# Sync Pro Reviews **Vendor:** Sync.com **Category:** [Online Backup Software](https://www.g2.com/categories/online-backup) **Average Rating:** 3.9/5.0 **Total Reviews:** 37 ## About Sync Pro Since 2011, Sync.com has been on a mission to provide a safe space for the world to collaborate. Today, over one million businesses of all sizes use Sync’s award-winning cloud apps and ground-breaking privacy protection features to share big ideas, store important information and collaborate on game-changing projects. ## Sync Pro Pros & Cons **What users like:** - Users find Sync Pro's **seamless integration** easy to adapt to, quickly replacing Sharefile without hassle. (1 reviews) - Users value the **secure storage** provided by Sync.com, ensuring their files remain private and accessible only to them. (1 reviews) - Users value the **zero-knowledge encryption** of Sync.com, ensuring their files remain private and secure from unauthorized access. (1 reviews) - Users value the **zero-knowledge encryption** of Sync.com for its unparalleled privacy and security of personal files. (1 reviews) **What users dislike:** - Users are disappointed with Sync Pro's **poor customer support** , experiencing billing issues and inadequate integration options. (2 reviews) - Users express frustration over **billing issues** , with unhelpful customer service and unexpected charges after the trial period. (1 reviews) - Users note that Sync.com can be **expensive** for storage beyond 5GB compared to other cloud services. (1 reviews) - Users express frustration over **integration difficulty** , citing limited tools and poor customer service as significant drawbacks. (1 reviews) - Users express frustration over **limited functionality** with Sync Pro, citing lack of integrations and poor customer service. (1 reviews) - Outdated Interface (1 reviews) - Poor Integration (1 reviews) - Pricing Issues (1 reviews) - Users note that **security leads to slower performance** and recommend keeping passwords exceptionally safe for access. (1 reviews) - Users note that **slow performance** due to encryption can hinder the overall experience compared to other cloud services. (1 reviews) ## Sync Pro Reviews ### 1. Disappointing Integration and Poor Customer Service **Rating:** 0.5/5.0 stars **Reviewed by:** Everardo K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2026 **What do you like best about Sync Pro?** Nothing **What do you dislike about Sync Pro?** I don't like that despite claiming unlimited, Sync.com has very limited integrations. I'm also frustrated with customer service because I was charged one day after my trial ended, and they refused to refund the charges. Switching to Sync.com from Dropbox was difficult. Misleading Trial Experience, No Integrations, No Flexibility I signed up for Sync.com expecting a competitive alternative to Dropbox or Box. What I got was an outdated product with modern pricing and zero flexibility. There are no native integrations with the tools businesses actually use today. No CRM integrations, no automation support, no meaningful ecosystem. Yet pricing is on par with Dropbox, Box, and other platforms that actually invest in integrations and workflows. The bigger issue is billing ethics. I was charged one day after the trial ended, immediately reached out, and was told a refund was not possible. No grace period. No consideration. Just a hard no. For a company positioning itself as business-ready, this is a poor look. If you are confident in your product, you should not need to rely on rigid trial cutoffs and refusal to refund a brand-new charge. If you need integrations, automation, or reasonable customer treatment, look elsewhere. **What problems is Sync Pro solving and how is that benefiting you?** I use Sync.com for syncing with Synology, but it has very limited integrations despite claiming unlimited support. ### 2. If you want to get rid of your files **Rating:** 0.0/5.0 stars **Reviewed by:** Nikita L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Sync Pro?** I would say they have a simple interface, but that doesn't matter when they lose your files. **What do you dislike about Sync Pro?** They lost my files and haven't provided any explanation. The support was slow and absolutely unhelpful. I have a paid plan and accidentally noticed that about 50 of my files disappeared from the storage without any notice. According to their own logs, my files should be still in storage but they are obviously not. I checked their servers' status page, and no downs or errors were mentioned there. I contacted their support and provided all the needed information for the investigation and only after 7 weeks of communication by email, they just say that the files can't be restored and that is not the kind of user experience they want to provide. And that is all! No excuses, no explanation, no any kind of compensation or refund. They present themselves as reliable cloud file storage, but they can't do the only thing that you want them to do. I hardly can imagine such a situation with even old-style website hosting providers. Don't trust this service! You most likely will just lose your data and spend days trying to contact them. **What problems is Sync Pro solving and how is that benefiting you?** Cloud storage for big files ### 3. Simple HIPAA cloud storage **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew B. | Clinical Director and Owner, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Sync Pro?** Third-party (to Google Workspace or other cloud -based services) HIPAA compliant storage. Simple, straightforward, affordable cloud backup storage. Priced well for single-user based business **What do you dislike about Sync Pro?** Limited integration options (e.g. other software packages) Limited diversity of services (but this is due to it being focused on secured storage rather than a range of features) **What problems is Sync Pro solving and how is that benefiting you?** Cloud based HIPAA compliant backups for ePHI. This product closed the gap for storage and backups as compared to more feature rich services such as Google Workspace ### 4. Sync.com is a cloud storage service which offers zero-knowledge storage **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria E. | Research Assistant, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Sync Pro?** The main feature of Sync.com is the ability to offer zero-knowledge encryption for its cloud service. In laymans terms, only the person who knows the password can access the files in the cloud. No one else has access to view the files, no third party, no hacker (in the event your account gets hacked, which is very unlikely) and not even Sync.com. If anyone breaks into or accesses your account, they will only see giberish as all your files are encrypted, and they can only be decrypted with your password which is only available to you and no one else. Privacy is the key word when talking about Sync.com, or any other service which uses zero-knowledge encryption **What do you dislike about Sync Pro?** While the service offers top notch privacy and security, one drawback is that it's a little pricey if you want to store more than 5GB. Google Drive and other cloud services offer a lot more storage for free, but the extra feature of zero-knowledge encryption is worth it in my opinion. Another thing which may be seen as a drawback is the fact that the service is not as fast as other cloud services, because the extra layer of encryption make it somewhat slower to encrypt / decrypt data on every use. But again, you get extra protection and privacy for slower speeds. Also, you need to store your password in a very safe and secure environment as that is the only way you can decrypt (access) you data **Recommendations to others considering Sync Pro:** If you want a secure and private cloud service where only you can access the documents then Sync.com is the way to go. You get 5GB for free and you can upgrade the storage as much as you want for a certain price. **What problems is Sync Pro solving and how is that benefiting you?** Sync.com is a great service for storing highly important documents. Every service is hackable, be it cloud service, mail service and so on. While most websites are very secure, users need to trust the third party to keep their data safe. Zero-knowledge encryption is a trustless system where users know their data is safe, secure and encrypted and only they have access to it. I have been using sync.com to store highly important and personal documents knowing they will be safe, secure and available only to me. ### 5. Secured Cloud Storage Service **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed A. | Mohammed Anzil, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2019 **What do you like best about Sync Pro?** Sync.com is one of the best most secured cloud storage providers in the industry. If my memory serves me right I think I first heard about Sync.com in 2015. At first, I did not think Sync.com was such a big thing. It was only after I realized Encryption and its importance that I realized how good Sync.com is. Since then I've kept all the very important bank information and most important things related to our Business Website at Sync.com. **What do you dislike about Sync Pro?** To be honest, Sync.com's mobile application is not enough. Sometimes Automatic Backup does not work at all. Not enough Desktop Syncing is very slow. Probably because Sync encrypts all the files. In any case, they should pay more attention to their mobile application. **Recommendations to others considering Sync Pro:** If online privacy is a serious concern for your business, you should use Sync and I'm sure you will love it. **What problems is Sync Pro solving and how is that benefiting you?** Even though we are a small team we have a lot of important things to keep as documents about the business. We do not think it's safe to store it on a hard drive. We were not content to simply store such important files in any online cloud storage. So I decided to put it in Sync. Now everything is safe. ### 6. Easy for sharing sensitive documents **Rating:** 3.0/5.0 stars **Reviewed by:** Stephanie W. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Sync Pro?** I appreciate how easy it is to share documents with internal and external customers. You can elect to share entire folders to single documents, and I feel confident with end-to-end encryption that documents are secure. **What do you dislike about Sync Pro?** There are no major drawbacks compared to a system like dropbox. Google documents is more helpful if you need to collaborate on documents, but not as secure as Sync.com **What problems is Sync Pro solving and how is that benefiting you?** The need to share sensitive documents ### 7. It keeps your data safe just like your bank **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about Sync Pro?** So many features which will flatter you. It's designed to keep data safe from hackers. It encrypts your file with a cipher which no one can unlock. It is basically built around for security purpose. You can use various varification methods to keep your data safe. **What do you dislike about Sync Pro?** Few things that I am not sure could be useful. It sometimes makes hard for us to sync including the 3rd party like google. It is less useful as a team collaboration. Drag and drop can't be done in it. In order to choose and a file and move we have go through a menu. **What problems is Sync Pro solving and how is that benefiting you?** It would say atleast they can introduce drag and drop feature and benefits as I already mentioned it guarantees full security of data what I most like about it is it has 2 factor verification process. It means 3rd party can't access it without verification ### 8. Great value for a file storage and sharing platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2021 **What do you like best about Sync Pro?** I like how it syncs to the desktop so files are easily accessible. There is version history in case a file is written over, I can go back and restore a previous file. I like how links can be password protected and you can specify who has access to what folder. **What do you dislike about Sync Pro?** I do not like how two people can work on one file at the same time and it creates two different versions (vs. collaborating in real time or locking the other person out until finished). This creates the headache of trying to figure out what changes were made on what document. **Recommendations to others considering Sync Pro:** It's a great tool for the price compared to the other file storage tools with all the bells and whistles. What it lacks it makes up for in price. **What problems is Sync Pro solving and how is that benefiting you?** We are using it for file storage and sharing. We are able to have the company internally work on documents and have them be stored in one place. We can also send our clients password protected files. ### 9. The best cloud storage if you need synchrony between multiple devices **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2021 **What do you like best about Sync Pro?** I have tryed many cloud storage services, but I'm sticking with sync.com It syncs smoothly across all you devices PC, Mac, and cell phone. No conflicts with files. It works like a real file server. It even saves previous file versions. Very secure with 2FA authentication. Great desktop and android app. **What do you dislike about Sync Pro?** Not much. The desktop app may need a little work on UI, but it works perfectly. **What problems is Sync Pro solving and how is that benefiting you?** Cloud server that works. It works like a real server with automatic backups ### 10. It allows me to access from any device to consult the information in my account. **Rating:** 4.0/5.0 stars **Reviewed by:** Martin W. | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2020 **What do you like best about Sync Pro?** The first thing that comes to mind is the word "ease" and it is that everything is quite easy to do with this program, from installation and configuration to storage management they become quite simple tasks to perform , it is hardly necessary for it to be present because everything is done automatically, the document loading speed is quite good, so I do not waste so much time waiting for light files to load in the system, the fact that That the information is in the cloud allows me to access from any device to consult or download the information that is in my account **What do you dislike about Sync Pro?** In some cases when there is a very bad internet connection the system "hangs" making it impossible for me to use it practically at all, so I have to restart everything to continue continuing. **What problems is Sync Pro solving and how is that benefiting you?** To upload my work files to the business account we have, in such a way that both my colleagues and I can have access to the information of the entire sales area to support each other when making relationships, balances and reports of sale in a much simpler and faster way without having to be asking the information personally from the sellers since it is already loaded into the system. ## Sync Pro Discussions - [Is Sync com any good?](https://www.g2.com/discussions/is-sync-com-any-good) - 1 comment - [How does sync software work?](https://www.g2.com/discussions/how-does-sync-software-work) - 2 comments - [View Sync Pro pricing details and edition comparison](https://www.g2.com/products/sync-pro/reviews/sync-pro-review-11372251?section=pricing&secure%5Bexpires_at%5D=2026-05-30+01%3A19%3A07+-0500&secure%5Bsession_id%5D=01c079d0-7f4f-4d93-b28f-8c543b65dfbf&secure%5Btoken%5D=5a191eaef4555272aea88a02cf8569f997cb9d448a293a702525f7a26a28f030&format=llm_user) ## Sync Pro Features **File Management** - Device Syncing - Web Interface - File Type Support - Search - Mobile Apps **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning - Mobile Backup Application **Agentic AI - Cloud Content Collaboration** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Collaboration** - File following - File Sharing - Simultaneously Editing - Change Tracking / Audit Logs **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Compatibility ** - Disk Backup - Local Backup - Storage Formats **Administration** - User and Role Management - Policies and Controls - Device Management - Storage Limits - Storage Zones - Security **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Management** - File Sharing - Security Standards - Encrypted Storage **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Security** - Data Encryption - Security and Compliance - Deduplication **Agentic AI - Online Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Sync Pro Alternatives - [Tresorit](https://www.g2.com/products/tresorit/reviews) - 4.5/5.0 (251 reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - 4.4/5.0 (30,747 reviews) - [Box](https://www.g2.com/products/box/reviews) - 4.2/5.0 (5,023 reviews)