CR

Cath R.

Head of Conduct & Operational Risk

Enterprise (> 1000 emp.)

11/19/2020

"Excellent GRC tool and great flexible Company to work with"

5/5

What do you like best about SureCloud?

SureCloud have been a great Company to work with to build and implement a company specific solution without costing a fortune.

The client support from sales to service is excellent - they are keen to understand our needs and work flexibly to ensure requirements are delivered

SureCloud are continually looking to improve their product offerings to ensure all areas of risk management are avialable Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

Some of the reporting/interfaces to other platforms could be improved - however I know this is on the roadmap ! Review collected by and hosted on G2.com.

Recommendations to others considering SureCloud:

If you can not see functionality of features you want - discuss with them as they are evolving the platform all of the time Review collected by and hosted on G2.com.

What problems is SureCloud solving and how is that benefiting you?

SureCloud has enable us to bring Risk management to everyone in the Company and enhance the awareness and management of risk Review collected by and hosted on G2.com.

Response from Deji Odunela of SureCloud

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Hi Cath, thank you for taking the time to write us a review. I will pass on your reporting comments to the product team and we will keep you up to date with the upcoming enhancements.

Thanks again for taking the time to write to us with a review. We look forward to working with you in the future.

Thanks!

Deji, SureCloud, Customer Success

AL

Verified User in Leisure, Travel & Tourism

Enterprise (> 1000 emp.)

11/23/2020

"Great GRC tool"

4/5

What do you like best about SureCloud?

We were impressed with the engagement of the professional services team and they were able to tailor their toolset around our needs for something bespoke, understood the requirements perfectly. Another element we were happy about was that we did not have to change too much to be able to use the GRC software. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

Jira integration will be very useful to us but it is not available yet and it would be useful to be a little more customisable by ourselves to avoid the need for professional services to make minor tweaks Review collected by and hosted on G2.com.

Response from Deji Odunela of SureCloud

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Hello, thanks for your fantastic feedback on our professional services team and the flexibility of the platform!

We are currently working on enhancements to our task management interface to enable users to interact with the activities they need to do within SureCloud. We will be integrating this functionality with JIRA.

If you would like to discuss this further, please feel free to reach out to me at customersuccess@surecloud.com.

Thanks again, and we look forward to working with you in the future.

Deji, SureCloud, Customer Success

VS

Veroniki S.

Enterprise (> 1000 emp.)

9/9/2020

"Gave us the ability to automate third party assessment processes to almost 100%"

4/5

What do you like best about SureCloud?

The ability to customise the assessments and the risk logic behind them is something that no other provider was able to deliver. In a fast paced tech organisation you need to be able to adjust and customise risk appetites, tiering and scoring on a continuous basis. Having the ability to do so on the Surecloud system, create custom scoring for each assessment question, custom Tiers for third parties and different assessments of the shelf without further integration support was excellent start. We further customised the system with excellent support from Surecloud's implementation team and introduced automated acceptance of assessments based on organisational risk appetite. We didn't manage to get this end to end flow presented by any other providers. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

The UI could be better and faster and in some cases a user has to follow quite a few steps prior to navigating between the sections, but you get used to it. Integration with JIRA is somewhat limited which is what we wanted - hoping that this will get better with time. Review collected by and hosted on G2.com.

Recommendations to others considering SureCloud:

Spent enough time in QA as it will make sure you end up with the right implementation Review collected by and hosted on G2.com.

What problems is SureCloud solving and how is that benefiting you?

We used Surecloud for third party assessments and we managed to move to a self-serve process which removes information security from the process, allowing us to focus only on assessments which do not meet the criteria and baseline requirements as everything else is automated based on risk scores and risk acceptance thresholds. Review collected by and hosted on G2.com.

Response from Deji Odunela of SureCloud

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Hi Veroniki, thank you very much for the positive feedback on our third-party solution.

We are pleased to hear that the solution can support the fast-paced environment you work in and support the constant changes in risk scoring and appetite.

We are continually trying to enhance the end-user experience and are always looking for further input on how we could improve this for your team. We are currently working on a new task management interface to enhance how users interact with the activities they need to do within SureCloud, and we will be integrating this functionality with JIRA. If you would like to discuss this further, please feel free to reach out to me on customersuccess@surecloud.com.

Thanks again for taking the time to provide us with a review. We look forward to working with you in the future.

Thank you!

Deji, SureCloud, Customer Success

RS

Rose S.

Mid-Market (51-1000 emp.)

8/4/2020

"Great adaptable solution"

3.5/5

What do you like best about SureCloud?

The fact it is a modules software and you can purchase what you need for your organisation, all the modules integrate quite easily and you can do roll out by stages. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

The user interface has been improving but it can be more user friendly, the new tile interface it is better and the new search facility it is more user friendly. Review collected by and hosted on G2.com.

Recommendations to others considering SureCloud:

Integrate as part of the service a supplier risk score service Review collected by and hosted on G2.com.

What problems is SureCloud solving and how is that benefiting you?

The end Third Party Assurance life cycle and integration with the Business Impact Assessment has been really useful to integrate the business view and the supplier risk assessment to ensure that the right level of assurance it is provided and to schedule the suppliers better. Review collected by and hosted on G2.com.

Response from Deji Odunela of SureCloud

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Hi Rose, we appreciate you taking the time to provide us valuable feedback about the platform’s User Interface (UI) and supplier risk scoring.

In terms of the UI, we are continually trying to enhance the end-user experience and would welcome any further feedback on how we could improve this for your team.

SureCloud is working on a new task management interface to enhance how users interact with the activity they need to do.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you!

Deji, SureCloud, Customer Success

EG

Verified User in Government Administration

Mid-Market (51-1000 emp.)

7/30/2020

"SureCloud for Enterprise Risk Management - with a focus on customer service"

4/5

What do you like best about SureCloud?

SureCloud provides a simple solution for various needs, easy to use, easy to learn. The best thing about working with SureCloud is the time they have given to make sure the platform meets our needs. It has been like working with colleagues wanting to do a great job for the organisation, rather than working with a supplier. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

Very little to dislike, we have worked with SureCloud to scale the risk management module to meet our needs for enterprise risk management which has been a journey but a positive one and we are getting there. Review collected by and hosted on G2.com.

Recommendations to others considering SureCloud:

If you want a simple and easy to use platform with exemplary customer service then SureCloud will fit the bill. Review collected by and hosted on G2.com.

What problems is SureCloud solving and how is that benefiting you?

We have rolled out the risk management solution enterprise wide as a single repository for all our risks, this provides consistency in risk management, effective oversight and assurance, and most importantly ensures that we are managing risks appropriately and making effective decisions. We are working on linking data from SureCloud to management information systems and continuing to enhance our use of GDPR compliance modules. Review collected by and hosted on G2.com.

Response from Deji Odunela of SureCloud

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Thank you for taking the time to write us a review.

We appreciate your valuable feedback around the platform UI and supplier risk scoring.

You’ll be pleased to hear that we are working on a new task management interface to enhance how users interact with the activity they need to do. The team will let you know when this is live.

We are always looking to enhance our product further, and your feedback is vital to help shape development in the future.

Thanks again!

Deji, SureCloud, Customer Success

BT

ben t.

Specialist, Security Access & Reporting

Enterprise (> 1000 emp.)

8/4/2020

"Excellent GRC tooling and professional service"

5/5

What do you like best about SureCloud?

The functionality within the platform is almost limitless. SureCloud support & project team are very processional and provide great enhancement, changes that are unique to our organisation. Not just an off the shelf solution. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

We need some more reporting functionality, Similar to what can be developed in Tableau / PowerBi. Keeping the functionality within the platform. Review collected by and hosted on G2.com.

Response from Deji Odunela of SureCloud

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Hi Ben, we’re pleased to hear that both the SureCloud team and platform are satisfying your GRC needs.

In regards to the reporting functionality, we’re currently in the process of enhancing the capabilities and will keep you posted on the progress.

Thanks for taking the time to leave us valuable feedback.

Deji, SureCloud, Customer Success

IG

Ian G.

Mid-Market (51-1000 emp.)

7/31/2020

"SureCloud; Intuitive and easy-to-scale."

5/5

What do you like best about SureCloud?

The Data Privacy compliance module within the platform is intuitive, logical and easy to scale. SureCloud supported implementation and adapted the product to our particular specification.

The customer support is incredible; very speedy, friendly and well informed. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

Not dislike, but the dashboard filters are overly complex and take time to configure. Review collected by and hosted on G2.com.

Recommendations to others considering SureCloud:

The full product is vast but customisable. Map out your processes ahead of implementation to get the most of the system and maximise autonomy. Review collected by and hosted on G2.com.

What problems is SureCloud solving and how is that benefiting you?

Primarily GDPR accountability and data mapping, including breach management and access requests, although configured for a full data protection information management system. Review collected by and hosted on G2.com.

Response from Deji Odunela of SureCloud

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Hi Ian, it’s great to see that our Data Privacy application is fulfilling your requirements and that our team are giving you the right level of support.

Thank you for letting us know about the dashboard filters; the team are currently working on enhancing the reporting capabilities; we will let you know when these are live.

We can also arrange a session to walk you through the new dashboard level filtering to see if this helps you too.

Deji, SureCloud, Customer Success

AC

Verified User in Chemicals

Enterprise (> 1000 emp.)

8/7/2020

"Adaptable for changing requirements"

4/5

What do you like best about SureCloud?

Surecloud is adaptable as a GRC tool, you can use as much or as little as required for your business. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

Some of the features are not intuitive and you find them the more you work with the tool. Review collected by and hosted on G2.com.

What problems is SureCloud solving and how is that benefiting you?

We have been able to connect our internal security/data risk assessments with the associated supplier assurance and due diligence checks. We had difficulty combining our business propriatary information risk assessments with the personal data requirements internally within the business and then attaching them to any external supplier security control requirements. Working with the Surecloud development team we have made some slight alterations to the out of the box product to fit our business and are running the Third Party Risk Assessment and Risk and Compliance modules to good effect. Review collected by and hosted on G2.com.

Response from Deji Odunela of SureCloud

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Hi there, thank you for taking the time to write us a review.

The team is pleased that the level of flexibility the platform offers aligns with your way of working. We also appreciate valuable feedback on how to improve, particularly around the platform’s UI.

We are working on a new task management interface to enhance how users interact with the action they need to take. Hopefully, when this is released, this should make it more intuitive for your end-users. Our team will be in touch when this is live.

Thanks again!

Deji, SureCloud, Customer Success

ER

Verified User in Retail

Enterprise (> 1000 emp.)

9/2/2020

"SureCloud has all the answers to my issues"

5/5

What do you like best about SureCloud?

The dashboards provide excellent navigation and management information Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

The only thing I dislike is the way they handle documents that are uploaded and down loaded Review collected by and hosted on G2.com.

Response from Deji Odunela of SureCloud

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Hi there, thank you for your kind words.

Here at SureCloud, customer experience is our number one priority, and your feedback demonstrates our hard work to deliver innovative solutions and best in class customer support.

I will pass on your comments to the product team about the enhancements to the file management part of the platform.

If you would like to discuss this further, please feel free to reach out to me on customersuccess@surecloud.com.

Thanks again, and we look forward to working with you in the future.

Deji, SureCloud, Customer Success

AA

Verified User in Automotive

Mid-Market (51-1000 emp.)

8/4/2020

"Excellent customer service from Surecloud however the UI is not great"

3/5

What do you like best about SureCloud?

Clear audit trail for data protection compliance such as DPIAs, SARs, incidents register. Good reporting if the tool is used fully however the reporting is difficult to configure. Helps with third party risk management too. Good customer service. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

Cumbersome platform. Difficult to configure effectively. Platform is slow also. Review collected by and hosted on G2.com.

Response from Deji Odunela of SureCloud

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Hi there, thanks for sharing your feedback.

We're sorry your experience didn't match your expectations. It was an uncommon instance, and we'll do what we can to resolve this and make it better.

Please feel free to reach out to me on customersuccess@surecloud.com to discuss this further. We would love to make things right for you.

Deji, SureCloud, Customer Success

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SureCloud Reviews (56)

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