Super Reviews & Product Details

I’ve been genuinely impressed with Hire Super. The onboarding was seamless—clear timelines, zero friction, and everything set up faster than expected. But the standout is their customer service: responsive, proactive, and truly invested in solving problems. Every interaction feels like white‑glove support, and they consistently go the extra mile. It’s rare to find a team this reliable and attentive. Review collected by and hosted on G2.com.

The voice agentic AI isnt perfect yet (nobodies is) , so we still run into minor transcription or response issues. Review collected by and hosted on G2.com.

I get all of my calls answered anytime without having to hire a receptionist or call center, and also onboarding has been very easy with the team Review collected by and hosted on G2.com.

It's AI, so it's continuing to improve but the team at Super is on top of rapid changes and taking feedback. Review collected by and hosted on G2.com.

It combines a lot of tools that I woud otherwise implement seperately, and by nature then would be disconnected. Email, to-do lists, reminders, calendar based notifications... these are all things that I have other tools for, but would much prefer they work in concert so that nothing falls through the cracks. Review collected by and hosted on G2.com.

It's hard to say because there's nothing out there like it. While there are always more features I can imagine, they're adding new ones all the time (mostly before I can imagine them!). Review collected by and hosted on G2.com.

Easy to use, easy to learn, and easy to have everyone adopt the platform; residents can continue to use text and email if they want, and aren't forced to download anything or go through a tedious onboarding – an issue we had with other software in the past that left us with a lot of terrible missed communication holes.

Super has been an improvement to our communications as a building, both internally, as well as with folks like staff and our vendors. Plus, I like that all of this information and past communications are cataloged and stored so we can always pull up a certificate of insurance, why we made certain decisions, or decided to hire a particular contractor. Review collected by and hosted on G2.com.

New features are developed and rolled out pretty frequently – not really a dislike though because I feel like they're actively thinking about how to make the platform better, and generally it's very intuitive and easy to get the hang of the new updates. Plus, customer support has been well...super with all our questions. Review collected by and hosted on G2.com.

Self-managing a condo is running a very specific type of business. And if you don't have experience running a condo business, it can very quickly feel overwhelming. Super provides the structure and organization for running a condo business. In a way, it's like the command center. I appreciate that local compliance requirements are baked into the tasks for our building - we never had to start from scratch. The ability to delegate tasks is really easy, as well as sending out building-wide announcements. Review collected by and hosted on G2.com.

Super, like any good software, is a work-in-progress. Meaning, as more people and buildings get onboarded, more opportunities for improvement are uncovered. There's nothing I inherently dislike about Super. There are a few features that would improve it's usefulness (for example, adding the ability to deep link the Super folder structure to external files) but those have been communicated to the team and are in progress. Review collected by and hosted on G2.com.

I use Super every day as my hub for coordinating all the maintenance required to keep my buildings in good shape. All my resident requests are tracked, and I use it to plan for my regular maintenance activities from one central place.

They make it easy to collect rent, see spending, and make sure I'm on top of NYC laws and regulation. I use it to store building documents and filings, like registrations, leases, and compliance inspections.

It's very easy to use, and I've tried apps like Trello and Airtable but they aren't perfect for property management. I really like that Super is built for management teams. The residents enjoy being able to text or email directly without an app. Super also helped me avoid potential issues with tenants by having the history of communications to point to. Review collected by and hosted on G2.com.

I was waiting for rent collection to launch and have just gotten started with it now. So far so good with getting the renters set up with autopay, but it's only been a couple months so I have not experienced how it helps with late payments yet (hopefully I won't need to). I do have confidence if there is an issue because the support team is quick to respond. Review collected by and hosted on G2.com.

Super has totally changed the game for my building management company. I usually use the web app on my laptop and it definitely saves me time on many aspects of my management duties. It was easy to learn and very user friendly, even when using on my iPhone. Communicating with my residents is so much more helpful because they don't need to send huge long email threads that get lost after too many forwards. I can easily view all my conversations and overal issues in one place. The time saved because of how much easier it is to communicate with my tenants and contractors as well as other people involved in the building community.

When I had one snafu I noticed that the Super Customer Support was quick in responding to me and it was a REAL person. Review collected by and hosted on G2.com.

Like any transition from Google drive / Excel spreadsheets I had been using for so long, there was a learning curve but it was quick because their customer service is extremely helpful and again, a REAL person! Review collected by and hosted on G2.com.

As a board member, Super makes it much easier to communicate with everyone in my building. Super is easy to and easy to learn for even some of our less-tech saavy neighnors. Not only do I have more visibility into what is going on in our building, but I love that there are lots of new features being rolled out regularly. Anytime we've had an issue, the Customer support is responsive and personal. Review collected by and hosted on G2.com.

While there are always additional features that I'd like, I find that Super is very open to feedback and I feel like l am always heard. Review collected by and hosted on G2.com.

Super's compliance monitoring tool is game changing. Massive stressor that is eliminated as a result of using their tool Overall - I've been able to stop relying on overly complicated spreadsheets (that I spend so much time teaching people about when I'm trying to get them to take over some of the work that I do). The team is highly responsive and amazing, with a deep passion for truly making their customers' lives better. Review collected by and hosted on G2.com.

As with any tech platform, sometimes you have to wait a little before features you really get excited about get pushed. That being said, the Super team is great when it comes to taking feedback. Review collected by and hosted on G2.com.

Super. helps eliminate multiple email communication and streamlines decision making between board and management staff Review collected by and hosted on G2.com.

We joined during their beta phase, which means we had to wait for new feature releases. Glad to see them out now. This does mean we were sometimes some of the first testers and got to give feedback into how the product developed which was great! Review collected by and hosted on G2.com.