After a year of use, this reviewer finds the platform's strong AI capabilities effective in streamlining customer communication. There is room for improvement in customization and feature additions.
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We love Stuut’s AI integration because it lets us trust Stuut to communicate with customers with minimal involvement from us. We get status information from our customers with minimal issues while we focus on bigger accounts that need more personal attention, and Stuut gives us the freedom to stay current on resolving customer issues. The tasks Stuut creates put our most urgent matters at the top of the list, eliminate the need to go through multiple reports, and save us time to focus on bigger issues. Customers can pay directly through a link in Stuut’s emails, which makes payments simpler and more convenient for us and our customers. We also love that we can create outreach workflows specific to our customers and business needs, and change them as our company grows and our processes adapt. Stuut helps us keep up with our growing customer volume. Our AR team found it easy to learn and use. Review collected by and hosted on G2.com.
We do feel there is some repetition in the workflows and playbook feature, since many playbook suggestions are things we already have in our workflows. We’d love for the AI to review our specific account, remove playbooks we’ve already implemented, and suggest new ideas or improvements that are relevant to us. The Trulinx integration has also been a challenge because we can’t import or export certain data that would allow Stuut to do more for us. Setup was easy for our AR team, but it took quite a bit of time for IT because of our ERP system’s limitations and the work needed to configure the information Stuut needed. Review collected by and hosted on G2.com.
I like Stuut's automation for reaching out to customers about collections, especially contacts I can't normally get to throughout the month. It makes it easier to reach out. Monthly statements with invoice copies go out on a specific day, so I don't have to send them manually. I also value being able to add comments and disputes to invoices. The initial setup was very easy and pretty streamlined. Review collected by and hosted on G2.com.
I wish Stuut would communicate back and forth with our SAP system, so disputes entered in Stuut would carry over to SAP. I'm not happy having to duplicate my efforts. I'd also like a ticket for disputes to make follow-up easier, and I wish we had cash application, which we don't have right now. Review collected by and hosted on G2.com.
The most helpful feature of Stuut is how it matches Invoices with payments automatically. Review collected by and hosted on G2.com.
I don't like when an invoice has had a credit applied to it and I cannot use that transaction in Stuut. I have to go in to my QuickBooks to make that deposit. Review collected by and hosted on G2.com.
I like that I can set up the cadence for reaching out to customers and decide how I want them to be contacted. Stuut can also be helpful when I’m handling a large volume of accounts receivable, including getting to smaller-dollar invoices I don’t have time to follow up on. Review collected by and hosted on G2.com.
I wish Stuut would set up a list of customers for me at the start of my workday, especially the top customers who need more of a human touch after Stuut’s AI assistant has reached out without success. I also don’t find Stuut as robust as other products out there. Review collected by and hosted on G2.com.
Customer service is great; the team clearly cares about helping. The product is simple, straightforward, and easy to use, which makes the overall experience smooth. Review collected by and hosted on G2.com.
Something feels a bit difficult to navigate for new users, and it seems like an option might be missing. Review collected by and hosted on G2.com.
Stuut seems like a promising tool for improving cash application efficiency, helping reduce the time spent on manual payment posting and streamlining the overall process. Review collected by and hosted on G2.com.
Continued enhancements to automation, payment matching, and exception handling would further maximize its value for the Finance team. Review collected by and hosted on G2.com.
I like the ease of the interface and the streamlined functionality of Stuut. Once I set up my email templates and create workflows, Stuut handles the rest. I also appreciate how everything works as designed, and if I want something added, I can reach out to the customer service team to discuss implementation. Review collected by and hosted on G2.com.
I can not think of anything Review collected by and hosted on G2.com.
Scott, thanks for the review! Set up your templates and workflows once, and Stuut runs the follow-up from there. That’s what AR automation should feel like for a collections team: less time chasing invoices, more time on the accounts that need a real conversation. And keep the requests coming! Our team builds alongside customers, so your ideas shape what Stuut does next!
Simplistic, common sense architecture and plenty of features included. Review collected by and hosted on G2.com.
Initially, some basic features and functions were missing which delayed the functionality and usage of the software. Review collected by and hosted on G2.com.
Thanks for coming back to update your review! We appreciate you working with us to build out some additional features.
The emails auto drafting responses for outreaches and follow ups Review collected by and hosted on G2.com.
Not necessarily a dislike, but I wish the customization options were more flexible to accommodate specific requests and better support the needs of the collections side. Review collected by and hosted on G2.com.
Thanks for the honest review! Consistent outreach at every stage, even when someone’s out of office or a follow-up slips, is exactly why teams bring in AR automation. To your point on customization, we hear you! Collections teams don’t all run the same playbook, and Stuut should flex to yours. We’d like to hear the specific requests you have in mind, so reach out to your CSM and we’ll dig in with you.
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How do you handle credits on invoices when using Stuut with QuickBooks?
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