--- title: StepChange Reviews meta_title: 'StepChange Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 15 reviews by the users' company size, role or industry to find out how StepChange works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 15 scale: '5' date_modified: '2026-10-23' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry ---

StepChange Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users rave about the immediate and professional support from StepChange, enhancing their overall experience significantly. (7 mentions)
Users commend the ease of use of StepChange, highlighting its simple design and quick problem resolution. (5 mentions)
Users find the helpful database of StepChange excellent for storing and analyzing ESG metrics effectively. (5 mentions)
Users value the robust analytics capabilities of StepChange, enabling effective ESG assessment and carbon footprint measurement. (4 mentions)
Users value the helpful database of StepChange for effective data management and ESG reporting processes. (4 mentions)
Users feel the user interface needs improvement, as it can be unintuitive and leads to accidental navigation. (4 mentions)
Users find the complex UI challenging and feel improvements are necessary for a better user experience. (3 mentions)
Users find the confusing interface frustrating, as it undermines the overall usability and experience with StepChange. (2 mentions)
Users find navigation issues challenging, especially with accidental swipes and a cluttered UI detracting from usability. (2 mentions)
Users find the poor interface design of StepChange frustrating, making navigation difficult and unintuitive for new users. (2 mentions)

5 Pros or Advantages of StepChange

1. Customer Support
Users rave about the immediate and professional support from StepChange, enhancing their overall experience significantly.
See 7 mentions

See Related User Reviews

ND

Niladri D.

Enterprise (> 1000 emp.)

5.0/5

"Stepchange: Carbon Accounting Platform"

What do you like about StepChange?

1. Helpful database. Great Platform to store and analyze ESG Matrix 2. Great platform to measure carbon footprint. 3. Satisfactory customer support

SB

Sriparna B.

Enterprise (> 1000 emp.)

5.0/5

"Step Change - Carbon accounting Platform"

What do you like about StepChange?

1. Helpful database, Great platform to store and analyze ESG Metrix, 2. On Demand support from the step change team.

2. Ease of Use
Users commend the ease of use of StepChange, highlighting its simple design and quick problem resolution.
See 5 mentions

See Related User Reviews

PK

Praveen K.

Enterprise (> 1000 emp.)

4.5/5

"ESG PLATFORM"

What do you like about StepChange?

Easy data uploading easily and reporting

IR

irfan r.

Enterprise (> 1000 emp.)

4.5/5

"ESG PLATFORM"

What do you like about StepChange?

Easy data upload process & and clear bifurcation of all types of energy

3. Helpful
Users find the helpful database of StepChange excellent for storing and analyzing ESG metrics effectively.
See 5 mentions

See Related User Reviews

ND

Niladri D.

Enterprise (> 1000 emp.)

5.0/5

"Stepchange: Carbon Accounting Platform"

What do you like about StepChange?

1. Helpful database. Great Platform to store and analyze ESG Matrix 2. Great platform to measure carbon footprint. 3. Satisfactory customer support

SB

Sriparna B.

Enterprise (> 1000 emp.)

5.0/5

"Step Change - Carbon accounting Platform"

What do you like about StepChange?

1. Helpful database, Great platform to store and analyze ESG Metrix, 2. On Demand support from the step change team.

4. Analytics
Users value the robust analytics capabilities of StepChange, enabling effective ESG assessment and carbon footprint measurement.
See 4 mentions

See Related User Reviews

ND

Niladri D.

Enterprise (> 1000 emp.)

5.0/5

"Stepchange: Carbon Accounting Platform"

What do you like about StepChange?

1. Helpful database. Great Platform to store and analyze ESG Matrix 2. Great platform to measure carbon footprint. 3. Satisfactory customer support

SB

Sriparna B.

Enterprise (> 1000 emp.)

5.0/5

"Step Change - Carbon accounting Platform"

What do you like about StepChange?

1. Helpful database, Great platform to store and analyze ESG Metrix, 2. On Demand support from the step change team.

5. Data Management
Users value the helpful database of StepChange for effective data management and ESG reporting processes.
See 4 mentions

See Related User Reviews

ND

Niladri D.

Enterprise (> 1000 emp.)

5.0/5

"Stepchange: Carbon Accounting Platform"

What do you like about StepChange?

1. Helpful database. Great Platform to store and analyze ESG Matrix 2. Great platform to measure carbon footprint. 3. Satisfactory customer support

SB

Sriparna B.

Enterprise (> 1000 emp.)

5.0/5

"Step Change - Carbon accounting Platform"

What do you like about StepChange?

1. Helpful database, Great platform to store and analyze ESG Metrix, 2. On Demand support from the step change team.

5 Cons or Disadvantages of StepChange

1. User Interface Issues
Users feel the user interface needs improvement, as it can be unintuitive and leads to accidental navigation.
See 4 mentions

See Related User Reviews

ND

Niladri D.

Enterprise (> 1000 emp.)

5.0/5

"Stepchange: Carbon Accounting Platform"

What do you dislike about StepChange?

1. UI needs to be improved 2. Right swiping UI accidentally takes back to previous page

SB

Sriparna B.

Enterprise (> 1000 emp.)

5.0/5

"Step Change - Carbon accounting Platform"

What do you dislike about StepChange?

1. UI needs to be improved for better user navigation.

2. Complex UI
Users find the complex UI challenging and feel improvements are necessary for a better user experience.
See 3 mentions

See Related User Reviews

ND

Niladri D.

Enterprise (> 1000 emp.)

5.0/5

"Stepchange: Carbon Accounting Platform"

What do you dislike about StepChange?

1. UI needs to be improved 2. Right swiping UI accidentally takes back to previous page

AD

Ayan D.

Enterprise (> 1000 emp.)

5.0/5

"GHG accounting and reporting platform"

What do you dislike about StepChange?

Platform UI needs improvement. It is not very much user intuitive so that even a first time user can operate with ease.

3. Confusing Interface
Users find the confusing interface frustrating, as it undermines the overall usability and experience with StepChange.
See 2 mentions

See Related User Reviews

ND

Niladri D.

Enterprise (> 1000 emp.)

5.0/5

"Stepchange: Carbon Accounting Platform"

What do you dislike about StepChange?

1. UI needs to be improved 2. Right swiping UI accidentally takes back to previous page

S L.
SL

S L.

Mid-Market (51-1000 emp.)

5.0/5

"Emission factors on StepChange"

What do you dislike about StepChange?

Needs a slightly more intuitive interface

4. Navigation Issues
Users find navigation issues challenging, especially with accidental swipes and a cluttered UI detracting from usability.
See 2 mentions

See Related User Reviews

ND

Niladri D.

Enterprise (> 1000 emp.)

5.0/5

"Stepchange: Carbon Accounting Platform"

What do you dislike about StepChange?

1. UI needs to be improved 2. Right swiping UI accidentally takes back to previous page

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Helps us manage all ESG data collection and reporting needs"

What do you dislike about StepChange?

Some sections may be a little difficult to navigate for users with no background knowledge of ESG, sustainability reporting, and carbon accounting.

5. Poor Interface Design
Users find the poor interface design of StepChange frustrating, making navigation difficult and unintuitive for new users.
See 2 mentions

See Related User Reviews

ND

Niladri D.

Enterprise (> 1000 emp.)

5.0/5

"Stepchange: Carbon Accounting Platform"

What do you dislike about StepChange?

1. UI needs to be improved 2. Right swiping UI accidentally takes back to previous page

AD

Ayan D.

Enterprise (> 1000 emp.)

5.0/5

"GHG accounting and reporting platform"

What do you dislike about StepChange?

Platform UI needs improvement. It is not very much user intuitive so that even a first time user can operate with ease.

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StepChange Reviews (15)

Reviews

StepChange Reviews (15)

4.8
15 reviews
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MJ
Mannat J.
Impact & ESG Associate
Mid-Market (51-1000 emp.)
"ESG Management Software"
5/5
What do you like best about StepChange?

The StepChange team was very proactive since the onboarding and guided us at every step on unlocking categories and understanding which categories are applicable to out context. The team has always catered to our requests and gone over and above what was expected of them during the engagement. Review collected by and hosted on G2.com.

What do you dislike about StepChange?

The templates can be more generalized and flexible. Review collected by and hosted on G2.com.

ND
Niladri D.
Service Logistics Executive
Enterprise (> 1000 emp.)
"Stepchange: Carbon Accounting Platform"
5/5
What do you like best about StepChange?

1. Helpful database. Great Platform to store and analyze ESG Matrix

2. Great platform to measure carbon footprint.

3. Satisfactory customer support Review collected by and hosted on G2.com.

What do you dislike about StepChange?

1. UI needs to be improved

2. Right swiping UI accidentally takes back to previous page Review collected by and hosted on G2.com.

SB
Sriparna B.
Logistics Specialist
Enterprise (> 1000 emp.)
"Step Change - Carbon accounting Platform"
5/5
What do you like best about StepChange?

1. Helpful database, Great platform to store and analyze ESG Metrix,

2. On Demand support from the step change team. Review collected by and hosted on G2.com.

What do you dislike about StepChange?

1. UI needs to be improved for better user navigation. Review collected by and hosted on G2.com.

IR
irfan r.
Property manager
Enterprise (> 1000 emp.)
"ESG PLATFORM"
4.5/5
What do you like best about StepChange?

Easy data upload process & and clear bifurcation of all types of energy Review collected by and hosted on G2.com.

What do you dislike about StepChange?

The data uploaded will take time to get update in portal. Review collected by and hosted on G2.com.

PK
Praveen K.
Facility Executive
Enterprise (> 1000 emp.)
"ESG PLATFORM"
4.5/5
What do you like best about StepChange?

Easy data uploading easily and reporting Review collected by and hosted on G2.com.

What do you dislike about StepChange?

It s take long time reflect the data uploaded Review collected by and hosted on G2.com.

AD
Ayan D.
Head of consumables operations
Enterprise (> 1000 emp.)
"GHG accounting and reporting platform"
5/5
What do you like best about StepChange?

StepChange solution team is excellent in providing immediate support as and when required. Review collected by and hosted on G2.com.

What do you dislike about StepChange?

Platform UI needs improvement. It is not very much user intuitive so that even a first time user can operate with ease. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Helps us manage all ESG data collection and reporting needs"
5/5
What do you like best about StepChange?

The platform is extremely helpful for our ESG reporting processes including data collection and management, and report generation. It has made our carbon accounting process much easier. The team at StepChange has also been extremely helpful in setting up, implementing and using this platform. Review collected by and hosted on G2.com.

What do you dislike about StepChange?

Some sections may be a little difficult to navigate for users with no background knowledge of ESG, sustainability reporting, and carbon accounting. Review collected by and hosted on G2.com.

RR
Rohan R.
Associate Manager
Enterprise (> 1000 emp.)
"ESG Platform"
5/5
What do you like best about StepChange?

Seamless, smooth and super professional experience in terms of customer relationship management and ease of use of platform. Review collected by and hosted on G2.com.

What do you dislike about StepChange?

The data validation during bulk upload has limitations, is restrictive and prone to repeated error feedback. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Enterprise (> 1000 emp.)
"SaaS platform for GHG emissions accounting including Financed emissions and Climate risk assessment"
5/5
What do you like best about StepChange?

The team is quick in providing solutions to the problems raised. The SPOCs were trained multiple times as and when required. Minor queries were resolved on the spot. The platform has a sleek and simple design, making it easy to navigate. The AI-based platform instantly detects any abnormalities during data input. Review collected by and hosted on G2.com.

What do you dislike about StepChange?

The data input format on the platform is fixed, so you must enter data using the fixed template only; no deviations are allowed. Review collected by and hosted on G2.com.

HM
Himanshu M.
Deputy Manager - ESG
Enterprise (> 1000 emp.)
"Helps make data-driven ESG decisions"
5/5
What do you like best about StepChange?

Great data aggregation capabilities, it effortlessly collates data from different sources into a single overview of our ESG performance. Review collected by and hosted on G2.com.

What do you dislike about StepChange?

nothing as such. everything was fine and good. Review collected by and hosted on G2.com.
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