Stax Bill (formerly Fusebill) Reviews & Product Details

Stax Bill automates the repetitive so you can focus on the big picture. By simplifying all aspects of subscription billing and management while automating recurring invoicing, payments, and revenue recognition, businesses are able to streamline their customer lifecycle management and maximize revenue. Scale your business with absolute confidence through every stage of growth using the most flexible subscription billing management software. The automation of recurring billing and payments is a superpower. Let's start your origin story.

Seller

Stax Bill

Discussions

Stax Bill (formerly Fusebill) Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Michael Wymore

Pricing

Pricing provided by Stax Bill.

Scale

$499.00

Per Month

Enterprise

Per Month

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 95 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

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Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/30/2019

"Great Product!"

4/5

What do you like best about Stax Bill (formerly Fusebill)?

Recurring Subscription Configuration Driven, Draft, Auto Post options accelerates your process. Simple product with robust subscription billing and revenue management Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

1. Registration pages are not up-to the mark and it has lot of bugs, quantity change is not fixed

2. Disadvantages of integration with Salesforce with limited data or missing key information

3. Plan upgrade with latest products should be incorporated Review collected by and hosted on G2.com.

Recommendations to others considering Stax Bill (formerly Fusebill):

It is not a fool proof software, but it automates 85% of the AR activities. The remaining 15% requires more sort of adjustments to your process and wait for fusebill to adopt the latest technologies or solve business use cases which has its own turnaround. But 85% automation at the cost is really a good ROI. Review collected by and hosted on G2.com.

What problems is Stax Bill (formerly Fusebill) solving and how is that benefiting you?

Recurring billing is purely based on onetime schedule which automates the primary task for AR team. Review collected by and hosted on G2.com.

Response from of Stax Bill

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We very much appreciate the feedback. Feedback from users like you continue to play a pivotal part of our product strategy and we would love the opportunity to gather more insights about the dislikes you mention.

Simply contact support and request a meeting with your CSM so we can take a closer look any specific concerns. We’re looking forward to working with you to accelerate your growth.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/30/2019

"Great Support - Growing and Ever Improving Product"

5/5

What do you like best about Stax Bill (formerly Fusebill)?

Fusebill has an EXCELLENT support team that you can reach on the phone, through chat, or email (FAST response times!). They are always there to help and come up with work arounds. Also, they listen to their customers adding useful functionality as they grow. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

Their reporting could be AMAZING! But sometimes the reports/information I need isn't there. I don't like that invoices once posted are law and cannot be edited. Also, renewals are difficult to manage for reach out if you have different subscription frequencies and or provisioning subscription activations. Review collected by and hosted on G2.com.

Recommendations to others considering Stax Bill (formerly Fusebill):

There is a learning curve! Be patient because they are improving! Make sure your invoice is PERFECT before it posts. Review collected by and hosted on G2.com.

What problems is Stax Bill (formerly Fusebill) solving and how is that benefiting you?

Correctly recognizing revenue for SaaS company - A subscription management software is a must for daily revenue recognition. Review collected by and hosted on G2.com.

Response from of Stax Bill

edit

Thank you very much for your feedback. We'll make sure the support team knows how pleased you are with their responses and service. AND you can be sure we'll take all the reporting feedback you provide to enhance Fusebill, just like we have done in the past. Customer feedback always plays a central role in our product roadmap.

Anais H.

Patient Care Coordinator

Mid-Market (51-1000 emp.)

12/12/2018

"Best Organization System for Keeping up with Patients"

5/5

What do you like best about Stax Bill (formerly Fusebill)?

I love that it has has much information about each of our patients right where we need it. It's very useful and convenient for me to make sure everyone stays on top of their payments. Managing your way through the site is extremely easy, as everything is where it needs to be. It's also very aesthetically pleasing if that's a thing for something but definitely for me! Very professional layout! Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

There's not too much to dislike since everything is orderly. The only thing I'd say is a bit of a hassle and what I would love is a notification to ourselves, not just the patient, of when someone is delinquent. Review collected by and hosted on G2.com.

Recommendations to others considering Stax Bill (formerly Fusebill):

Check up on Fusebill every morning and before you head out from work. Payments and status of patients can change frequently and you want to make sure that no one is delinquent on your behalf from being careless in checking up on people. Review collected by and hosted on G2.com.

What problems is Stax Bill (formerly Fusebill) solving and how is that benefiting you?

It helps me to keep patients held accountable for their insurance payments and to insure them themselves about their coverage. It's so easy to see when their next payment is due, what payment is used, and what their contact information is whenever we need to have a discussion. Very clever system! Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/11/2019

"Fusebill review"

3.5/5

What do you like best about Stax Bill (formerly Fusebill)?

Useful subscription management tool with a solid configurability. Excellent on-boarding and support staff. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

Some lack of flexibility in terms of managing product counts/inventories Review collected by and hosted on G2.com.

Response from of Stax Bill

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We really appreciate your positive feedback about our tool and the team that is dedicated to your ongoing success with Fusebill. We look forward to collaborating with you with the goal of continued improvement.

Jacob Varghese

VP Marketing, Fusebill

Patti L.

Director of Operations

Small-Business (50 or fewer emp.)

2/11/2019

"Flexible for pricing models but rigid for reporting"

3.5/5

What do you like best about Stax Bill (formerly Fusebill)?

The Fusebill software allows our pricing model to change; which is a great benefit to our service as we continuous expand our offering. The recurring billing process works well, as intended. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

Reporting is not flexible; pre-configured reports are not sufficient to view our business. Not all features are supported via API. I reported a bug for migrating to plan update that has not been resolved in 3 months. Review collected by and hosted on G2.com.

Response from of Stax Bill

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Thanks so much for your feedback. It is important for us to hear from you so we can improve our product.

We have ton of amazing reports in Fusebill for all types of users and profiles. If you don't see one that works, we also have the capability of adding custom reports directly into your account.

If it's ok with you, our customer success team will follow up with you directly and also inform you on our planned release date for your reported bug.

You should have received our latest release information. If not, please visit https://support.fusebill.com/hc/en-us/categories/115000681347-Release-Notes

Thanks again for your valued feedback. Please feel free to contact me anytime (mcerullo@fusebill.com)

Mark Cerullo

Director of Product

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/11/2019

"Does what we need"

4.5/5

What do you like best about Stax Bill (formerly Fusebill)?

It has a nice UI and is able to be integrated into our product for self-serve billing. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

There is a pretty good learning curve for new users to learn and adopt. Review collected by and hosted on G2.com.

Response from of Stax Bill

edit

We are glad to hear that you like the self service portal and our UI. Please do not hesitate to reach out to our support team to help with any questions you may have. We look forward to working with you on your path to success.

Jacob Varghese

VP Marketing, Fusebll

Chris F.

Technical Lead

Small-Business (50 or fewer emp.)

5/30/2019

"Integrates easily into our application"

5/5

What do you like best about Stax Bill (formerly Fusebill)?

Fusebill made it easy to reduce our operations overhead of manually sending out invoices to our customers. Also now that we have integrated it directly into our application, customers can now manage their subscriptions with ease. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

Need the ability to indicate a customer language on the account so we do not need to make bilingual e-mails which go out to our U.S. customers. Review collected by and hosted on G2.com.

Response from of Stax Bill

edit

Thank you for your great feedback, Chris. We love it each time our customers tell us how much more efficient their operations are due to Fusebill. We continue to take all your requests and suggestions seriously and supporting you on your path to continued success.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/12/2018

"Great Product - Keep going!"

4/5

What do you like best about Stax Bill (formerly Fusebill)?

The best part about Fusebill is the ease of use. There are lots of other software companies looking to achieve something similar, but Fusebill is by far the best.

I also appreciate that FuseBill is always looking to improve. They are constantly looking to iterate on past developments and seeking feedback. If every piece of functionality is currently not offered, then push to affect change and work on helping them improve. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

Let me preface by saying that I do not use FuseBill on an administrator level, nor do I pull reports. That said, I do use the customer dashboard on a daily basis.

I think that FuseBill can advance its customer dashboard display to include more pertinent items and views regarding subscriptions and accounting.

I also think the UX can improve across the totality of the product. Review collected by and hosted on G2.com.

Recommendations to others considering Stax Bill (formerly Fusebill):

Ensure you understand all of the features that are included with the product (and any software for that matter).

Ask and see if there is a trial opportunity Review collected by and hosted on G2.com.

What problems is Stax Bill (formerly Fusebill) solving and how is that benefiting you?

We're utilizing FuseBill for customer subscription and payment tracking. Review collected by and hosted on G2.com.

Jessica S.

Mid-Market (51-1000 emp.)

9/7/2018

"Essential to the growth of company"

5/5

What do you like best about Stax Bill (formerly Fusebill)?

Accuracy of the recurring billing, reporting, customer self service portal, accessibility. Customer service is huge to me. I feel Fusebill really shines in that aspect. There is clear communication. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

When there is a change in the billing date, it does not create a 30 grace period between billing periods. For example, it is 9/7/2018 I want to change the payment due date to the 15th of the month. When I make that update the bill date will be 9/15/2018. The customer gets billed twice in that month. Drop downs would be nice for prevention of inaccurate data that can be entered. Review collected by and hosted on G2.com.

Recommendations to others considering Stax Bill (formerly Fusebill):

Our company interviewed three of the major recurring system platforms that are available, including Fusebill. Our team which consists of our CFO, PJ manager, legal consul, accounting dept and IT chose Fusebill because they could meet the specific needs for each dept. Fusebill was a clear choice and we couldn't be happier! The communication was clear during the interview process and through the on-boarding. I can honestly say that because of Fusebill and what they have to offer our company has seen substantial growth customer retention, which has increased our revenue. The ease of the recurring billing, payment gateways and being PCI compliant creates a stress-free process to manage. Fusebill also has a fast response time to questions or request. You get to talk to the IT dept, which is knowledgeable, attentive with a fast response time. I cannot say enough good things about Fusebill and what they have to offer! Our company recommends Fusebill above anything else that is offered on the market! If you want to save money in overhead cost, want accurate billing, polished customer self-service portal, accessible reports that reflect live data, don't waste your time with anyone else, go with Fusebill! Review collected by and hosted on G2.com.

What problems is Stax Bill (formerly Fusebill) solving and how is that benefiting you?

Accuracy of the recurring billing. It is a nightmare to have a flaw in a system that does recurring billing incorrectly. With Fusebill I have absolute confidence that my customers are being bill accurate with their system. Review collected by and hosted on G2.com.

Robert T.

Small-Business (50 or fewer emp.)

8/24/2018

"Saves a ton of time for our Marketing Agency"

5/5

What do you like best about Stax Bill (formerly Fusebill)?

The ease of use. Decreased our revenue leak with automated re-trials and credit card expiry reminders. Constant development of features. And lest I forget, they were the only company willing to work with us to see if we were a good fit before we even paid a penny. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

Initially the reporting options were limited but they have made HUGE strides in the area. Review collected by and hosted on G2.com.

Recommendations to others considering Stax Bill (formerly Fusebill):

Their pre sales process allows you to confirm fit, unlike many of their competitors who don't bother. We had a Fusebill solutions architect work with us right from the pre sales process. Review collected by and hosted on G2.com.

What problems is Stax Bill (formerly Fusebill) solving and how is that benefiting you?

The platform is backed by a dual entry accounting system, our previous system was not and it created unnecessary costs for us. As an SEO company that bills on a recurring basis, the system has helped us cut down the time to bill, invoice, and collect payments. Huge time-saver. Review collected by and hosted on G2.com.

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What is your experience with Stax Bill for subscription billing, and how does it compare to other platforms?

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Ritchie Blanco

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Last activity over 6 years ago

Can you send us emails to let us know that accounts have been suspended/canceled? That way we can immediately call or discuss with them upon next visit.

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