# Can you send us emails to let us know that accounts have been suspended/canceled? That way we can immediately call or discuss with them upon next visit.

During one occasion, a month after purchase, a patient cancelled their subscription. During the next appointment,  consultant had no clue (because they were not proactive on Fusebill) and did not discuss why it was cancelled. 
By receiving emails/notifications, consultants can take note and contact or discuss why; to overall show, yes we saw that and yes it is very important we consider you continuing to have your subscription.

##### Post Metadata
- Posted at: over 6 years ago
- Net upvotes: 1


## Comments
### Comment 1

Great question. Not only can you customize the email template that will be sent to your customer detailing a cancellation or suspension, but you can add any email address to the BCC field, which would notify those email addresses of the cancellation as well.  This is configured under Settings>Branding>Outgoing Emails and editing each individual email you'd like to modify. Ex Customer Suspend or Subscription Cancellation. 
More can be read on our Email Notifications here:
https://support.fusebill.com/hc/en-us/articles/115003043614-Email-Notifications-Overview

##### Comment Metadata
- Posted at: about 6 years ago




## Related Product
[Stax Bill (formerly Fusebill)](https://www.g2.com/products/stax-bill-formerly-fusebill/reviews)

## Related Category
[Subscription Billing](https://www.g2.com/categories/subscription-billing)

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