Stax Bill (formerly Fusebill) Reviews & Product Details

Stax Bill automates the repetitive so you can focus on the big picture. By simplifying all aspects of subscription billing and management while automating recurring invoicing, payments, and revenue recognition, businesses are able to streamline their customer lifecycle management and maximize revenue. Scale your business with absolute confidence through every stage of growth using the most flexible subscription billing management software. The automation of recurring billing and payments is a superpower. Let's start your origin story.

Seller

Stax Bill

Discussions

Stax Bill (formerly Fusebill) Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Michael Wymore

Pricing

Pricing provided by Stax Bill.

Scale

$499.00

Per Month

Enterprise

Per Month

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Top-Rated Alternatives

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User Insights

Average based on 95 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

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Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/29/2021

"The Needed Upgrade"

4.5/5

What do you like best about Stax Bill (formerly Fusebill)?

Seamless integrations with the majority of most of our systems. Having the ability to easily manage and track auto-renewals. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

A steep learning curve for those not savvy with accounting however their library of resources helps this. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

3/31/2021

"Simple Invoicing Tool"

3.5/5

What do you like best about Stax Bill (formerly Fusebill)?

The system is simple enough to set up product subscriptions and recurring invoicing and requires very little training to get started. Support is also readily available and responsive. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

In some circumstances it has been challenging to extract key metrics from the system for better account management. Support has been helpful with custom reporting but some quantifying account metrics are not available for reports. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

11/10/2020

"Most unreliable mission critical vendor I've ever used"

0/5

What do you like best about Stax Bill (formerly Fusebill)?

Its systems are very flexible and can support a wide range of revenue recognition and contract setups. It's a feature filled offering, even if those features don't work well. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

Extreme incompetence with product bugs and customer support. We've had continuous issues with their APIs changing behavior or outright breaking come billing day which then took multiple weeks to resolve through their customer support channel including product 500s on API requests that they insisted were not their fault. If your business likes to collect revenue on time, don't use Fusebill.

Have worked to escalate issues through management but are always met with customer support platitudes. We will be switching off in 2021 despite the time invested in a high quality integration and working on working around their issues. Review collected by and hosted on G2.com.

Recommendations to others considering Stax Bill (formerly Fusebill):

Run, don't walk, away from it. Never been more upset about picking a vendor in my entire life. Review collected by and hosted on G2.com.

What problems is Stax Bill (formerly Fusebill) solving and how is that benefiting you?

We create invoices and sync with accounting software. The benefit is that we can (sometimes) bill our customers. Review collected by and hosted on G2.com.

Response from of Stax Bill

edit

Thank you very much for your feedback. I am sorry you are experiencing this level of frustration with our product. We seamlessly process millions in invoices and in revenue collections through our platform every day. Yet, it is unacceptable that any Fusebill customer would experience the level of frustration your team seems to be facing. We take pride in our product and it is very concerning that we seem to have completely missed the mark in your specific use case. Our executive team wants to work with you to help you resolve this issue and get you on the right track. Can you please connect with me as soon as possible so we can follow through? I’m looking forward to hearing from you.

Tj Carlson

Senior Vice President of Revenue

email: Tjcarlson@fusebill.com

Verified User in Market Research

Mid-Market (51-1000 emp.)

1/29/2021

"great for what it does but limited integration capabilities"

3.5/5

What do you like best about Stax Bill (formerly Fusebill)?

user interface is intuitive. Supports most necessary billing features for small to mid sized businesses without complicated requirements. API specs are robust at first glance but have some severe limitations if you're trying to build out any functional limitations with a full featured CRM. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

disappointed by some crippling limitations in the API functionality and lack of ability to automate and systematize processes and capture enough custom information to be able to do it without integrating with another platform. Review collected by and hosted on G2.com.

Recommendations to others considering Stax Bill (formerly Fusebill):

consider your plans for billing long term and confirm Fusebill will do everything you need it to do down the road. The limitations we encountered were not immediately obvious and required due diligence. Review collected by and hosted on G2.com.

What problems is Stax Bill (formerly Fusebill) solving and how is that benefiting you?

Using Fusebill as a flexible billing system for large volume subscriptions separate from our primary subscription based billing model. It's flexible and robust, and it met our needs until we tried to integrate it with larger business. Review collected by and hosted on G2.com.

Response from of Stax Bill

edit

Thank you for your valuable feedback. We continue to expand our feature set including the capabilities of the API. The Fusebill team is looking forward to supporting your business growth.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

1/4/2021

"Good UI, but some minor issues"

4/5

What do you like best about Stax Bill (formerly Fusebill)?

Good graphical reports, intuitive for users for creating and updating bulk information into fusebill Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

Manually adding new customers onto Fusebill will result in a significant delay into the system. The support told me it takes about 4-24 hours. Support is slow to respond. I had to follow up a couple of times to get an answer. However, one member was especially helpful and came to follow up on my problem which I am very thankful for. Review collected by and hosted on G2.com.

Response from of Stax Bill

edit

Thank you for your feedback on Fusebill. It's great to hear that you are gaining value from our reports, the intuitive UI, and bulk update capabilities. Our support team is usually quick to respond but there are times when exceptional circumstances can slow down response times. However, this is rare. We look forward to supporting your continued success.

Tori O.

Creative Manager

Small-Business (50 or fewer emp.)

12/20/2019

"Great Service"

4/5

What do you like best about Stax Bill (formerly Fusebill)?

Easily managed platform to utilize for invoicing. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

Small icons & data entry is duplicated at times and makes processing difficult. Review collected by and hosted on G2.com.

Response from of Stax Bill

edit

Thank you for your review Tori. We continue to improve on the product based on valuable feedback from users like you.

-Jacob Varghese

VP Marketing, Fusebill.

Verified User in Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

4/29/2021

"It still a lot of manual step you have to take to update subscriptions"

2.5/5

What do you like best about Stax Bill (formerly Fusebill)?

It gives the billing team and the customer a good overview of the account. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

If you cancel an account and then have to reinstate it you have to readd the subscriptions and you can't revise a already generate an invoice Review collected by and hosted on G2.com.

Recommendations to others considering Stax Bill (formerly Fusebill):

N/A Review collected by and hosted on G2.com.

What problems is Stax Bill (formerly Fusebill) solving and how is that benefiting you?

When the customer states that they didn't get their invoice via the email given, we can help them get set up on the Self Service Portal to retrieve their invoices. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/17/2020

"Easy to use and saved big bucks."

5/5

What do you like best about Stax Bill (formerly Fusebill)?

We started making a move to Fusebill and as a developer, I realized how easy it is to integrate with our system. They have an excellent documents and very detailed and easy to use sandbox environment. The customer support during the migration was brilliant and has helped each and every question we had. Using Fusebill has helped us in managing the subscriptions in a better way. Having a lot of other third-party integrations was another big win. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

Nothing really at this point and I like everything so far. May be few more integrations would help to keep up with the industry. Review collected by and hosted on G2.com.

What problems is Stax Bill (formerly Fusebill) solving and how is that benefiting you?

The biggest problem for us was maintaining the subscriptions and the flexibility to change as business requirements. Fusebill made that process super easy and highly maintainable. Another big problem we had with our earlier system was we didn't have the ability to add city sales tax. So Fusebill with Avlara tax integration has helped us in solving the issue and helped us save big bucks. It also provided us a way to give the customer portal to our customers and that way they can update and maintain the subscription on the fly without us having to update. Review collected by and hosted on G2.com.

Response from of Stax Bill

edit

Hello,

Thank you for the feedback. Our team is glad to know that you've found the documentation and support made things easy to integrate and ramp-up.

- Jacob Varghese

VP Marketing, Fusebill.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/14/2020

"5 Year Fusebill Customer"

5/5

What do you like best about Stax Bill (formerly Fusebill)?

The Fusebill system is the best product out there to handle all your recurring billing needs. The system setup is straightforward. The UI is clean and customer subscription management is incredibly intuitive. APIs expose functionality should you wish to create custom processes to interact with the back end billing system. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

Uptime has never been a problem. There are some times where we see system slowness that can be frustrating for our customer service team. Review collected by and hosted on G2.com.

Response from of Stax Bill

edit

Thank you for your feedback. We are glad to see that you are enjoying the benefits of our intuitive UI and flexible catalog. We continue to enhance our platform for speed and efficiency. Some of these performance enhancements will arrive very shortly.

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

2/26/2021

"DC BLOX Review"

3.5/5

What do you like best about Stax Bill (formerly Fusebill)?

Integration into QuickBooks is pretty seamless. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

The API does not offer simple endpoint and most payloads are rather large. Review collected by and hosted on G2.com.

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What is your experience with Stax Bill for subscription billing, and how does it compare to other platforms?

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Ritchie Blanco

•

Last activity over 6 years ago

Can you send us emails to let us know that accounts have been suspended/canceled? That way we can immediately call or discuss with them upon next visit.

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