Simplicity for adding subscriptions and customers Review collected by and hosted on G2.com.
There are a few bugs and lack of features Review collected by and hosted on G2.com.
Fusebill's admin is relatively easy to use and understand. I recently updated prices in different currencies and it was relatively easy. Fusebill is not very disruptive compared to competitors. Review collected by and hosted on G2.com.
Fusebill is not a flexible tool, with lots of constraints and more and more outages. Coupon creation lacks flexibility too, for example, recently, I wasn't able to create a coupon on a standalone product that could be used by users with a subscription. Review collected by and hosted on G2.com.
From a business standpoint, it allows my company to manage our subscriptions with ease. Review collected by and hosted on G2.com.
Sometimes the dashboard statistics are inaccurate. Review collected by and hosted on G2.com.
We use Fusebill to help with charging our setup fees and any open invoice balances on our system. I like that it connects to our Salesforce instance and that our reps can create their invoices right from Salesforce instead of having access to Fusebill. I also like the ability to confirm all email history and how easy it is to manually add a payment if needed. There were a lot of issues that were able to be fixed so we've appreciated that but there are still some things out there that are more of a feature request. It is nice to have both subscriptions plus our one-time fees in one system. Review collected by and hosted on G2.com.
We had a lot of struggles with the integration setup and lots of user adoption issues. If the reps accidentally send the customer to Fusebill before creating the product in Salesforce, then they can't fix it and and one of our admins have to fix it. The other issue is that when we use the Products/Price book for our setup fees we then can't override the Opportunity amount for our revenue forecasting. Our reps would like the ability to add customized notes to the invoices and they can't do that through the SFDC integration. Our customers have had a ton of issues using the portal and there were many little nuances with the system in general that weren't explained until we brought them up as an issue. Support hours are also limited. Review collected by and hosted on G2.com.
All the help I got from my account representative. Review collected by and hosted on G2.com.
It took a little long to get everything set up but I guess it takes that long so they can make sure there are no snags when you go live with your account. Review collected by and hosted on G2.com.
I am happy to have the chance to email the Fusebill team at any time and get feedback/guidance with any problem solution right away. Review collected by and hosted on G2.com.
I wish Fusebill was based on the east coast of the US. Review collected by and hosted on G2.com.
Thank you for your kind feedback. We look forward to partnering in your continued success.
p.s.: We are based on the east coast.
Being able to offer subscription services through Fusebill has been good. The REST API is pretty good as compared with some of the others we tried. Review collected by and hosted on G2.com.
Support and SLA is not the best. They take the site down a few times a month for maintenance. In 2021 and as a global service (working around the globe) it doesn't make sense that they intentionally have down time. It causes us issues with our monitoring scripts but will also cause blips in our customer's user experience. Review collected by and hosted on G2.com.
Thank you for your feedback about our subscription and self-service features. Our team is pleased to know that you also like our REST API. We constantly strive to improve any issues such as the one you have described. We are glad that you chose to partner with us for your success.
Fusebill host our e-commerce transactions and accounts, and keeps products deliverable 24/7. Review collected by and hosted on G2.com.
Occasional overload can degrade service at peak hours. These issues in the past have been resolved but occasionally resurface. Review collected by and hosted on G2.com.
The interface is very easy to use and the support team is great! Moving our monthly billing over to Fusebill was a game-changer and time saver for our business. We have also been able to incorporate it with our own CRM - their API's documentation is very helpful. Review collected by and hosted on G2.com.
Can't think of anything at this point that I dislike Review collected by and hosted on G2.com.
Easy navigation, speed, variety of reporting options Review collected by and hosted on G2.com.
Would love to see multi-currency (consolidated) reporting. The customer portal can be improved but new features look very encouraging. Review collected by and hosted on G2.com.
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