Stax Bill (formerly Fusebill) Reviews & Product Details

FuseBill is an easy way for Saas-Based CX Teams to access client billing details, resolve billing issues, and access historical invoices quickly and efficiently. Review collected by and hosted on G2.com.

The tool is a bit clunky if you're trying to collect payment for an overdue balance. If you wish to collect payment as a "Basic" User and not an "Administrator", your privileges make it challenging to complete the task of settling accounts straightforwardly. Review collected by and hosted on G2.com.

A very simple way to create the plan and customer. Easy to understandable and manageable. Review collected by and hosted on G2.com.

Test environments are relatively slow. Other than all good. Review collected by and hosted on G2.com.

Fusebill has helped us organize our billing, send invoices to our customers that they can pay online, and give our customers that are past due automated billing reminders! Review collected by and hosted on G2.com.

It is not user friendly enough on my mobile phone. Also, some of the payment tracking can be a little bit confusing, and the reports are difficult to read sometimes. Review collected by and hosted on G2.com.

Different teams use StaxBill to track customers' bills and orders. It is user-friendly and easy to deal with, easy to navigate and filter around to get the needed. Review collected by and hosted on G2.com.

It can be overwhelming for the first use, had to have one training session from a colleague but then it was easy to Review collected by and hosted on G2.com.

I like how easy it is to use the system once you have a good understanding of how things work. I love the email capabilities and the ability for a merchant to update their own payment information through the portal. I like the ability the merchant has to pay their invoice online. Review collected by and hosted on G2.com.

I do not like the landing page for the portal (the initial sign-in page) that the merchant receives. I constantly get comments asking for their User ID and Password; the page doesn't make it clear that this is where they create their User ID and Password. I also think that the reporting is lacking. It would be nice to see some drill-down links on some of the reports; I see total revenue or total sales but it would be nice to click on that number and have Fusebill produce a more detailed report about what makes up that number without having to search around for a different report that will produce the information that I need. Review collected by and hosted on G2.com.

-Software is powerful and packs all the features needed to manage subscriptions

-From price uplift to upgrades/downgrades, multiple subscriptions per customer, I

-The stats and tools provided on their dashboard are extremely useful. I especially like the MRR progression, customer growth, and the calendar showing the upcoming renewals with associated revenue. Review collected by and hosted on G2.com.

-The software does not calculate key metrics such as Churn rate and NET revenue churn. I feel the system could easily calculate this and the metrics could be added to the dashboard.

-Support can be slow to respond sometimes. Review collected by and hosted on G2.com.

I like the recurring billing system, and how they're sending automatic reminders. Very easy to set up new customers, and easy to create invoices. Setup user is also easy, making it quick to administrate. Review collected by and hosted on G2.com.

small bugs that some of the balances can't be clear. No GL can be assigned to write off items, which causes extra work when booking the month-end journal entries Review collected by and hosted on G2.com.

- Platform seems complete theoretically covering most of your subscription billing/subscription management needs (we never actually went live, though).

- Some good people/professionals in their services organization tried to help, but the overall project was a massive failure. Review collected by and hosted on G2.com.

- During the sales process there were several false misstatements made to us, such as:

-- We can cover your subscription management worldwide;

-- We have live customers in Brazil, and we can fit your needs there. We can even introduce you to local customers later down the road.

-- We integrate with Avalara for global tax calculations;

These were all false.

- They never were able to issue one invoice/nota fiscal for our international operations;

- We wasted almost 2 years and had to drop the implementation project. Review collected by and hosted on G2.com.

1) Deep functionality for a wide variety of billing functions

2) Well organized User Interface

3) Bulk upload feature to mass update pricing

4) Dunning emails that can be custom configured and sent on a custom schedule Review collected by and hosted on G2.com.

Go Deeper on reporting. Users should be able to report by any field in the database.

My company sells memberships and physical equipment. I can segment my reporting for membership price points. But not for physical equipment. I can only see the lump sum figure for my total physical equipment sales. I cannot break it down by the equipment manufacturer/model. This limitation applies to all one-time purchases.

And users should be able to stack multiple filters and operators in a report builder interface. For example, (Filter #1 AND Filter #2) OR (Filter #3 AND Filter #4). Review collected by and hosted on G2.com.

Fusebill has a ton of customizable capabilities. It allows for more options when it comes to billing customers, and I appreciated the one on one onboarding help from our specialist. Review collected by and hosted on G2.com.

Because the software is so robust, there is a learning curve. It took a few meetings to understand the system and the process fully. It is not for someone who wants a simple invoice/payment relationship. Review collected by and hosted on G2.com.