--- title: Chatstack Reviews meta_title: 'Chatstack Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 38 reviews by the users' company size, role or industry to find out how Chatstack works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 38 scale: '5' date_modified: '2026-09-28' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

Chatstack Reviews & Product Details

Pricing

Pricing provided by Chatstack.

Starter License

$139
per year

Business License

$299
per year

User Insights

Average based on 38 real user reviews.

Implementation Time

2 months

srinivas d.
SD
srinivas d.
Product Manager- HP IPG
Mid-Market (51-1000 emp.)
"It a an easy to use App and does what is says. Simple and neat app"
4.5/5
What do you like best about Chatstack?

It is effortless to use and helps customers connect with the business. We can know who is browsing the website Review collected by and hosted on G2.com.

What do you dislike about Chatstack?

Nothing specific at the moment. just that the experience can be a bit faster, and we can add a bot for generic reply Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Live Help Messenger"
4.5/5
What do you like best about Chatstack?

Live Help Messenger is very easy to install and use. Instead of calling and waiting on hold for long periods of time to even have one simple questioned answered, getting transferred to multiple departments, you have the ability to have those same questions answered in a matter of minutes in one chat setting. Review collected by and hosted on G2.com.

What do you dislike about Chatstack?

The format can use a facelift. But other than that no dislikes. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"In need of a facelift for its UX"
2.5/5
What do you like best about Chatstack?

How easy it is to install and use. It is extremely intuitive and easy to use. Basically, you don't need training for using it. Review collected by and hosted on G2.com.

What do you dislike about Chatstack?

Needs a major revamp on visuals. This is a quintessence example of function over form, which is not bad, but a revamp is definitely due. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Live Help Messenger"
5/5
What do you like best about Chatstack?

What I like best is the support that live chat provides, it makes it convenient and easy to have all of my questions answered, I absolutely hate calling support because it's time-consuming, usually automated, and often unhelpful. Review collected by and hosted on G2.com.

What do you dislike about Chatstack?

I dislike the format, as I do with most live help messengers. I don't feel that the format is very exciting, it's pretty bland, but I also feel that's because they want to keep it simple enough for everyone to use, which I can appreciate. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"Review for Live Help Messenger"
5/5
What do you like best about Chatstack?

I love that when I have a problem and need a solution the live help messenger is always there and has never let me down. Review collected by and hosted on G2.com.

What do you dislike about Chatstack?

I have not currently found a problem. Review collected by and hosted on G2.com.

Mahesh T.
MT
Mahesh T.
Research Assistant
Enterprise (> 1000 emp.)
"An useful communication tool"
4.5/5
What do you like best about Chatstack?

It's a very simple tool. User-friendly and easy to operate. Love the live support. Review collected by and hosted on G2.com.

What do you dislike about Chatstack?

Nothing really. I wish it was available on Mac. Review collected by and hosted on G2.com.

MN
Melinda N.
Certified Paralegal
Law Practice
Small-Business (50 or fewer emp.)
"Live Help review"
3/5
What do you like best about Chatstack?

Allows you to get help without using the phone or having to wait Review collected by and hosted on G2.com.

What do you dislike about Chatstack?

May not be available if different time zone - therefore, at the whim of synched zones Review collected by and hosted on G2.com.

Verified User in Photography
AP
Verified User in Photography
Small-Business (50 or fewer emp.)
"live help messenger"
4/5
What do you like best about Chatstack?

This tool proved to be user friendly and helpful. Review collected by and hosted on G2.com.

What do you dislike about Chatstack?

There is nothing I would change with this program. Review collected by and hosted on G2.com.

Questions about Chatstack? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
•
Last activity over 3 years ago

What is live chat system?

0 Upvotes
1
Join the conversation

Pricing Options

Pricing provided by Chatstack.

Starter License

$139
per year

Business License

$299
per year
Chatstack Features
Pop-up Chat
Notifications
Targeted Emails
Customization
Conversation Archiving
Lead Development