Chatstack Reviews & Product Details

I like this program because it is an alternative to waiting forever on a phone line. The response time is immediate; that makes is convenient and relives the stress of waiting. Review collected by and hosted on G2.com.

When AI answers it can miss a few things like writer's intent. That is an AI problem in general though. That being said it is more helpful than an automated phone system. Review collected by and hosted on G2.com.

Using Amazon as a foreign business can be a challenge when dealing with issues, they've really impressed me multiple times over the last 6 months when buying international gifts for friends Review collected by and hosted on G2.com.

It's not easy to find. have to go through a bunch of self-help questions first Review collected by and hosted on G2.com.

It offers several benefits to customers and customers alike. Offers Real-time support with our convenience and accessibility. Enhancing customer experiences and improving operational efficiency. Review collected by and hosted on G2.com.

Sometimes it feels like we initially get an answer from robots and can only ask for their suggestions before getting a live person. It would be great if they increased their suggestions criteria. Review collected by and hosted on G2.com.

It is very easy to use and allows you to engage with customers. Review collected by and hosted on G2.com.

May not be available if different time zone Review collected by and hosted on G2.com.

The most helpful thing about the messenger is that it's easy and simple to use at any time of the day. The customer service team is incredibly responsive and provides excellent information on anything you need from them. Review collected by and hosted on G2.com.

There is nothing I dislike about this service. The solutions they provide have only been helpful from the beginning. Review collected by and hosted on G2.com.

the fact that I can really get answers and not just chatbot articles. I'm in the insurance business and each case I deal with is specific.....often times unique, therefore I need a legit answer! Review collected by and hosted on G2.com.

sometimes there aren't enough reps available and I have to hold. recently, when I use this feature via an app......I'll get disconnected Review collected by and hosted on G2.com.

The most helpful aspect of Live Help Messenger is direct contact with clients. Clients are very appreciative of having immediate help when needed with quick responses. Review collected by and hosted on G2.com.

Not sure I have the least helpful response. However, would like to see more notification categories. Review collected by and hosted on G2.com.

It is fast, efficient and easy to use. It is a great way to connect with new clients to give them the confidence they need to use your product. More-so it is a faster way to connect with the customer support team to get the solution to your problem. Review collected by and hosted on G2.com.

The responses can be repetitive sometimes leading to poor customer experience. The scripted responses sometimes frustrate the user leaving them with unresolved problems. Review collected by and hosted on G2.com.

It's 24/7, so you don't have to worry about ur being too late, on top the people are so sweet and actually come up with ways to help! Review collected by and hosted on G2.com.

Nothing really, it does its job, sometimes everyone has bad experiences but so far I haven't had any bad experiences. Review collected by and hosted on G2.com.

That you can use it to interact customers and it's more convenient and a fast approach to getting answer. Rather than emailing and waiting days for a response. Review collected by and hosted on G2.com.

Sometimes there's a long queue when it comes to customers and it gets frustrating to have to deal with that. Review collected by and hosted on G2.com.