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SPS Decision Intelligence Reviews & Product Details

SPS Decision Intelligence Reviews (27)

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Reviews

SPS Decision Intelligence Reviews (27)

View 1 Video Reviews
4.5
27 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the software for its comprehensive data insights and ease of use, which help in making informed business decisions. The ability to customize reports and access various data formats enhances its value for sales and marketing teams. However, some users note that reporting delays can be a common issue.
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Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Decision-Ready Retail Visibility That Speeds Insights and Forecasting"
5/5
What do you like best about SPS Decision Intelligence?

The best part of SPS Commerce Analytics is that it gives suppliers and brands clear, decision‑ready visibility into retail performance, turning fragmented POS and inventory data into something you can actually act on. The platform stands out because it reduces manual analysis time, speeds up insight generation, and supports more confident forecasting and collaboration across retailers. Review collected by and hosted on G2.com.

What do you dislike about SPS Decision Intelligence?

Limited customization — Dashboards and reports are mostly pre‑built. Great for consistency, but frustrating if you want to build highly tailored views or complex calculated fields.

Slow performance during peak loads — Large datasets or multi‑retailer queries can feel sluggish, especially compared to modern BI tools.

Rigid data structures — The platform expects data in specific formats, which can limit how you slice or join information.

Limited ad‑hoc exploration — Analysts who want free‑form querying, SQL access, or deep drill‑downs often feel constrained. Review collected by and hosted on G2.com.

Response from Deja Snyder of SPS Decision Intelligence

We're glad to hear that you find SPS Commerce Analytics valuable for providing decision-ready visibility into retail performance and improving forecasting. We appreciate your feedback on the limitations and will take it into consideration for future improvements.

Caden M.
CM
Caden M.
Systems Analyst
Mid-Market (51-1000 emp.)
"Effortless Setup, Excellent Support, Needs Billing Improvements"
4/5
What do you like best about SPS Decision Intelligence?

I like how the SPS Commerce Analytics team has been incredibly helpful during our project's implementation. They've been on top of the project, regularly checking in with us to ensure that files from our distributors are passed along correctly as expected. The initial setup was very easy because the team at SPS did most of the work to ensure things were set up smoothly and easily. Review collected by and hosted on G2.com.

What do you dislike about SPS Decision Intelligence?

We've had issues with SPS Commerce Analytics falsely charging/invoicing us for things that are supposed to be on billing holds. We need more accurate billing and quicker responses regarding correcting the billing. Review collected by and hosted on G2.com.

Response from Deja Snyder of SPS Decision Intelligence

We're glad to hear that you found our team helpful and the setup process easy. We apologize for the issues you've experienced with billing and will work to improve accuracy and response times in that area.

PG
Pearl G.
shipping coordinator
Small-Business (50 or fewer emp.)
"Strong Integrations and Smooth Onboarding"
4/5
What do you like best about SPS Decision Intelligence?

integrations, performance, support/onboarding Review collected by and hosted on G2.com.

What do you dislike about SPS Decision Intelligence?

the performance because its slow sometimes Review collected by and hosted on G2.com.

Response from Deja Snyder of SPS Decision Intelligence

We're glad to hear that you appreciate our strong integrations and smooth onboarding process. We understand the importance of performance and will work to improve the speed issues you've experienced. Thank you for sharing your feedback with us.

Verified User in Automotive
IA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"NetSuite Connectivity That Adds Real Value"
4/5
What do you like best about SPS Decision Intelligence?

I love that it has the capabilities to connect with NetSuite. Review collected by and hosted on G2.com.

What do you dislike about SPS Decision Intelligence?

It is not always user friendly when errors occur- I will try and correct the error but it will not show specifically what is wrong with an entry. Review collected by and hosted on G2.com.

Response from Deja Snyder of SPS Decision Intelligence

We're glad to hear that you love the connectivity with NetSuite! We understand the frustration with error messages and are constantly working to improve the user experience. Thank you for your feedback.

Verified User in Sporting Goods
AS
Verified User in Sporting Goods
Small-Business (50 or fewer emp.)
"Clear Store Sales Insights and Easy Performance Comparisons"
4.5/5
What do you like best about SPS Decision Intelligence?

I can see how products are actually selling in stores, compare performance across different locations, and get a clearer sense of what’s working where. Review collected by and hosted on G2.com.

What do you dislike about SPS Decision Intelligence?

The add-ons for analytics can sometimes be a bit expensive. Review collected by and hosted on G2.com.

Response from Deja Snyder of SPS Decision Intelligence

We're glad to hear that you find SPS Commerce Analytics helpful for understanding product performance and making informed decisions. We understand your concern about the cost of add-ons and will take this feedback into consideration for future improvements. Thank you.

Verified User in Manufacturing
EM
Verified User in Manufacturing
Small-Business (50 or fewer emp.)
"Valuable Industry Insights and Easy Market Share Tracking"
4.5/5
What do you like best about SPS Decision Intelligence?

We’re able to gain valuable insight into the industry as a whole, as well as track how our market share moves over time. It is well worth the cost and easy to use. Review collected by and hosted on G2.com.

What do you dislike about SPS Decision Intelligence?

The customer scope seems limited to larger stores and doesn’t include many independent stores. Review collected by and hosted on G2.com.

Response from Deja Snyder of SPS Decision Intelligence

We're glad to hear that you find SPS Commerce Analytics valuable for gaining industry insights and tracking market share. We appreciate your feedback on the customer scope and will take it into consideration for future improvements.

Verified User in Wholesale
AW
Verified User in Wholesale
Small-Business (50 or fewer emp.)
"Uncover Hidden Trends and Forecast Future Business Events"
5/5
What do you like best about SPS Decision Intelligence?

Helping identify hidden trends and forecast future business events Review collected by and hosted on G2.com.

What do you dislike about SPS Decision Intelligence?

I have no complaints. Everything is perfect. Review collected by and hosted on G2.com.

Response from Deja Snyder of SPS Decision Intelligence

We're thrilled to hear that you're enjoying the ability to uncover hidden trends and forecast future business events with SPS Commerce Analytics! Thank you for your feedback!

Marzieh H.
MH
Marzieh H.
Project Architect
Mid-Market (51-1000 emp.)
"Reliable software for sales analysis and development"
4.5/5
What do you like best about SPS Decision Intelligence?

Different data can be easily imported into this software and various analyzed data and reports can be received according to various filters. SPS Commerce Analytics has helped us a lot in sales and marketing development. Review collected by and hosted on G2.com.

What do you dislike about SPS Decision Intelligence?

I'm really happy with SPS Commerce Analytics and it solved any sales issues. I don't need to analyze all customers and regions data anymore. Review collected by and hosted on G2.com.

Response from Deja Snyder of SPS Decision Intelligence

We're glad to hear that SPS Commerce Analytics has been a valuable tool for your sales and marketing development. Thank you for sharing your positive experience!

LG
Lee G.
Strategic Account Manager
Enterprise (> 1000 emp.)
"Account Manager"
4.5/5
What do you like best about SPS Decision Intelligence?

The level of detail that SPS can provide is off the charts Review collected by and hosted on G2.com.

What do you dislike about SPS Decision Intelligence?

Occasionally the subscriptions are delayed Review collected by and hosted on G2.com.

Verified User in Farming
AF
Verified User in Farming
Small-Business (50 or fewer emp.)
"has very valuable information - would love to be more user-friendly"
4/5
What do you like best about SPS Decision Intelligence?

The amount of data - the map - the automated reports - the fact that I can view multiple companies' data - the trainings provided! Review collected by and hosted on G2.com.

What do you dislike about SPS Decision Intelligence?

The abbreviations are not very self-explanatory. The fact that I can't control the time periods and it only shows last week is frustrating. I would like to see data from the previous day. Review collected by and hosted on G2.com.

Response from Deja Snyder of SPS Decision Intelligence

Thank you for sharing your feedback! We’re glad the data, mapping, automated reports, multi-company views, and training are valuable to you. We appreciate your suggestions about clearer abbreviations and more flexible date ranges, including access to previous-day data. Your insights help us improve.

Pricing

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