It offers a fully customizable rules engine that precisely delivers my required business outcomes. The ability to implement custom fields and custom macros opens up opportunities to analyze our data through an extremely specific lens. The most impactful discovery has been leveraging message-level regex keyword detection. This capability allows us to detect early outages and system issues automatically, long before a case even lands with a live agent for verification. Review collected by and hosted on G2.com.

While Sprinklr Service is highly capable, its pricing model is a significant drawback. The platform carries a high total cost of ownership, and the complex add-on licensing structure makes it difficult to scale cost-effectively. Review collected by and hosted on G2.com.

The platform has countless possibilities. It lets you set up customer service operations in a gradual, yet still omnichannel, way.

It works well for both the customer and agent experience, since contacts from multiple channels are handled in one place. Sprinklr has a lot of integrations to choose from, which helps with the constant need to expand support coverage.

The UI is highly customizable, which is great for agents. Sprinklr also offers many AI capabilities, including chatbot, voice bot, and AI agent modules. These modules are still being developed, with new features added in every release. Review collected by and hosted on G2.com.

When I add customer settings or rules, it takes quite a few rounds of testing to make sure the new add-on doesn’t break the existing setup. Also, when working on SOWs with the Sprinklr team, I’m missing QA from the Sprinklr side. Review collected by and hosted on G2.com.

I use Sprinklr Service mainly to handle brand social media on a daily basis. I like how it keeps all social media interactions in one place, making everything easier to manage and respond to. It helps me manage messages, comments, and overall engagement across different platforms without things getting messy. What I like is that everything stays in one place, so it's easier to keep track of conversations and make sure no customer query is missed. It just makes the whole process of managing social media a lot smoother and more organized. It helps me manage a large volume of messages and comments without missing anything, which used to be a challenge earlier. Also, keeping everything in one place saves time and makes handling social media much more organized. Review collected by and hosted on G2.com.

Some dashboard and filtering options feel a bit complex at first, so a simpler layout or clearer navigation would make things even smoother. Review collected by and hosted on G2.com.

I feel like most features my organization uses have stayed the same since last year. Review collected by and hosted on G2.com.

When you click on a hyperlink inside Sprinklr, it used to open the link in a new tab but it hasn't done that lately. It will just take the sprinklr tab to a new page, which is very inconvenient. Review collected by and hosted on G2.com.

We absolutely love how there is a CONTENT library for quick posts! We can either use our desk top computers in the office or our own handheld phones with ease of posting either way! Review collected by and hosted on G2.com.

I have used REPUATION and another smaller web posting service that didn't have the same kind of abilities. There isn't a lot that I dislike about Sprinklr. Review collected by and hosted on G2.com.

We can have multiple data sets and data related to paid and organic performance and there are plenty of metrics to measure the performance of our campaigns. Review collected by and hosted on G2.com.

There are multiple errors come while setting up the campaign but it does not mention what is required to rectify that error, rest dashboard navigation can be better and bulk changes can also be improved. Review collected by and hosted on G2.com.

I appreciate Sprinklr Service for allowing me to schedule my posts across multiple platforms simultaneously and within the same field. As a social media manager, anything that helps make managing interactions and content scheduling easier and faster is very great. Review collected by and hosted on G2.com.

The mobile app could definitely use some improvement. I've had a lot of glitches with the Android version not always doing what it should. And sometimes the filters are not exactly intuitive, and it takes knowing what you're looking for to find it. I used some of the reporting, but, honestly, since it's all custom it's very glitchy. The initial setup was not easy. It was all custom built, so it took a long time. Review collected by and hosted on G2.com.

The entire ease of setting it up and customizing the workflows as per business requirements is very good. It is a low code platform and the entire development becomes super easy for the tech team. This provides the required agility in the evolving world. Review collected by and hosted on G2.com.

There is nothing particular that I dislike. Would have liked if it would have evolved into a CDP platform considering its breadth of service offerings now. Review collected by and hosted on G2.com.

Sprinklr provides us widget option that help us to get various reports for agent performance and customer transactions details. Knowledge base has been improved so we can easly get the articles by mentioning keywords. Its chat option is very cool where we can easly park chat and reconnect with the customer. AI agent is superb. Review collected by and hosted on G2.com.

Voice dailer option can be intrigated so we can get everythin at one place. Review collected by and hosted on G2.com.

From my experience, the most valuable aspect of Sprinklr was its ability to manage social media activity in one place. It made planning, publishing and monitoring content straightforward, and integrated well with our existing systems, making it easy to use day to day. I haven't used the platform for some time since moving into a different role, so I can't comment on its current capabilities, but my experience with the service was positive. Review collected by and hosted on G2.com.

No comment at this stage - as I haven't used the service in some time. Review collected by and hosted on G2.com.