--- title: Sprinklr Service Reviews meta_title: 'Sprinklr Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 753 reviews by the users' company size, role or industry to find out how Sprinklr Service works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 753 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Sprinklr Service Reviews **Vendor:** Sprinklr **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.3/5.0 **Total Reviews:** 753 ## About Sprinklr Service Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. ## Sprinklr Service Pros & Cons **What users like:** - Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience. (81 reviews) - Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms. (64 reviews) - Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction. (52 reviews) - Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs. (47 reviews) - Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences. (37 reviews) - Users find Sprinklr **easy to use** once familiar, benefiting from helpful support and effective scheduling tools. (30 reviews) - Centralization (29 reviews) - Integrations (29 reviews) - Users value the **customizable interface** of Sprinklr Service, enhancing their social media management and reporting efficiency. (29 reviews) - Intuitive (24 reviews) **What users dislike:** - Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues. (29 reviews) - Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient. (27 reviews) - Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency. (26 reviews) - Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction. (23 reviews) - Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams. (21 reviews) - Time Delays (20 reviews) - Delays (14 reviews) - Users experience **poor customer support** with slow responses, frequent crashes, and issues with AI understanding nuances. (14 reviews) - Users frequently face **software bugs** that hinder functionality, including issues with dark mode and case transfers. (14 reviews) - Time-Consuming (14 reviews) ## Sprinklr Service Reviews ### 1. User friendly system **Rating:** 4.5/5.0 stars **Reviewed by:** Monique S. | Digital Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** The system is user friendly. There are many capabilities that can be tailored to your businesses needs. **What do you dislike about Sprinklr Service?** It can take time for errors to be fixed. **What problems is Sprinklr Service solving and how is that benefiting you?** Solve member enquiries in an easy manner ### 2. easy and simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Sprinklr Service?** Sprinklr is easy and simple to navigate. **What do you dislike about Sprinklr Service?** sometimes its not very responsive, i have to repeat the action for it proceed. **What problems is Sprinklr Service solving and how is that benefiting you?** compiling the social medias feedback from customer. ### 3. Great tool for work **Rating:** 4.0/5.0 stars **Reviewed by:** Ever B. | Wireless advanced social media representative, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** Easy access and personalization of the tool **What do you dislike about Sprinklr Service?** Not finding closed cases or No response required when trying to look for one in specific **What problems is Sprinklr Service solving and how is that benefiting you?** Helping customers in a very easy and orderly way. ### 4. amazing with full history and supervision review **Rating:** 4.5/5.0 stars **Reviewed by:** Boles N. | Senior Contact Center , Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Sprinklr Service?** teh full history for cases and can reach them easily **What do you dislike about Sprinklr Service?** the signing our while not opening the page **What problems is Sprinklr Service solving and how is that benefiting you?** the 24 hours auto assigning as it save time ### 5. Easy to use and easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** What I like about the Sprinklr is that almost all information are all in there. So accessing to data like order number, customer's information (phone number and email) , user ID, and etc. is easy to fiind **What do you dislike about Sprinklr Service?** What I don't like about sprinklr is sometimes, it won't show user's order number so I have to like manually access customer's order through back office which may take some time especially when customer's chat are on queueing. Also, sometimes there are some delay's especially when closing macro the customer's conversation. Like when I try to click close macro, it doesn't close the chat right away. **What problems is Sprinklr Service solving and how is that benefiting you?** Customer service experience. ### 6. Good overall platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Sprinklr Service?** I think it's helpful the fact it's all integrated to social media. **What do you dislike about Sprinklr Service?** The page layout isn't really intuitive navigating. **What problems is Sprinklr Service solving and how is that benefiting you?** To help optimize the contact with customers. ### 7. Sprinklr offers a comprehensive solution covering all major social media channels **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Service?** I find the features robust and intuitive, providing valuable insights and efficient workflows for managing social media presence effectively. The customer support is very responsive. **What do you dislike about Sprinklr Service?** The initial complexity and learning curve, which is challenging to navigate and unknown errors causing delay in campaign delivery. **What problems is Sprinklr Service solving and how is that benefiting you?** We can manage multiple social media channels from a single platform, saving time by eliminating the need to switch between different tools or interface. ### 8. All good **Rating:** 4.5/5.0 stars **Reviewed by:** Alison N. | Social Media Senior Associate, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Service?** Easy way to track boosting and reporting via the dashboard **What do you dislike about Sprinklr Service?** I wish the editorial calendar sides was easier to manage **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr is helping with the analytics side of social media ### 9. Tech Based Product **Rating:** 5.0/5.0 stars **Reviewed by:** Harshita S. | Admin Manager - Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Sprinklr Service?** The contact center management tools are efficient **What do you dislike about Sprinklr Service?** The report and dashbaords can be more informative **What problems is Sprinklr Service solving and how is that benefiting you?** The solving our customer care issue ### 10. Easy to Use Program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Sprinklr Service?** It is easy to navigate and utilize the many different options available within the program to support aggregating data for clients. **What do you dislike about Sprinklr Service?** I have not had many issues. We have a subject matter expert on our team who is able to always help problem solve. **What problems is Sprinklr Service solving and how is that benefiting you?** I am able to easily pull and track conversations about specific clients to pinpoint problems and address them in a timely manner. ### 11. Review Of Spinklr Services **Rating:** 3.0/5.0 stars **Reviewed by:** David H. | Sr. Workforce Analyst 1, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Service?** I believe that the WFM is going to be a really unique tool to use. Like we get to customize the tool **What do you dislike about Sprinklr Service?** Top thing that Sprinklr lacks is commuication exmaples Mid way through the SS project they changes PM's Enhancements with the tool **What problems is Sprinklr Service solving and how is that benefiting you?** Currently, we are in the development stage with the tool. The Live Chat/Emails is benefiting us with the details provided in each chat. ### 12. It partially does what it is supposed to, but it also generates enormous amount of unnecessary work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Sprinklr Service?** It replaces multiple tools, so I only use one **What do you dislike about Sprinklr Service?** It generates huge amount of unnecessary work. Instead of just making sure everything is ok with our social media, we spend hours on work that makes no sense. **What problems is Sprinklr Service solving and how is that benefiting you?** Whatever they ask us. In most of cases, I am able to resolve their inquiries. In other cases, I know when to ask them where to go. ### 13. Great Customer Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Jacquelin Q. | PPC Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Sprinklr Service?** When I was researching which Social Media Management Tool to use, I reached out to multiple companies, approximately five of them. Among all the options, Sprinklr stood out with their exceptional service right from the first call. Initially, I didn't get too excited because I know that sales pitches can differ from the actual product. However, as time went on, I had my first demo meeting where I was introduced to a sales and tech specialist, as well as the sales manager who had decision-making authority. They made each meeting time-efficient, eliminating the need for back-and-forth conversations within their team. It was a sensational experience, and I'm truly grateful for that. I ended up signing up for their product, not just because of their service, but because I genuinely believe their platform is the best for our specific needs. When I transitioned to the implementation team, the fantastic experience continued. They coordinated every detail and specification to ensure they aligned with our requests. And now, we are working with the Success team, and everyone in this company is amazing. Each individual gives their best and puts in 100% effort in their respective roles. I couldn't be happier with the service and tool! **What do you dislike about Sprinklr Service?** I didn't like that the integration with GA4 implied an extra cost. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr helps us with social media management, community management, and analytic reporting. **Official Response from Rupali Verma:** > Hi Jacquelin We're thrilled to hear your story and how Sprinklr helps you in your role. We love how our platform is suited to your needs and how our success team helps you be successful with Sprinklr. If you have any suggestions or feedback for us, please don't hesitate to reach out. We're always looking for ways to improve and we value your input. Thank you again for taking the time to leave this review! ### 14. Seamless!!! **Rating:** 5.0/5.0 stars **Reviewed by:** David A. | Financial Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Service?** Very seamless to post relevant content through the portal. **What do you dislike about Sprinklr Service?** No downside...I forget to get on there and post sometimes haha! **What problems is Sprinklr Service solving and how is that benefiting you?** Allowing me to free up some time. ### 15. possibilities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2024 **What do you like best about Sprinklr Service?** the amount of possibilities that sprinklr can adapt and integrate with other platforms to make it seamless and a one stop shop. **What do you dislike about Sprinklr Service?** extraction and filteration of data, for example if I want to only see the cases linked to a particular score/ result filteration options within widgets are not as much **What problems is Sprinklr Service solving and how is that benefiting you?** more realtime data ease of usage and ability to locate and drilldown cases easier ### 16. Great for everything except the contact level. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** It doesn't misrepresent my availability, nor does it fail to assign work when it comes in. **What do you dislike about Sprinklr Service?** There's no enter-to-send, direct transfers often put cases where they don't belong, the spelling and grammer check is incorrect most of the time. **What problems is Sprinklr Service solving and how is that benefiting you?** We migrated from a platform that would simply not route interactions to agents, randomly disconnect established interactions, and was extremely hard to navigate when it came to searching and indexing past cases. Sprinklr does none of that and is far more reliable in accurately reporting productivity at my level of the business, as well being easy to search through and navigate past interactions. ### 17. It allows to collect data from multiple sources which is very useful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** The most helpful thing is that its possible to have the data and the possibility to create dashboards based on that data in the same platform **What do you dislike about Sprinklr Service?** Updates that restrict permissions or remove features with no othr options. **What problems is Sprinklr Service solving and how is that benefiting you?** I dont have to connect to API's or collect data from all sources, instead i can do all that by Sprinklr and also builddashboards for better understanding ### 18. Sprinklr - The ultimate tool **Rating:** 5.0/5.0 stars **Reviewed by:** Gurdeep S. | Operation Manager, Entertainment, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Sprinklr Service?** The contact center management and chat bot management is good **What do you dislike about Sprinklr Service?** Delay in response and getting logged out really soon **What problems is Sprinklr Service solving and how is that benefiting you?** Its solved contact center issue ### 19. Efficient, smart and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Abbey L. | Digital Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** The AI attributes make life super simple **What do you dislike about Sprinklr Service?** Sometimes the way chats fall in can be somewhat inaccurate **What problems is Sprinklr Service solving and how is that benefiting you?** The AI generated notes makes my job a dream. ### 20. Use Sprinklr....boost cX!!! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Sprinklr Service?** The best part of Sprinklr is that it is a product with a suite of offerings that can cater to multiple industries. Each and every offering let it be Voice, Marketing solutions , everything has been curated with a lot of thought which makes the soultuin user friendly and results oriented. **What do you dislike about Sprinklr Service?** There isn't much to dislike about Sprinklr but if I were to knit pick the pricing is a bit on the higher side **What problems is Sprinklr Service solving and how is that benefiting you?** I have used Spriklr for Marketing automation at the moment. It has been very helpful in generating insights and running effective campaigns. ### 21. Good CRM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Shubhda S. | Assistant Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Sprinklr Service?** Contact center and chat bot management along with dailer **What do you dislike about Sprinklr Service?** Gets logged out really soon need to improve that **What problems is Sprinklr Service solving and how is that benefiting you?** Solving contact center issue ### 22. Great Resource for Recruiters! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Service?** I beliveve the most helpful thing about Sprinklr is having access to unlimited content to be able to post onto my social media pages as a Recutier **What do you dislike about Sprinklr Service?** I think it can be confusing at times for newer users but oncve you find everything its great! **What problems is Sprinklr Service solving and how is that benefiting you?** It has helped resovle any compliance issues with making sure I say and do the right things ### 23. Its great tool to manage CES **Rating:** 5.0/5.0 stars **Reviewed by:** Nitish K. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** All things at one place. Publihsing, Reporting and Engagemnet dashboard **What do you dislike about Sprinklr Service?** Few Publishing limitationslike Grid preview **What problems is Sprinklr Service solving and how is that benefiting you?** All things at one place. Reports, Publishing and Engagements ### 24. Trouble distinguishing new customers as they come in - no chimes **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Service?** Like the user interface and the option to change your level of service **What do you dislike about Sprinklr Service?** A lot of confusion about when new customers come into the chats. There is nothing that tells you that you have a new customer so you can be many minutes before seeing it. Not very good customer service. **What problems is Sprinklr Service solving and how is that benefiting you?** Trying to streamline the service level of incoming customer chats ### 25. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Langpoklakpam D. | Social Media, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Service?** Great technology. Easy to use, faster in experience **What do you dislike about Sprinklr Service?** Everything is fine with system currently **What problems is Sprinklr Service solving and how is that benefiting you?** Sorting of cases. Able to check volume on realtime. ### 26. SPRINKLR!!! smoothest tool ever!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Trupti H. | Online reputation management (ORM) Social Media Handling, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2023 **What do you like best about Sprinklr Service?** Sprinklr is highly useful for multitasking, providing better outcomes to our clients, and improving productivity as a whole. Sprinklr enables us to be extremely engaged in our work while using multiple social media networks on one screen. Unlike some other social solutions that make the same promise, Sprinklr is true enterprise software. Listening, Publishing, Campaign, Management, Content Management, and Social Media (where I work) are just a few of the social media topics that Sprinklr addresses. **What do you dislike about Sprinklr Service?** Although the functionality of the Sprinklr Service is limited on mobile devices, it is still usable. The program may be improved further to make it more mobile-friendly. **What problems is Sprinklr Service solving and how is that benefiting you?** We are using Sprinkler to manage all of our brand's social media channels in one place. The finest advantage is that it helps us manage customer complaints and inquiries in a single tab. We may use features like approval dashboards and report dashboards on a daily basis to monitor the output and caliber of our brand. ### 27. Sprinklr, the best buddy at work! **Rating:** 5.0/5.0 stars **Reviewed by:** Farhana W. | Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Sprinklr Service?** User interface of the tool is something which makes it outstanding in comparison to the other tools available in the market. Its easy and fun and convenient to use. It makes our work easy and helps us to complete our tasks on time. The transperancy of the tool is what makes it stand out. A top tier tool in the market! I love it! **What do you dislike about Sprinklr Service?** The following key points can be some: Its quiet expensive, hence not everybody can afford it. However, it might slow down a little sometimes with some glitches. Also due to no segregation the notifications are missed, I think this is something which can be worked upon. **What problems is Sprinklr Service solving and how is that benefiting you?** Some of the important features of the tool are: Dark Mode - which helps greatly in night shifts and does not strain our eyes. Another feature is the Aux change which is very convenient and can be used as per the requirements. It also has different tabs for each platform which helps in better tracking of cases. The best part is the data tracking where in all the data can be tracked on individual basis as well as team and shift basis which immensly helps in keeping an eye on our performance. Also there is a notification tab which help us keep real time track of the cases we are working on. One of the features also being the intuition bucket, where in we can manually extract cases so that we do not miss on any potential opportunity. ### 28. SPRINKLER, Goes beyond the stars!! **Rating:** 5.0/5.0 stars **Reviewed by:** Dhawani S. | ORM Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Sprinklr Service?** Sprinkler helps my business with better productivity. It has the best dynamic features which makes the work easier and effective. Loved the uniqueness of the tool. The tool has multiple features that make our job convenient. **What do you dislike about Sprinklr Service?** There is no vivid disappointment in the Sprinkler tool. But at the same time, it is quite expensive. Not every business can afford its cost. This tool can benefit many companies if the cost is deducted. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinkler tool has multiple benefits. This tool helps us to work smoothly without creating a mess between all the teams. The work gets divided according to all the needs between the tiers. It has an amazing feature called 'Intuition Bucket', which helps us a lot. We track the business hours of all our employees with the support of this tool. There are different auxs, which help to complete every task without any hassles. We can also track all the activity of the employees with the help of this amazing tool. It has the best feature ''Dark mode'' which does not put a strain on eyes.To sum up, it has all the amazing features which is quite impressive. ### 29. Sprinklr makes my work easy and fun!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Richa S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Sprinklr Service?** Being super easy and detail-oriented also makes my business productive and fun. It is almost like working with a buddy at work who keeps an eye on our tasks and gets us the best results. It notifies us about all the tasks that make the job more convenient Also there are no complications while using it, it is vital for our work as this got us all good results and we can't imagine working without this tool. **What do you dislike about Sprinklr Service?** There are no significant drawbacks but at times because of the workflow, the tool gets slow, and also because we miss notifications when there are multiple number of cases in a row. Also, it is not very economical for all the businesses in the market, We'd like to see this tool installed in every organization. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr makes us go on pilot mode by keeping track of our working hours, and bifurcations of Aux according to the process make our tasks easy, We can track our breaks and availability on each platform. It keeps us updated by notifying us about every single case and change, The feature of switching to Dark mode is beneficial and not to forget we have our own tabs for each platform it captures the unassigned cases which helps us to be more productive. The dispersion of each tier has been done promptly, it helps us to manage our work, breaks, tasks, and working hours and we can always search the cases and rectify if there's any mistake. We can also change the settings according to our convenience. It is tech-friendly, advanced, and yet so easy. ### 30. SPRINKLR!! is the greatest ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Insha A. | Online Reputation Management, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Sprinklr Service?** Sprinklr is very helpful to do multi-tasking and give better results to our client and hence better overall productivity. Sprinklr helps to work on different social media platforms on one screen and be super active in our work. Sprinklr is genuine enterprise software, not like some of the other social solutions that claim to be enterprise. Sprinklr covers many areas of social: Listening, Publishing, Campaign, Management, Content Management & Social Media ( which I work for) **What do you dislike about Sprinklr Service?** The tool is super good but slow when the workflow increases. It is very expensive compared to other tools and not every business can afford it. the multi features are difficult to understand at times, hence it is confusing for me. Sprinklr lags a lot sometimes and it requires fast internet and works on good configured computers. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr has the best UI amongst all the other tools that I have used. It is really good with cases distribution and helps us to bifocate easily. Sprinklr has the best notification panel that gives the notification in a precise manner and lag free. The sound notification system is also top class with great pop ups. Sprinklr's dark mode is so useful to work during the night shifts, less strain on my eyes and good sleep. The case assignment feature is amazingly made that distributes cases accurately and on time. The tool is designed in such a way that it helps us to manage our task properly. I have used many tools but by far sprinklr is the best amongst the rest. ### 31. SPRINKLR!! is the GOAT!! **Rating:** 5.0/5.0 stars **Reviewed by:** Taniya D. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2023 **What do you like best about Sprinklr Service?** Sprinklr helps to increase our company's productivity. Sprinklr gives a boon to our business. It helps to keep an Eye on the Big Picture. It helps to empower our Customers and provides Excellent Customer Service. It gives the best analytics. **What do you dislike about Sprinklr Service?** There's an occasional bug. It lags a lot when there is data flow. It is full of multi features which is good, however, it is confusing for me and takes time to get hold of it. There are so many options to accomplish a goal it can be difficult to know where to start. The user interface could be more with graphics and 3D work. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr has an amazing UI that makes it easy for me to understand and work. The dark mode is one of the best features I like about Sprinklr, the night shift goes well with less strain on my eyes. Sprinklr tabs categorization is very smooth and helps to toggle between the tabs easily. It has an amazing notification feature which is lag-free and easy to identify our cases with perfect sound and pop-ups. The case assignment is very precise and the best feature for me is the auto-save. Whatever I write, it gets saved even if my laptop goes off all of a sudden. It includes a wide range of reporting options. It helps to plan our daily monthly activities & routines. Customer service is quick to answer our questions. Sprinklr is extremely flexible Reporting is outstanding and covers all our major needs. I have used many tools but Sprinklr is the best among the rest. No doubt Sprinklr beats everyone in the market. ### 32. Moderation for 4 years **Rating:** 5.0/5.0 stars **Reviewed by:** Marwan E. | Social Media Moderator, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** i been using Sprinklr Services for Moderation and reporting for 4 years till now , it's stable even in slow connection conditions . 9 hours every day for 4 years and i couldn't complain it's reliable as it could be **What do you dislike about Sprinklr Service?** can't customize the background in the main dashboard page even like the wallpaper **What problems is Sprinklr Service solving and how is that benefiting you?** responding as soon as possible reliably ### 33. greatest of all time in business **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanka D. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2023 **What do you like best about Sprinklr Service?** Sprinklr allows users to manage several social media platforms and digital channels from a single dashboard, which is useful for enterprises with a large online presence. Sprinklr is the best tool I have used so far when it comes to customer service. **What do you dislike about Sprinklr Service?** While Sprinklr normally provides customer support, some users have reported that response times might vary, which can be a problem when quick assistance is required. Since it has multiple options it becomes confusing to understand at times. Obtaining a high level of customization inside the platform might be difficult at times, resulting in dissatisfaction for users with specialized workflow requirements. **What problems is Sprinklr Service solving and how is that benefiting you?** The tier system is well-disturbed and organized when it comes to the workload. Sprinklr has the best user interface ( simple and easy to use and understand ). Sprinker has quite an exciting feature to use according to the shift environments for eg dark mode hence making it exciting to work at all times. The notification panel is so well-designed that it is simple to navigate. It has segregated the tabs in such a way that it can be easier for me to toggle and multitask. ### 34. One Roof Solution To Engage With Customers On Social Media Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jassem M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2023 **What do you like best about Sprinklr Service?** I have used many tools in my previous organizations but, by far Sprinklr is the best. Sprinklr helps the business to grow. Sprinklr makes the business sorted to connect your customers feedback from social media platforms like Twitter, Instagram & Facebook. It makes it easier to reply to customers and bifurcate the feedbacks as per the sentiment of the case by using simple tags. **What do you dislike about Sprinklr Service?** Sprinklr needs fast internet or it lags. Sprinklr gets hanged most of the time where the flow of cases is more. Sometimes the available aux turn to unavailable after the period of 40 minutes which actually is a drawback due to the auto changing of the aux. Sometimes it takes a longer time to reflect on cases. Sprinklr is not cost effective hence not everyone can afford it. **What problems is Sprinklr Service solving and how is that benefiting you?** The options of different tabs on one screen help us monitor and work on different tabs with simple clicks. The dark mode feature in the night shift makes it easier for me to complete the long tiring shift. Cases that get published on social media platforms notification helps us to track the number of responses. The tier system makes the team well organized in terms of case distribution and tasks. I'm not a multi-tasker, but Sprinklr helps me to be one. The auto-save feature of Sprinklr is the best among all the othe features. ### 35. Sprinklr is a great. I have not had any major issues out of it since its release. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Sprinklr Service?** The ability to send a text message to a caller instantly is great. Being able to send and receive pictures from caller and in chat is also very helpful. I use it for every shift to deliver customer support. It is very easy to implement and easy to use. The intergration of the product was seemless. **What do you dislike about Sprinklr Service?** Being switch from one queue to another without notice. There is no way to know what type of interactions you are currently on. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr service is very robust and decreases our interaction time with its easy to use features. ### 36. Contact center for professionals **Rating:** 4.0/5.0 stars **Reviewed by:** Jai P. | Senior Sales Manager - Enterprise Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Sprinklr Service?** The fact that its omnichannel and I can manage calls and messages in one inbox. I could also easily integrate it with SalesForce. **What do you dislike about Sprinklr Service?** Implementation took some time and needed a 3rd party **What problems is Sprinklr Service solving and how is that benefiting you?** It is helpful for most use cases when it comes to a contact center solution. I can easily manage my agent chats. ### 37. Using Sprinklr to Post on Company Social Media (Twitter and LinkedIn) **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Service?** Most helpful using Sprinklr is I can manage what I want to posted for upcoming weeks. Also, I can easily access Social Performance Analytics. **What do you dislike about Sprinklr Service?** One of my problem using Sprinklr is when I click "save as draft", the draft is hard to find. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr service solves my problem when I have to share multiple post within one time. ### 38. Sprinklr is the best social media management and social listening tool in the market. **Rating:** 5.0/5.0 stars **Reviewed by:** Anam Afzal C. | Digital customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Sprinklr Service?** Sprinklr is very easy to use. Responding to customer's digital queries and complaints has become much easier with Sprinklr. I can work with more efficiency and less complications because of its user-friendly user interface. Social listening, Agent productivity count, Case audits and Generating reports are much easier with Sprinklr compared to the other social media management tools available in the market. With Sprinklr, I have had the best experience so far. **What do you dislike about Sprinklr Service?** Sometimes when there is a high case flow the tool lags and the case notifications are delayed. Also there are times when Sprinklr assigns late cases due to which the response SLA gets affected. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr is helping me in the following ways: 1. It helps in responding to customer's queries and complaints quickly because of its time stamp feature. 2. The case hold-up time widget helps in tracking the case hold-up time in agent's bucket 3. Agent productivity dashboard helps in tracking the cases actioned by the agents. 4. We can add and customize tags and macros as and when required with the help of Sprinklr support team. 5. Case notifications feature keeps us notified whenever a case is assigned even if we are working on other tabs out of sprinkler such as Word or Excel. Sprinklr's user-friendly user interface makes learning and accessing the tool easy. ### 39. Making complex workflow look easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** Very userfriendly, makes any complex workflow look easy and cool looking widgets with flexiblility to add your own metrics **What do you dislike about Sprinklr Service?** High time taken to resolve issues. Rigid Access levels and Workflow management can be better **What problems is Sprinklr Service solving and how is that benefiting you?** Managing different products with different SLAs is easy to access through Sprinklr Dashboard is very cool and the deep dive feature is super cool ### 40. It's the most user friendly tool to manage all the social media platforms at one place. **Rating:** 5.0/5.0 stars **Reviewed by:** Akash R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2023 **What do you like best about Sprinklr Service?** The approver feature! where the agent reply to a query and it goes under approver queue. Which is one of the great feature which helps user to rectify responses if its wrong. The notification panel where the cases are notified even when the tags are changed or if the case is recreated. Reports are so detailed and perfect specially the case hold up time calculator. **What do you dislike about Sprinklr Service?** Sometimes when you try to login during the start of the day, when you click on login, the tab takes time to go to main dashboard. Then you have to reload the whole chrome tab and then its processed in moment. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinkler is helping us to manage all our brand's social media platforms under one roof. Its helping us to manage the customer's complaints and queries in one single tab which is the best feature. Features like approval dashboard and report dashboard are most useful feature which we can use on daily basis to track the productivity and quality of our brand. ### 41. SPRINKLR- the multi purpose king **Rating:** 5.0/5.0 stars **Reviewed by:** Sufia A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2023 **What do you like best about Sprinklr Service?** Personally speaking I've used many tools in my previous organizations like sales force, help desk etc. But Sprinklr, by far is the best tool I have come across. The comprehension of Sprinklr service is easy to go and very user friendly. Everything so easily explained and smooth functioning. It reduces the effort to perform any task. The different channel feature helps in multi tasking and handling different processes in one go. The other best service I like about Sprinklr is its customization. It has prompt service. **What do you dislike about Sprinklr Service?** To be fair enough Sprinklr does have some drawbacks but for me, those are negligible. But stil to mention a few Sprinklr seems to be less stable at times. So, it does have stability issue it becomes a bit difficult to rely on it. Hence, it hampers the productivity. The customer support sytem of Sprinklr goes haywire at times. When Sprinklr goes down it becomes challenging to get in touch with a customer representative. Sprinklr is not cost efficient as it is an expensive tool and not every small businesses can afford. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr helps me to communicate and cordinate well with the team. This way, it increases the productivity at the same time saving efforts and reduces duration. Sprinklr helps to manage risks that benefits us with less compliance issue. Sorinklr is employee friendly unlike other tools in the market. Hence, it fun to use and gives higher productivity. It seldom lack. The notification panel of sound and display is on point. The dark mode helps to work during the night shift by reducing the stress on eyes and vice versa in the day shift. The Aux section is very nicely categorized in terms every aspect (break, training, tier change, and other roles). The Tab system is helps us to differentiate between the tiers and other assignment channels. The supervisor access helps the team to have a complete knowledge of the activity of an agent right from logging in to logging out. The case creation and the associate and disassociate feature of Sprinklr beats every other tool. ### 42. A good social media management program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** What I like most is that the menu is intuitive, the individual columns are clear and it is easy to generate reports summarizing activities. **What do you dislike about Sprinklr Service?** There's nothing I don't like about Sprinklr Service. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr solves the problem of logging in to multiple accounts from different clients at once. Notifications come in one place and everything is organized. ### 43. Tool with opportunities **Rating:** 1.5/5.0 stars **Reviewed by:** Cecilia B. | Analista de D2C, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** Easy way to use for user 1 **What do you dislike about Sprinklr Service?** complexity of handling and error correction. **What problems is Sprinklr Service solving and how is that benefiting you?** Integrations with platforms ### 44. To fix a bug. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Sprinklr Service?** I have been using sprinklr for 3 years and it has been an amazing experience so far mostly we can help cx on all platforms from sprinklr. **What do you dislike about Sprinklr Service?** sometimes it happens when the cases are assigned then they get unassigned automatically which I belive is not appropriate. Please fix this. **What problems is Sprinklr Service solving and how is that benefiting you?** It is helping in many ways, like we can help cx from all platforms using single tool also it is great that canneds are already there to assist the cx in a short time better. ### 45. Nuances Galore **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Service?** I appreciate that everything in Sprinklr is within one platform. This includes both paid and organic, as well as engagement features. I also like that you can put creative through the approval process directly. **What do you dislike about Sprinklr Service?** Sprinklr, like any other automated API tool, can be glitchy and does not work as it is supposed to. It has unfortunately hurt a few of my campaigns because my reps were not on the same page as the client team. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service has helped me to learn different features within the platform and building campaigns with ease. ### 46. Sprinklr- Ultimate CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Shefali G. | Office Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Sprinklr Service?** It is easy to access the customer interaction and knowledgebase. It can easily manage all customer interactions on a point. We can customize the reports according to our needs. **What do you dislike about Sprinklr Service?** It gets auto logout after one hour if not using it. **What problems is Sprinklr Service solving and how is that benefiting you?** We can edit the widgets and find the reports according to out requirements. ### 47. Sprinklr - GOAT! CXM at its best!!! **Rating:** 5.0/5.0 stars **Reviewed by:** AJAY S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Sprinklr Service?** The best feature of Sprinklr is its UI. With being Simple, Stylish & User Friendly, it allows the user to create, schedule, and publish posts across various social media platforms using a single interface. With Sprinklr its very convenient to access history of the customer thus helping in engaging with them. Customizable macros is a big win of Sprinklr above all. You can customize Sprinklr according to your preference also no need to be too much tech savy to operate the tool and to use the features. It's Autosave feature allows us to continue the work from where we left it behind. Being assosciated with the tool since 3 years. **What do you dislike about Sprinklr Service?** Sprinklr's vast features can be advantageous, but some users may find them to be too much for them. Slow loading times and glitches sometimes can be frustrating and disrupt efficient workflow management. Has a mobile app too, but with limitations. **What problems is Sprinklr Service solving and how is that benefiting you?** We can engage with the customers directly on various channels through comments, private messages, DMs. Sprinklr monitors the brand mentions, trends, etc. over the social media thus providing us insights for customer sentiments & market. Sprinklr offer information on engagement metrics, follower growth, post performance, and other factors. Audience can be divided based on a variety of factors, enabling the delivery of customised content and targeted messaging. We can set automated workflows for approvals, content publishing, and customer service. Sprinklr offers tools to manage social media accounts and campaigns across many countries and languages, making it ideal for companies with a global presence. ### 48. Customer support **Rating:** 5.0/5.0 stars **Reviewed by:** seriah t. | Diigtal Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** Sprinklr is easy to use, I also find it helpful that AI summary has been introduced. Its a quick way to summarise the chat instead of having to scroll through the chat. **What do you dislike about Sprinklr Service?** There are always improvements in sprinklr, so I do not have anything to dislike at the moment. **What problems is Sprinklr Service solving and how is that benefiting you?** Member enquiries for health insurance ### 49. Sprinklr Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** The things I like are when it works and I do not have to think about it. I like that it enables us manage our queues. **What do you dislike about Sprinklr Service?** I do not like that we need to have the same functionality within a persona. We should have the ability to assign many persona's to people. I also do not like that we continue to have no reporting for CHPLH. It makes me distrust any information we have. **What problems is Sprinklr Service solving and how is that benefiting you?** It is helping us connect to our customers and has better ability for intergration with other services. ### 50. It was a very useful tool, but not very user friendly. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** Convenience to track data and use other additional tools like for advocacy, tracking metrics, etc **What do you dislike about Sprinklr Service?** Sometimes it's laggy/buggy not the best experience. The user experience also seem outdated and not the easiest to play around. **What problems is Sprinklr Service solving and how is that benefiting you?** Not sure if that's the right tab. But used the tools for tracking social performance and advocacy purposes ## Sprinklr Service Discussions - [Does anyone have experience with Sprinklr sentiment analysis](https://www.g2.com/discussions/does-anyone-have-experience-with-sprinklr-sentiment-analysis) - 1 comment, 1 upvote - [View Sprinklr Service pricing details and edition comparison](https://www.g2.com/products/sprinklr-service/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+19%3A11%3A21+-0500&secure%5Bsession_id%5D=e08e2cf4-3178-421f-954d-c276dae2b71c&secure%5Btoken%5D=2e7c6918f9625d01ea40f49d7a8b42622b22ef34682a3c497fde8568fddb07c9&format=llm_user) ## Sprinklr Service Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fluent Order Management](https://www.g2.com/products/fluent-order-management/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Oracle EBS CRM](https://www.g2.com/products/oracle-ebs-crm/reviews) - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Sprinklr Service Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Sprinklr Service Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 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