What do you like best about SplashID?
I only used SplashID because it was left to me by the previous IT Manager, who apparently had it left to him by the one previous to him.
Honestly, there wasn't much I liked about it. It worked fine for filling in passwords. Review collected by and hosted on G2.com.
What do you dislike about SplashID?
There was much I didn't like.
First of all, I could only use the online version because I wasn't paying them for the app. Oddly, no matter what I set the log off time-out to, it always logged me out right around 10 minutes. I set it at 90, 30, 15... never changed, always logged me out in just a few minutes. I never timed it, but it was at most 10, maybe less. This was ASTONISHINGLY annoying, as I log in to literally dozens of web pages all day, every day, and it meant that almost every time I needed a password I had to log in to SplashID *first* and then the website.
Second, was the tech support surrounding this issue. I contacted them about it several times over the course of a few months. No real attempt was ever made to resolve the issue. The only sort of response I got were things like clearing browser cache, use a different browser, etc.... this when I specifically told them that it happened on ALL browsers on ALL computers on ALL networks. Finally, after several months of this, their response was "the developers have been made aware" and that was the end of it.
Third, when I decided to stop using the product for this reason, I found that I couldn't export my passwords unless I was using the app... which I couldn't use unless I paid for it. Tech support, again, was anything but helpful. Their response was, almost verbatim, "Pay for the app and you can export, don't and you can't".
So, I paid them $1.99 for one month, exported my data and never looked back. Review collected by and hosted on G2.com.