I'm a Customer Success Manager, and my days are basically back-to-back calls. Spiky is what keeps me from dropping the ball.

What I love most: action items are automatically sorted by owner, so I instantly see what's mine versus what I'm waiting on. The transcripts and snippet-sharing feature is genuinely awesome - perfect for looping in teammates with the exact context, no rewatching required. And being able to ask Spiky questions about past meetings has bailed me out more times than I can count when I need to remember a specific detail.

The newest addition, the Spiky agent, has been a game-changer for follow-up emails. It writes them in my voice, the way I'd actually write them, which saves me a ton of time at the end of the day.

If you're in CS or any customer-facing role, give Spiky a try. It's one of those tools you didn't know you needed until you have it. Review collected by and hosted on G2.com.

A couple of things, though both feel fixable. Transcripts used to take a while to land in my inbox after a call ended, which slowed down my follow-ups - that seems to have improved a lot recently. My bigger current gripe is with the Spiky agent (which is otherwise my favorite feature). Lately it's been mixing up action items across meetings and occasionally losing context, which means I have to double-check its output before sending anything out. When it works well it's incredible, so I'm hoping these are early-launch kinks that get smoothed out Review collected by and hosted on G2.com.

I mainly use Spiky to communicate more effectively with our customers and to manage our sales processes more efficiently. Spiky keeps meetings and feedback organized and clarifies action items with real-time guidance, ensuring I don't miss anything important. I like how it keeps notes so I stay focused in meetings, clarifies actions, and speeds things up. It's also very open to improvement, and sharing customer feedback with the Spiky team helps me grow too. The setup was very easy, we got started quickly. I'd definitely recommend Spiky to everyone. Review collected by and hosted on G2.com.

I dont have any features I disklike at the moment Review collected by and hosted on G2.com.

I use Spiky to join my meetings and record conversations, which helps me view action items from meetings and remember key conversation points. I love how easily it integrates into meetings. It can even join automatically, which means I don't have to remember to invite it every time. The built-in AI chatbot is another feature I love; I can just ask it questions about the meeting instead of having to search through the transcript. Setting up Spiky was extremely easy, which made getting started a breeze. Review collected by and hosted on G2.com.

Sometimes it doesn't join my meeting every single time but that could be on my end, not sure. Other than that it's great. Review collected by and hosted on G2.com.

It’s really easy to use and getting started was quite straightforward. The integration with our existing tools worked smoothly and the platform offers a good number of useful features. We also had a positive experience with customer support whenever we needed help. Since we started using it, it’s become something we rely on quite frequently. Review collected by and hosted on G2.com.

some features take a little time to get used to at first. Also, when you’re new to the platform it can take a bit of exploration to fully understand all the capabilities. Review collected by and hosted on G2.com.

The quality of the summary and detailed notes, and the actions decided during the meeting linked to participants or subjects are clearly prepared.

Integration with Zoho CRM is very good, it's possible to create notes within Zoho CRM.

Ability to specify a sales methodology and then to analyse deals based on that methodology. Tool is able to analyse the overall status of the deal based on multiple calls and also able to sync the methodology results to CRM

Ability to use iPhone and iPad app to listen to field sales calls Review collected by and hosted on G2.com.

No android app to listen to field sales calls

Haven't got the ability to listen to phone calls Review collected by and hosted on G2.com.

We'd been using a dialer and conversation intelligence tool for over a year, but honestly, we were just collecting data without actually doing anything with it. Maybe 2-3% of our calls ever got reviewed because who has time to listen to hundreds of recordings?

Spiky changed that completely. Instead of telling us what happened on calls (we already knew that), it tells us WHY deals are moving forward or stalling. The MEDDICC methodology tracking alone has been a game-changer - we can see exactly where each rep is strong or weak without managers having to manually review every call. Review collected by and hosted on G2.com.

My biggest frustration is that I want MORE data. We piloted with about 20 calls, but I'd love to see this across 400+ calls to get even better patterns. Also wish we could filter by deal stages. Review collected by and hosted on G2.com.

I’ve been consistently impressed by how Spiky AI transforms lengthy meetings into clear, concise recaps in record time - on average reducing our note‑taking effort by over 60%. The unified search across video calls, chat threads, and attached documents means I can instantly locate a key decision or data point without hopping between platforms. I also value its automatic action‑item extraction, which feeds directly into our task board and has driven a 25% improvement in on‑time deliverables. Finally, the seamless integrations with Zapier, Microsoft Teams, Google Meets, and variety of CRMs keep everything in context and accessible exactly where and when I need it. Review collected by and hosted on G2.com.

While Spiky AI handles most conversations with remarkable accuracy, it occasionally misinterprets highlighted points. This was due to speaking informally in a non-English language in the meeting. Review collected by and hosted on G2.com.

analytics, transcript, using it as an AI native layer. Review collected by and hosted on G2.com.

Takes a while to get results after the meeting. The participant picture when SPiky is in the meeting could be cleaner. Review collected by and hosted on G2.com.

I've found Spiky to be an incredible productivity booster, especially for a secretary like me. It's made a huge difference in my daily work at the municipality. The notes are incredibly precise, and it's amazing how it can instantly pull out an action list for each person, so no one misses a thing. The summary it generates for each meeting is perfect, giving a quick, comprehensive overview that saves me so much time.

But what really sets it apart for us is its incredible support for the Turkish language. In a sea of AI tools that are mostly built for English speakers, Spiky's ability to handle our language so perfectly is a huge advantage. It's not just a small feature; it's a fundamental part of what makes it so useful and efficient for our local needs. We've seen firsthand how this tool makes our work 10 times easier. Review collected by and hosted on G2.com.

We've found a limitation with Spiky when we have in-person meetings where multiple people speak into a single microphone. The tool can not distinguish who is speaking at any given moment, which means the notes get mixed up and the action items aren't always assigned to the right person. It would be amazing if the AI could learn to recognize different voices even when they're all coming through the same mic, so we can use it for all our meetings, not just the online ones. Review collected by and hosted on G2.com.

As a nonprofit, every conversation we have with donors, volunteers, and communities matters. Spiky.ai helps us capture the full value of those calls. Its AI pinpoints key moments, summarizes discussions, and flags action items so our small team can stay aligned and focused. We’re no longer losing important insights in long call recordings. Review collected by and hosted on G2.com.

I do not have any dislikes about Spiky so far. Even though we had some product specific questions at first, their support team was extremely helpful. Review collected by and hosted on G2.com.