100% free! Very easy to setup; users can easily put in requests; host on our own server; runs smoothly and requires little maintenance once it is setup. Lots of add-ons available to make it more custom. Having Spiceworks self-hosted saves us a lot of our budget each year that we can use to purchase new equipment and software. Forums are a great resource for figuring out how to install and customize. We also use the Inventory to keep track of our PCs and notify of issues. We have setup our printers to create a ticket whenever the toner is low or waste toner is getting full, making routine maintenance and purchasing consumables much easier. Also includes reports, which is very helpful to upper management. Review collected by and hosted on G2.com.

Ads are a bit annoying and the user interface could be more customizable. Everything else works great. Review collected by and hosted on G2.com.

Spiceworks is extremely suitable since it facilitates a set of alternatives in the networks and predicts the greatest workload with many functions that are fully integrated and very useful to use. On the other hand it allows me to classify entries apart from providing excellent learning tools. Even it is extremely easy to implement for the current state of the network. I can also collect accuracy and speed information. Review collected by and hosted on G2.com.

I would like to have room to improve the area in Windows systems. I would also like this tool to be installed on other types of systems such as Linux, Aplee Mac and not necessarily Windows. Review collected by and hosted on G2.com.

This is a great, robust, and complete ticketing/help desk solution, and best of all -it's free! Review collected by and hosted on G2.com.

I haven't really run into any "Wish it did this or that" moments with this software. Review collected by and hosted on G2.com.

There are so many features available in the Spiceworks Help Desk system, and there are many new plugins that are being developed to add on to the current functionality. This system allowed us to take the Help Desk email that people were already emailing their requests to, and create requests automatically from there. This has allowed a 100% seamless transition for the staff/faculty to still contact us with their issues, and still allow us to manage the tickets. This has been a game changer for our department in allowing us to not let issues "fall through the cracks." Review collected by and hosted on G2.com.

There are a couple things that have yet to be made customizable such as the normal work hours. Whenever a ticket is created, and a due date is assigned, it automatically sets the time at 5PM. I would personally like to be able to specify that our normal business hours are from 7:30AM - 3:30PM, and to have it set the due date to 3:30PM for any date we pick. There is also the ability to track the response time for tickets; however, I don't believe there is a rule in place to only track those during the business hours. So, if users are sending in emails/tickets after hours, then it may show a different response time than desired. Review collected by and hosted on G2.com.

The interface is incredibly easy to use and the notification system is perfect for what we need. There is 0% configuration involved in rolling out to users, all they have to do is send an email to create a ticket. The response notifications means they can stay up to date with the ticket progress. And the best part is that it's free! Review collected by and hosted on G2.com.

We recently migrated from on-premise to the cloud version and I have found there are a few features missing (nothing critical). I have also noticed a few bugs but they tend to get resolved fairly rapidly. Review collected by and hosted on G2.com.

Price... Some features are great as well. Mobile app works well. Review collected by and hosted on G2.com.

It is somewhat limited in customization... Review collected by and hosted on G2.com.

The cost is the principal thing that a great many people would concur is astounding. At the VERY minimal effort of FREE, you get a full administration help work area programming framework, and system screen folded into one. Since Spiceworks is free, that presumably implies that it isn't generally excellent, correct? Dead wrong, this product is as great or superior to many paid virtual products in the market. The reports that it is equipped for delivering are best in class. On the off chance that you are hoping to actualize a minimal effort Help Desk arrangement that likewise works, at that point look no further, Spiceworks is the product that you need. Best quality is that even mind impasse clients can adjust and locally available without issues. Review collected by and hosted on G2.com.

I sincerely haven't discovered whatever I don't care for about Spiceworks Help Desk yet. It has one employment and it does it well. Review collected by and hosted on G2.com.

Very user friendly and can be customized to fit your needs Review collected by and hosted on G2.com.

Would like more detailed reports. I know these can be customized, but it would take time to dial it in. Review collected by and hosted on G2.com.

Spiceworks Help Desk is very easy to setup and easy to use. It's great for small to mid-sized businesses and would probably work just fine for larger businesses also. I love how it ties into my Spiceworks Inventory and that tickets can be generated by a user sending an email to the "helpdesk" email address I've created for it. Review collected by and hosted on G2.com.

There's not much of anything I dislike, except dealing with the tickets themselves. The Helpdesk is easy to use and powerful, so I don't have any complaints about it. Review collected by and hosted on G2.com.

I love that its FREE and does everything I need. You can respond back to staff, customers who have issues and can even close them in the portal. There is also an option to upload supporting documentation/files and as well as chance to RDP into a end user. Review collected by and hosted on G2.com.

The knowledge base could be better, but overall, there is really nothing else wrong. Review collected by and hosted on G2.com.