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Spiceworks Cloud Help Desk Reviews & Product Details

Ready to ditch the sticky notes and hop into your first help desk? Current solution just not cutting it? Spiceworks Help Desk is here! Purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with help desk software, which includes Core (free) and Premium plan (paid). Plus, it’s more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Whether you’ve got a crack team of techs or you’re the proverbial team of one, we’ll help you get a handle on things. Learn more about both plan types at https://www.spiceworks.com/free-cloud-help-desk-software/

Seller

Ziff Davis

Discussions

Spiceworks Cloud Help Desk Community

Product Description

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

Overview by

Satya Swaroop Mati

Pricing

Pricing provided by Spiceworks Cloud Help Desk.

Spiceworks Hosts It

Free

YOU HOST IT

Free

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Spiceworks Cloud Help Desk Media

Spiceworks Cloud Help Desk Demo - Help Desk Tickets and Tasks

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Spiceworks Cloud Help Desk Demo - Help Desk Tickets Dashboard

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Spiceworks Cloud Help Desk Demo - Help Desk Settings

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Spiceworks Cloud Help Desk Demo - Help Users Help Themselves

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Spiceworks Cloud Help Desk Demo - Help Desk Graph

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Verified User in Law Practice

Mid-Market (51-1000 emp.)

4/10/2018

"Good for a free tool, searching is a pain. "

3/5

What do you like best about Spiceworks Cloud Help Desk?

I like that Spiceworks is free and that you are able to customize the fields. The setup is pretty painless, setup a server and install, upgrades are the same way. You can use keyboard shortcuts to create tickets, which can make the task of entering tickets pretty fast. They also provide views that allow you to switch between open tickets and my closed tickets, I use that feature a lot. Review collected by and hosted on G2.com.

What do you dislike about Spiceworks Cloud Help Desk?

Searching for a past ticket is near impossible. We haven't found a way to search that doesn't bring up either no results or way too many. We've also experienced where Spiceworks stops working, but we don't realize it and it ends up being a major issue. Review collected by and hosted on G2.com.

Recommendations to others considering Spiceworks Cloud Help Desk:

This is a great tool if you need a simple help desk and don't want to spend the money. There are ads, but you get used to them. Upgrading the software is easy. Review collected by and hosted on G2.com.

What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?

Spiceworks allows us to track tickets for our users. Yearly we run reports to see how many tickets our help desk technicians receive, this allows us to justify the number of IT members. Review collected by and hosted on G2.com.

Jeff M.

Director of Information Technology

Supermarkets

Enterprise (> 1000 emp.)

1/16/2018

"Works and great for the price and even Brain Dead users need no training. Using for at least 8 years"

4.5/5

What do you like best about Spiceworks Cloud Help Desk?

Very simple to use and setup. Best quality is that even brain dead end-users can adapt and onboard without issues. Review collected by and hosted on G2.com.

What do you dislike about Spiceworks Cloud Help Desk?

Lack of a class or ability to hire an expert to help us configure it to utilize all the many many features we do not use. Easy to settle into complacency as it does it's main job without much effort or maintenance. Review collected by and hosted on G2.com.

Recommendations to others considering Spiceworks Cloud Help Desk:

Can not hurt to try and certainly worthy. The price cannot be beat. Full disclosure we do pay the small amount so there is no ad-ware. I think it's like $150 annually. Review collected by and hosted on G2.com.

What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?

Help desk logging and dispatch tool. Works for many other things, but we barely take advantage of those things. We should take more time as it could replace several tools we pay for as well as tools that do not do as good a job or processes we do manually. When it is down (almost NEVER) we are in a world of hurt. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

7/18/2018

"best software there is for free"

5/5

What do you like best about Spiceworks Cloud Help Desk?

I would need to do it on a list:

1) its free

2) the support is amazing

3) It has a lot of flexibility when it comes to permissions, and level of access

4) It allows reporting on basically everything on the network, including tickets Review collected by and hosted on G2.com.

What do you dislike about Spiceworks Cloud Help Desk?

I really can not think on anything I do not like. I see the software could have more features but its heading in the right direction Review collected by and hosted on G2.com.

Justin B.

Computer Technician & YouTube Content Creator

Information Technology and Services

Small-Business (50 or fewer emp.)

1/4/2018

"Spiceworks makes submitting tickets easy"

5/5

What do you like best about Spiceworks Cloud Help Desk?

You get your own helpdesk portal so it makes it easy for clients or coworkers to submit a ticket. You get a very professional email address, Along with getting to participate in a large community of professionals. Not to mention the spiceworks tools that are available. Review collected by and hosted on G2.com.

What do you dislike about Spiceworks Cloud Help Desk?

The network scanning tool is very very slow. I think the overall GUI could use a slight uplift. Review collected by and hosted on G2.com.

Recommendations to others considering Spiceworks Cloud Help Desk:

It really is very easy to setup and use. And has been very stable. The interface is clean but could use a slight update. The response time is great. ALmost zero lag between time of ticket submitted and it being received. You can even automatically link a ticket to a user if you wanted. . Review collected by and hosted on G2.com.

What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?

It gives a professional platform for clients to contact me. Being able to distribute the spiceworks email and direct them to the custom portal. Helps to keep everything organized. Review collected by and hosted on G2.com.

Brent Q.

Networking & Infrastructure Consultant

Small-Business (50 or fewer emp.)

1/12/2018

"Used to be freemium and then went all vendor sponsored. Just an FYI if you want to deploy internal"

3.5/5

What do you like best about Spiceworks Cloud Help Desk?

Great tool for capturing systems, applications, and identifying issues in advance. The helpdesk is the natural extension of this since it allows an admin to see details about a users PC without asking them "what do you install recently" since SpiceWorks will have captured it. No room to claim nothing but have done something. Review collected by and hosted on G2.com.

What do you dislike about Spiceworks Cloud Help Desk?

The amount of vendor content can be too much. It is why it is free so it is always a fine line between too much and how much value you receive. Review collected by and hosted on G2.com.

Recommendations to others considering Spiceworks Cloud Help Desk:

Help Desk is one of many different offerings so make sure you get what you need and be aware whitelabel option is not possible (as far as I can tell) anymore or really the focus. Review collected by and hosted on G2.com.

What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?

Proactive alerts about issues and problems, easy documentation of changes that occur, and access to details that you would not have about a system and what has changed. Review collected by and hosted on G2.com.

Steven W.

Desktop Support Specialist

Mid-Market (51-1000 emp.)

11/10/2018

"Decent Program"

3.5/5

What do you like best about Spiceworks Cloud Help Desk?

I enjoyed the ease of use with the program Review collected by and hosted on G2.com.

What do you dislike about Spiceworks Cloud Help Desk?

I disliked that when a user wanted to update the ticket by email they couldn't. Review collected by and hosted on G2.com.

Andrew S.

Senior System Administrator

Publishing

Small-Business (50 or fewer emp.)

4/18/2018

"Spiceworks Helpdesk is great for small businesses"

4.5/5

What do you like best about Spiceworks Cloud Help Desk?

Super easy and fast setup and easy for users to submit help tickets. Review collected by and hosted on G2.com.

What do you dislike about Spiceworks Cloud Help Desk?

Customizing the help ticket form can be a little difficult for non-web programmers. Review collected by and hosted on G2.com.

Recommendations to others considering Spiceworks Cloud Help Desk:

A great simple product you can use for internal trouble ticket management or you can post the help desk ticket submission page to your public website and help outside customers with it as well. It is customizable but you need to know a little bit of coding to make changes to the default ticket. support for the product by the company is pretty thin but they do offer a support forum where other users can help you and its pretty active. Review collected by and hosted on G2.com.

What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?

Trouble ticket management is solved by spiceworks helpdesk and also going back and finding your solution to previous instance of a repeat problem is much easier now. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

1/30/2018

"Spiceworks is compatible for our students and staff to navigate through."

4/5

What do you like best about Spiceworks Cloud Help Desk?

Being able to choose from several different labels for creating tickets to make it specific and easy for staff/students to read. Searching for tickets by ticket # makes it easy. Being able to search in search bar for the ticket number makes it easy to find the tickets, especially if they're from a date from a while back. Review collected by and hosted on G2.com.

What do you dislike about Spiceworks Cloud Help Desk?

Getting emails regarding new, updated, and closed tickets. Other than that, it is a good system. Review collected by and hosted on G2.com.

Recommendations to others considering Spiceworks Cloud Help Desk:

Ask detailed questions before purchasing. Review collected by and hosted on G2.com.

What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?

Related computer or printer problems to help students and staff provide best care for patients and creating usernames and accounts for new staff. We assign our notes to the appropriate staff member to handle the issue. That staff member will then comment on the ticket to communicate to other staff members if he resolved the issue or needed to recruit another staff member to complete the job. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

8/4/2018

"Great Free Software for Tracking Tickets or Jobs"

4.5/5

What do you like best about Spiceworks Cloud Help Desk?

I like the fact that it is free and you are able to maintain and control what you need to see. I also like the reporting aspect of the software. Review collected by and hosted on G2.com.

What do you dislike about Spiceworks Cloud Help Desk?

Its kinda a resource hog and the customization isn't fully. Their are some things i would like to change like the ticket form and how its laid out but i can not. Review collected by and hosted on G2.com.

Recommendations to others considering Spiceworks Cloud Help Desk:

Make sure the server you put it on is either dedicated or is one that uses low resources. Review collected by and hosted on G2.com.

What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?

Tracking of tickets is the main reason we got this software and started using it. The biggest thing now is time tracking of how much time we spend on certain issues. Review collected by and hosted on G2.com.