--- title: 'VoIP: Business Phone System Reviews' meta_title: 'VoIP: Business Phone System Reviews 2026: Details, Pricing, & Features | G2' meta_description: 'Filter reviews by the users'' company size, role or industry to find out how VoIP: Business Phone System works for a business like yours.' date_modified: '2026-07-14' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # VoIP: Business Phone System Reviews **Vendor:** SpectrumVoIP **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) ## About VoIP: Business Phone System SpectrumVoIP provides a cloud-hosted VoIP phone system designed for businesses that need a full-featured, reliable communication platform without managing on-premise hardware. Every plan includes more than 100 standard features: unlimited local and long-distance calling, unlimited auto attendants and call queues, call recording, ring groups, skills-based routing, hot desking, voicemail to email, real-time queue statistics, presence monitoring, and CRM integration with click-to-call and call popping. There are no feature tiers. Everything is included at a flat monthly rate per user. Users can make and receive calls from a desk phone, the StratusHUB desktop softphone application, or the mobile app for iOS and Android. The system is managed through a web-based admin portal that handles call routing, user setup, reporting, and scheduling without requiring technical expertise. Every customer is assigned a dedicated installer and project manager. Onboarding includes number porting, hardware setup, call flow configuration, and unlimited training. Ongoing support is handled by a U.S.-based team. SpectrumVoIP serves businesses ranging from single-location offices to multi-site enterprises across industries including healthcare, legal, automotive, hospitality, and professional services. Available add-ons include an AI Receptionist for 24/7 automated call handling, AI-powered call transcription and sentiment analysis, SMS business texting, cloud fax, fire alarm and emergency lines, and business cellular service. All services are available through a single provider and a single monthly invoice. - [View VoIP: Business Phone System pricing details and edition comparison](https://www.g2.com/products/spectrumvoip-voip-business-phone-system/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-10+18%3A33%3A56+-0500&secure%5Bsession_id%5D=66940c78-d943-44e9-837a-eb9a893bd39e&secure%5Btoken%5D=fff0e0c0df3d29371c05a0db7db31084569ba23c0f1c5ce2eb39d7f13059057a&format=llm_user) ## VoIP: Business Phone System Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top VoIP: Business Phone System Alternatives - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,666 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,037 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,578 reviews)