Sparrow Reviews & Product Details

I find Sparrow very easy to use and user-friendly. The support team was proactive, as someone reached out to me to see how things were going and responded quickly to my questions. When I needed to extend my leave, Sparrow made it easy by taking care of everything for me; I just had to email the coordinator, and they handled the rest, including contacting my HR for the leave extension. Review collected by and hosted on G2.com.

nothing, everything was good Review collected by and hosted on G2.com.

I really appreciated that everything was located in one place. I could see my time off, my pay, and it broke it down to types as well, so I could see if I was paying (STD/PTO) or if my employer was covering (PPL). The platform is super user friendly, very easy to navigate around and find what you are looking for. I appreciated that I could access it both on my work and personal computer / phone, so I always had access to it whenever I needed it. It was easy to implement into my routine and wasn't had to learn at all.

Customer support was great, very responsive and timely to my questions or concerns. Review collected by and hosted on G2.com.

The mode of communication is strictly email with your team. This was fine while I was at work, but after I was on leave, they would communicate through my personal email, and those communications would sometimes get lost due to how busy my personal email is. I think it would have been really cool if there was a text message system or an app with chat available so that it is easier to see / faster response time. Review collected by and hosted on G2.com.

They were incredibly clear, concise, thorough, and responsive whenever I had a question. Review collected by and hosted on G2.com.

The website itself wasn't amazing, but that's fine really. The rep I had was so great, and that's really where I got the most value. Review collected by and hosted on G2.com.

Constant updates from rep and clearDesign in the website. The tracker was really helpful as was the charts showing the pay breakdown Review collected by and hosted on G2.com.

There was a point when I got a correpsondence from the health insurance that was out of sync with the info. IF there is a way to fix that that woould help. For exxample, I had to fill out docs that were for guardian and not for the employer, and as a result my health insurance check was delayed. Small nuance but was confusion. Review collected by and hosted on G2.com.

Having someone to help guide you through the necessary steps and forms needed before going on leave. There were several items I would not have known to do without Sparrow. Review collected by and hosted on G2.com.

Only complaint is that one of my paychecks was incorrect while on maternity leave, as I did not take short-term disability. But I let them know and it was corrected. Review collected by and hosted on G2.com.

I love how Sparrow provides clear instructions on signing up for benefits, which made what could have been a confusing process easy to follow and straightforward. I also appreciate the human touch from the dedicated case handler who was considerate and mindful of our unique situation regarding pregnancy and delivery. Their advocacy throughout the entire process was incredibly valuable. Additionally, I found the initial setup of Sparrow to be fairly easy, enhancing the overall user experience. The thoughtful support and guidance were instrumental, and these aspects collectively make Sparrow a service I am highly likely to recommend to friends and colleagues. Review collected by and hosted on G2.com.

nothing in particular Review collected by and hosted on G2.com.

I really appreciate Sparrow's clear and concise dashboard, which effectively lays out my leave policies and visualizes the total paid amounts and their sources. This feature enables me to track incoming payment streams accurately, ensuring I receive my full paycheck. Additionally, Sparrow's service in communicating with HR on my behalf during my maternity leave has been immensely helpful. They helped me set up the length of my leave, understand where I would get paid from, requested all necessary forms to be completed, and followed up concerning my return to work. It was an overall great experience, and I appreciated the support and efficiency Sparrow provided. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

The portal is very easy to navigate, and it’s simple to edit information. Review collected by and hosted on G2.com.

At times, it was confusing to make sure my emails were going to my assigned rep. Review collected by and hosted on G2.com.

It makes the process of getting ready to leave much easier by guiding you through a few simple steps. Review collected by and hosted on G2.com.

I didn’t experience any downsides when using Sparrow. Review collected by and hosted on G2.com.

Sparrow was extremely thorough in preparing me for my maternity leave. They provided detailed information about everything I would receive and included a visual timeline outlining when to expect each payout. Review collected by and hosted on G2.com.

I have never encountered any problems with Sparrow. Each email response was prompt, and all follow-ups were either completed or initiated as needed. I genuinely look forward to working with Sparrow during these periods of "disability." Review collected by and hosted on G2.com.