SpamTitan Email Security Reviews & Product Details

I love how seamlessly it integrates with Microsoft365. It is also one of the easiest tools I've had to set up, and it is very easy to scale up as an organization grows. I've had to simulate several targeted phishing attacks against my organization and each time, the tool does it job like the Titan it is. Review collected by and hosted on G2.com.

SpamTitan would be a lot more helpful to security teams if it integrated with threat intelligence platforms. If a mail is coming from a malicious source or has a malicious attachment, it would be nice if the SpamTitan dashboard provides threat scores for both sender IP and attached files from platforms like virus total which would reduce the time spent in investigating emails Review collected by and hosted on G2.com.

Not much. The product can't even get basic functionality correct. It's all such a waste of time and money. Review collected by and hosted on G2.com.

Customer service. Employees knowledge of product. Ability for product to work as expected. Missing basic functionality like ability to block spam mail or allow mail that isn't spam. Review collected by and hosted on G2.com.

1st of All, Spam Titan is Users Friendly GUI; secondly, Support Team is very professional and helps you out of the way to resolve the opened Tickets, even sharing screenshots and step-by-step solutions. Review collected by and hosted on G2.com.

The support team works only on European Standard time, So my suggestion is to make your support team available 24/7 So that Users in other Countries can get support immediately after ticket opening. Review collected by and hosted on G2.com.

Easy to use interface and sends emails every day with emails caught in quarantine. Review collected by and hosted on G2.com.

Nothing for now, really it is minor issues which they always solve. Review collected by and hosted on G2.com.

The cost of this solution is great.

2 Factor Authentication helps keep your account safe.

Sandbox protection, which is included and protects against zero-day malware and crypto viruses. Other solutions like Barracuda and Mimecast charge extra (quite a bit extra) for this add-on.

The spam reports are easy to read and releasing email, or allowing a sender is simple. What is missing is the ability for a user to allow or block an entire domain from the report, instead of just one sender. To block/allow the entire domain, the user must login to their spam quarantine and manually create the entry, which can lead to spelling errors.

Outlook plugin is very useful. Too bad there isn't a mobile app available. Review collected by and hosted on G2.com.

Not MSP friendly. Alias email addresses are controlled at the root level, not for each customer separately.

Out of the box, this doesn't stop much spam and has too many false positives. The bayesian filter needs to learn what is and what is not spam, but the filter cannot learn something is spam unless a user tags it as spam. This can either be done by looking at history in the quarantine filter, which only the admin has access to, or by using the Outlook plugin.

At the time of this review, the Outlook plugin does not support special characters in a user's password. Therefore, the password must only contain a-zA-Z0-9, which is not very secure. At least 2 factor authentication is supported, but unfortunately, it cannot be required.

A user will receive only 1 spam report per day automatically. They can request a new report either by using the Outlook plugin, or by clicking a link on the previous spam report. Of course, this means instead of getting a bunch of spam, the user has to hold on to at least 1 piece of spam just to get another report for the day. This was one thing we are missing from our previous antispam provider. They allowed you to set what intervals you wanted the report to arrive, which we had set 3 times per day. The user had less to think about.

Support is lacking. Some days they are quick to respond, other days, not so much. Phone support is also on and off. Some days they answer the phone, other days, voicemail. Don't expect a response from voicemail. I have never received a call back. Review collected by and hosted on G2.com.

Simple Solution, not complicated, simple GUI and easy guide. Review collected by and hosted on G2.com.

The reluctance of the deployment team in understanding the customer environment and their lack of collaboration in order to overcome project challenges

The support tickets are dismissed and can stay upon to days and weeks in progress. The support engineer asks for support port for 3 times without using it

Very high positive rate, either for Platform problem or the lack of competence of the installing engineer Review collected by and hosted on G2.com.

I appreciate being able to choose how often to get a digest but also to be able to view my current inbox that is being held at any point in time. I also like that there is an outlook add-on that can release a digest at the click of a button. Review collected by and hosted on G2.com.

I don't like that anyone who uses AmazonSES as their email sending system gets caught in the spamtitan net. One of our emails that we want to get through cannot be whitelisted as it would open up all other potential spam emails that come from mass-emailers using Amazon. Phishing is still a big problem, but that's not Spam Titan's fault. Review collected by and hosted on G2.com.

The solution is very stable and not too much false positive, and when there is some false positive, easy to release the e-mails with the tools. Support when needed very fast. The tools are easy to use. It is very easy and very fast to implement. Review collected by and hosted on G2.com.

Not too much downside other than the false positive that happens once in a while Review collected by and hosted on G2.com.

Deployment and provisioning were so easy. In a matter of hours, I had my new email security in place. The administration is so intuitive and really easy to use compared to others Review collected by and hosted on G2.com.

we have used Spam Titan for five months now, and probably the only thing I dislike is there is no Tech Support in Spanish, and not everyone in My IT Team is fluent in English, so not all of them can call tech support, although we have only called support once in these five months, and received a great and fast service Review collected by and hosted on G2.com.

Filters out 90% of spam ; only quarantines (false positives) maybe 0.5%

I come from a long history with Postini, SpamHero, and Edgewave. SpamTitan on average is about equal to accuracy of filtering. SpamHero was almost perfect.

Tech support is responsive but requests for basic & ergonomic features remains untouched that i can tell. Review collected by and hosted on G2.com.

1. Can't view quarantined messages from daily email summary; there's no link to your (web) dashboard in the daily email.

2. As a reseller, each of our clients must be manually set up to be their own admin to manage their accounts

3. It's good at filtering blacklisted IP mailservers (RBL), but lets obvious phishing/spam thru. (We had also tested SpamHero which was excellent for precise filtering, but expensive and did not allow reseller features- it was all "one account" for several hundred clients)

4. SpamTitan doesn't handle large numbers of aliases (forwarders) well at all. ST support folks must enter my/my client alias list MANUALLY, if there's more than a few, there are bugs in ST. Our office email address has several hundred due to various feeder/branch businesses, and we get 2-3 dozen quarantine reports emailed daily when there should only be ONE.

5. Like the other vendors, ST has a spambank@ email address to forward to for spam messages that got thru (were not filtered). Edgewave had an automated mechanism that reported back (daily for the reports that day) that listed the messages reported that should have been quarantined and the action taken by EW (usually ADDED PATTERN to database library). This was helpful in that if other response codes were listed, it could help us debug mailserver situations. ST does not have a SpamReport like this

6. The userability of the admin interface could be improved: there are no bulk tools to change Quarantine levels of multiple accounts; the checking of the list of quarantined messages is awkward (too many clicks needed; checkboxes are left checked during exploration of multiple messages). Message activity log database "reporting" search fields are funky. Review collected by and hosted on G2.com.