Sovos Reviews (92)

View 1 Video Reviews
Reviews

Sovos Reviews (92)

View 1 Video Reviews
4.2
92 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its excellent customer support and seamless integration with systems like SAP, which significantly streamlines tax compliance processes. Many appreciate how it reduces the time spent on tax filing, allowing teams to focus on more strategic tasks. However, some users note that the user interface can be complex, particularly during troubleshooting.

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
PM
Parita M.
SENIOR MANAGER & CEO
Accounting
Mid-Market (51-1000 emp.)
"Great provider of tax compliance software. It offers best solutions to business needs and queries."
4.5/5
What do you like best about Sovos?

User friendly Interface with quick access options. Review collected by and hosted on G2.com.

What do you dislike about Sovos?

Bit complicated and tricky to understand. Review collected by and hosted on G2.com.

KO
Kim O.
Enterprise (> 1000 emp.)
"Financial Analyst"
4/5
What do you like best about Sovos?

How the Calendar keeps you on track throughout the year and the state updates Review collected by and hosted on G2.com.

What do you dislike about Sovos?

I'm very new to the software so I don't have much of an opinion yet. Review collected by and hosted on G2.com.

Response from Michelle Yancy of Sovos

Kim - Thank you for your feedback. It is nice to hear that you are seeing benefits from using the Calendar.

RS
Ron S.
Mid-Market (51-1000 emp.)
"Sovos Review"
5/5
What do you like best about Sovos?

Simplicity of use. Sovos also keeps up-to-date with legal requirements so I don't have to. The Customer Support has been excellent with continued contact. Sovos is proactive and reaches out to us ahead of time when changes are coming. Review collected by and hosted on G2.com.

What do you dislike about Sovos?

Implementation was a bit of a challenge as we were moving from a long-time use vendor so lots of new technology to learn. Review collected by and hosted on G2.com.

Rebecca B.
RB
Rebecca B.
Office Manager / MCA
Mid-Market (51-1000 emp.)
"TIR Sovos had been a good and evolving product."
4.5/5
What do you like best about Sovos?

The ability to see all 1099s in one place and the ease of revising the returns. Review collected by and hosted on G2.com.

What do you dislike about Sovos?

At times it's hard to get support on the phone Review collected by and hosted on G2.com.

CB
Connor B.
Small-Business (50 or fewer emp.)
"Worst NetSuite Implementation Process"
0.5/5
What do you like best about Sovos?

Works OK once setup and their setup process did catch some errors in our tax reporting in one state. It also shows line item tax compared to the native NetSuite taxes. Review collected by and hosted on G2.com.

What do you dislike about Sovos?

We have been in the implementation process since July 22 with a projected go live date of October 22. It is now almost April 23 and not completed. We installed the software into our NetSuite production account in December and are still spending hours manually doing taxes internally even though we pay for their services to file on our behalf. This has been nothing but a headache. Good luck if you have any customization or scripts in your current environment. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Sovos has been a great business partner"
4.5/5
What do you like best about Sovos?

The ease of use of the TaxPort and LTtax systems. Also, the customer support that we receive has been excellent. Review collected by and hosted on G2.com.

What do you dislike about Sovos?

Sovos needs to be more proactive in communicating outages/problems that the system's are experiencing. Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Enterprise (> 1000 emp.)
"Excellent product for unclaimed property management and outstanding customer service"
5/5
What do you like best about Sovos?

Intuitive cloud based solution that has outstanding customer support Review collected by and hosted on G2.com.

What do you dislike about Sovos?

I wish the Sovos UCP solution also supported Canadian province rules. Review collected by and hosted on G2.com.

Ethan C.
EC
Ethan C.
Accounts Receivable Clerk
Enterprise (> 1000 emp.)
"Sovos Integrations are Simple to Use"
4.5/5
What do you like best about Sovos?

The most helpful thing is the simplicity and the ease of access. Sovos is easy to use because of the simple navigation and UI. The upsides to using Sovos are convenience and having a neat way to integrate important documents into your accounting system. Review collected by and hosted on G2.com.

What do you dislike about Sovos?

I primarily use Sovos for Resale Certificates. The only problems I encounter when adding an account to Sovos are if I make a mistake when entering the state, I have to change the expiration date to get it to wipe that entry. If I want to add multiple new accounts at the same time, I have to open a new tab to accomplish it; the website does not allow me to back out and start from scratch quickly. Review collected by and hosted on G2.com.

Silvana G.
SG
Silvana G.
Assistant Controller
Small-Business (50 or fewer emp.)
"Best financial reporting"
5/5
What do you like best about Sovos?

I started working on Sovos this past February. It was my first time trying this software, and I was impressed with how many ways there are to load the information.

The best part is that you can work your financials in an excel workbook and import them in Sovos within seconds. You can also import PDFs. You can copy the previous statement or create a new one. It's just so easy and flexible. Review collected by and hosted on G2.com.

What do you dislike about Sovos?

So far, I can't say anything wrong about the software. The customer service has also been great. Every time I had an issue, I would get help within 1 hour from them. This makes it a great platform and a great company. Review collected by and hosted on G2.com.

Response from Rachel Hoffman of Sovos

Hi Silvana, thank you for taking the time to leave such a thoughtful review! I am happy to hear that you've had a great experience with our customer service team, and that you appreciate the many ways you can load data.

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Small-Business (50 or fewer emp.)
"Pros and Cons working with SOVOS"
3/5
What do you like best about Sovos?

Sovos currently files all of our state returns each month/quarter. They are done timely and my rep is very responsive and easy to work with. Regarding their technical help, at least one tech is excellent to work with and will solve most issues, if I can connect with him. Review collected by and hosted on G2.com.

What do you dislike about Sovos?

The initial set up was very costly, with our company being charged every time we called for assistance or were ready to set up new state jurisdiction. This was above and beyond the initial fee. Also, we use Net Suite and the two systems (Sovos GTD and NetSuite) are not working well together in identifying those clients that are tax exempt and have exemption certificates loaded, requiring us to manually override any transactions to suppress sales tax. There is also an issue with SOVOs over riding the tax calculation made by our retail web site, changing the Cash Receipt with it is imported into NS, causing it to not match the initial sale $'s on our website. The difference is usually pennies, but it does cause reconciliation problems Review collected by and hosted on G2.com.