Sovos Reviews & Product Details

Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Tax Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes 16 billion+ transactions per year, helping companies scale their compliance strategy in almost 200 countries. More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. For more information about Sovi AI and Sovos solutions, visit sovos.com

Product Website

Seller

Sovos

Discussions

Sovos Community

Languages Supported

English, French, Italian, Dutch, Portuguese, Spanish, Turkish

Overview by

Sydney Hitchcock

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

Sovos Integrations

(3)

Verified by Sovos

Sovos Media

Sovos Demo - IDC MarketScape: Worldwide SaaS and Cloud Value-Added Tax Software 2021 Vendor Assessment

The IDC MarketScape highlighted Sovos’ use of automation and advanced technology to provide continuous and real-time e-invoicing compliance. According to the report, “multiple customer references cited Sovos’ capability with e-invoicing as one of the major benefits of choosing their solution.”

Sovos CertManager makes sure you are audit-ready with immediate access to certificates that are valid and current.

Sales and Use Tax, GST, VAT determination

Give your tax team the visibility & control needed on every purchase

Sovos Demo - Sovos Sales and Use Tax Filing

With automated filing, you’ll reduce the risk of audits and eliminate time-consuming compliance work for your team.

Sovos Demo - 2020 SIIA CODiE Award Winner: Sovos Sales & Use Tax Filing

As part of the first global solution for modern tax, Sovos Sales & Use Tax Filing relieves the burden of new and varying sales tax nexus rules by automating filing obligations on behalf of retailers and direct-to-consumer (DtC) manufacturers.

Official Downloads

(5)

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TIR - Enterprise Brochure (1099)

Sovos Global Tax Determination - datasheet

Sovos Sales & Use Tax Filing - datasheet

G2 reviews are authentic and verified.

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Verified User in Machinery

Mid-Market (51-1000 emp.)

6/16/2022

"Must have compliance software"

4.5/5

What do you like best about Sovos?

I like the straightforward approach to setting up our customer's state tax exemptions for Resale and Manufacturing. Review collected by and hosted on G2.com.

What do you dislike about Sovos?

I dislike when there is a customer with multiple state exemptions, you have to add them one at a time. Review collected by and hosted on G2.com.

Response from Rachel Hoffman of Sovos

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Thank you for sharing your experience. This type of feedback is helpful to hear from customers, and helps us continue to improve our products. We look forward to continuing to serve your team!

Rachel

Verified User in Wholesale

Mid-Market (51-1000 emp.)

6/21/2022

"Mostly good some trouble with over payments or estimates"

3.5/5

What do you like best about Sovos?

Online access allows flexibility of timing for my convenience. The various reports to support the tax returns are helpful (File Analysis Report and Tax Filing Report). The online message exchange also resulted in very quick responses to questions and requests for clarifications. Review collected by and hosted on G2.com.

What do you dislike about Sovos?

Experience is mostly excellent and helpful in routine and in troubleshooting. One downside is resolving overestimated payments and adding new states resulting in overpayments or underpayments. The negative aspects of wrong payments is then confirming the application of overpayments to future month filings or incurring penalties for miscalculated liabilities that result in penalties that Sovos do not help to pay though it seems we pay for the services to avoid penalties. The other bad experience that was eventually resolved was a technical issue where the data file we submitted at month-end was resulting in duplicate data causing a much higher liability than the actual data supported. That took several months to resolve and may not have been Sovos's fault but I remember the Technology group expressing some frustration in getting the issue resolved (I am not part of the IT team). Adding Illinois as a new State to pay taxes to even though another Headwater entity pays tax there has been complicated. We pay quarterly and the first payment we made missed one of the accrued months, then when the missing accrued month was paid in the very next quarter the payment was duplicated so now we have a prepayment for the next quarter to be tracked and properly applied. Review collected by and hosted on G2.com.

Recommendations to others considering Sovos:

Be sure your IT team has good communication channel with Sovos IT team to address technical issues for file communications and proper access levels across various support personnel in your company that may need limited access. Review collected by and hosted on G2.com.

What problems is Sovos solving and how is that benefiting you?

Sovos does provide a way to add new territories to file taxes in if we choose to add new territories in new states. Sovos does provide a good communication channel to address questions before returns are filed. There are several reports generated monthly that provide opportunities to review data and raise possible questions before the filing is due. There is a redundancy of personnel at Sovos n case the account manager will be out of the office during any month while the filing process is occurring. Review collected by and hosted on G2.com.

Verified User in Furniture

Mid-Market (51-1000 emp.)

2/22/2022

"Newly Implemented with Sovos - Heavy usage of GTD and Cert Manager"

4/5

What do you like best about Sovos?

I like the connectivity between GTD and Cert Manager which is why we choose SOVOS to handle our tax needs. We work with a large amount of exemption certificates that the credit department was manually dealing with until we started using SOVOS. Review collected by and hosted on G2.com.

What do you dislike about Sovos?

It seems like the Cert Manager platform is still evolving to meet customer requirements. The email system could be better. If you could directly connect via API to email links to your customer list, the tool would be a lot more efficient for our credit department. Right now, uploading certs can be a very manual process. I'd like to see this improved in the future.

I also wish I had more control over the users. Anytime I need to add or make changes I have to open a case, even as the administrator on the account. Review collected by and hosted on G2.com.

Recommendations to others considering Sovos:

Sovos is a big company, so unless you are paying extra for a support plan after implementation, know that you will be dumped into a case management file if you have issues. They have also made API changes without alerting us that we had to troubleshoot ourselves. The solution is good, but their customer communication on technical changes could improve vastly. Review collected by and hosted on G2.com.

What problems is Sovos solving and how is that benefiting you?

We are solving a few problems. 1) GTD allows us to be hands-off with tax tables, 2) Cert Manager is keeping us more organized and prepared for an audit should one happen, 3) we are using SOVOS to file all our returns so our AR team no longer needs too. Review collected by and hosted on G2.com.

Response from Lisa Holmquest of Sovos

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Your feedback on GTD and CertManager is greatly appreciated. We are glad to hear that GTD allows you to focus on your organization’s success instead of manually processing exemption certificates, and that CertManager has eased your worries of audits.

It is true that we are constantly investing in and working on new ways to enhance our products and solutions to bring the highest possible value to our customers. Customer requests and suggestions are especially helpful in prioritizing enhancements. I have shared your recommendations with the team and in addition, I would welcome the opportunity to discuss these improvements and any other suggestions you may have. Please reach out to me directly at lisa.holmquest@sovos.com and we can find a convenient time to discuss.

Thanks for sharing your feedback,

Lisa Holmquest

VP, Customer and User Experience

Paul N.

Enterprise Transition Manager

Enterprise (> 1000 emp.)

6/23/2022

"Sales Tax transformation with Sovos"

4.5/5

What do you like best about Sovos?

Works seamlessly with SAP ECC 6 and SAP Commerce Cloud, tracks all transactions from all systems and makes tax filing a dream. Changed a 2-3 week process to a 1 day filing process. Great result for our team and organization Review collected by and hosted on G2.com.

What do you dislike about Sovos?

No major challenges, The configuration took a bit of getting g used to but works well. The accuracy depends on how detailed you integrate address data, so working to continually improve this to have as close to 100% accuracy in US sales tax rates as possible. Review collected by and hosted on G2.com.

Recommendations to others considering Sovos:

Sovos have been a great partner and provide a top tier, cost effective solution. I would recommend. Review collected by and hosted on G2.com.

What problems is Sovos solving and how is that benefiting you?

Automation and tax compliance, now we can confidently support our Customers and file tax returns at the click of a button. This gives us a great foundation as we grow and look to improve customer experience. Review collected by and hosted on G2.com.

Jasmine L.

Staff Accountant

Mid-Market (51-1000 emp.)

6/16/2022

"SOVOS-Complicated Tasks Made Easy"

5/5

What do you like best about Sovos?

SOVOS allows me to be 100% confident in our reporting for Sales and Use Tax. The website is easy to navigate and the files are easy to download. SOVOS is customer-focused. Review collected by and hosted on G2.com.

What do you dislike about Sovos?

There is nothing at this time that I could say does not work for me and our company when speaking about SOVOS. We have used the product for many years, and it has always been reliable. Review collected by and hosted on G2.com.

Recommendations to others considering Sovos:

I would recommend using SOVOS. Review collected by and hosted on G2.com.

What problems is Sovos solving and how is that benefiting you?

We are registered in every state and even internationally. SOVOS allows me to be confident that the tax rates that we are charging our Fortune 500 companies are accurate and always updated. Review collected by and hosted on G2.com.

Response from Rachel Hoffman of Sovos

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Hi Jasmine,

Thanks for taking the time to share your experience with our SUT products. It's great to hear that we've helped ease your compliance burden. Consider sharing your experience with others by joining our Customer Reference Program: https://sovos.com/customer-reference-program/

Rachel

scott c.

tax analyst

Enterprise (> 1000 emp.)

11/15/2022

"SOVOS/Taxware"

5/5

What do you like best about Sovos?

Have used Taxware since 2004. Now also using GTD Review collected by and hosted on G2.com.

What do you dislike about Sovos?

Sometimes customer service is hard to get glad we have direct contacts also Review collected by and hosted on G2.com.

Elizabeth M.

Order Management

Mid-Market (51-1000 emp.)

6/16/2022

"There is a slight learning curve but once you know what you need to do its pretty simple."

4/5

What do you like best about Sovos?

The color scheme is easy to look at and it is pretty easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Sovos?

I do wish the pages were a little more user-friendly.

I find that there are a lot of "things" on the page that you may not be using and can be confusing.

I do also wish there was a more explanation of what is what Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/9/2020

"Experience with Sovos"

4.5/5

What do you like best about Sovos?

The customer support is always there to help. Any issues they definitely help at the earliest. If there is no immediate solution they help to find a way to work around the issue and get the job done. Review collected by and hosted on G2.com.

What do you dislike about Sovos?

System lags or hangs some times during times of peak sales tax filing. Which is annoying if you are testing something or setting up exempt customers.

So need to logout and login again and again. Review collected by and hosted on G2.com.

Recommendations to others considering Sovos:

Definitely good customer support. Good product to use for Sales tax compliance. Review collected by and hosted on G2.com.

What problems is Sovos solving and how is that benefiting you?

Sales tax filing issues and third party vendor data which could be transferred into SOVOS.

Reports are helpful to prepare the sales tax returns for US and international returns Review collected by and hosted on G2.com.

Response from Ben Sipe of Sovos

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Our support group is dedicated to providing a positive and seamless experience for our customers. We thank you for taking the time to recognize your successful interactions with our team. We would be interested in learning more about the latency issues you are experiencing. You can contact me directly at ben.sipe@sovos.com. I look forward to working with you directly to solve and correct any issues you may have.

Ben Sipe

Director of Client Support, North America

thillipan k.

SAP functional Analyst

Small-Business (50 or fewer emp.)

11/11/2022

"Good on preparing the tax report and addressing the issues but it is going very tricky on outage"

3.5/5

What do you like best about Sovos?

ticketing system and tax certification portal Review collected by and hosted on G2.com.

What do you dislike about Sovos?

Response time and process which makes you feel not submitting a ticket Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

6/16/2022

"Great, time-saving service!"

4/5

What do you like best about Sovos?

Assistance with monthly filing, data troubleshooting, and notice responses! Review collected by and hosted on G2.com.

What do you dislike about Sovos?

Would be great if notice team were a bit quicker to resolve or respond to comments, as they tend to be time sensitive. Review collected by and hosted on G2.com.

What problems is Sovos solving and how is that benefiting you?

They are helping us with all our state sales tax filings across our three companies! It would be extremely labor-intensive to handle these in-house, as we have a filing requirement in almost all 50 states across the three companies, so that would be up to 150 returns each month! Sovos has helped streamline that process and keep the internal work to a minimum. Review collected by and hosted on G2.com.

Response from Rachel Hoffman of Sovos

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Thanks for sharing your experience using Sovos, it's great to hear that we help save your organization time. This type of feedback is helpful to hear from customers and helps us continue to improve our products. Consider sharing your experience with others by joining our Customer Reference Program: https://sovos.com/customer-reference-program/

Rachel