--- title: Sovos Reviews meta_title: 'Sovos Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 92 reviews by the users' company size, role or industry to find out how Sovos works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 92 scale: '5' date_modified: '2026-07-09' parent_category: name: Tax Software url: https://www.g2.com/categories/tax-software --- # Sovos Reviews **Vendor:** Sovos **Category:** [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance) **Average Rating:** 4.2/5.0 **Total Reviews:** 92 ## About Sovos Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Tax Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes 16 billion+ transactions per year, helping companies scale their compliance strategy in almost 200 countries. More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. For more information about Sovi AI and Sovos solutions, visit sovos.com ## Sovos Pros & Cons **What users like:** - Users value the **quick response from Sovos Support** , enhancing their experience and easing complex tax processes. (4 reviews) - Users value the **excellent customer service** from Sovos, noting their responsiveness and helpfulness in resolving issues promptly. (2 reviews) - Users value the **automation of the 1099 process** , enjoying streamlined efficiency from start to finish with Sovos. (1 reviews) - Users appreciate the **effective communication and support** from Sovos, enhancing their overall experience with the software. (1 reviews) - Users value the **simplified tax compliance solutions** provided by Sovos, enhancing efficiency and organization. (1 reviews) - Customization (1 reviews) - Users find Sovos **easy to learn** , benefiting from quick support and helpful tutorials for submitting reports. (1 reviews) - Users find Sovos' platform to have **ease of use** , benefiting from quick support and helpful tutorials. (1 reviews) - Easy Access (1 reviews) - Users value the **seamless integrations** of Sovos, enhancing transaction efficiency and streamlining compliance processes. (1 reviews) **What users dislike:** - Users find that Sovos requires **user interface improvements** , as it can be complex and less intuitive for occasional use. (3 reviews) - Users find the **complex interface** of Sovos challenging, especially for infrequent users needing guidance and clarity. (2 reviews) - Users feel the **user interface is complex** , making the software less user-friendly for occasional use. (2 reviews) - Users are frustrated with the **separate login requirement** for the compliance portal, desiring a more integrated experience. (1 reviews) - Users find **complex customization** overwhelming, often causing mismatches and hindering updates and usability. (1 reviews) - Users find the **user interface complex** , especially during troubleshooting and when accessing reporting options. (1 reviews) - Expensive (1 reviews) - Learning Curve (1 reviews) - Linking Issues (1 reviews) - Missing Features (1 reviews) ## Sovos Reviews ### 1. SOVOS Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Sovos?** Once the platform is in place it is relatively low maintenance. **What do you dislike about Sovos?** The commitment process for tax calculations can be laborious and taxing when there are information gaps **What problems is Sovos solving and how is that benefiting you?** It is benefiting us by having a platform that runs all of the background determinations. ### 2. The Overall Service of SOVOS is not good **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Sovos?** 1. The GTD calculation is accurate and respond is fast 2. Some features are useful **What do you dislike about Sovos?** 1. There are a lot of System Defect 2. Filing process has a lot of human error 3. Integration project does not meet the SOW **What problems is Sovos solving and how is that benefiting you?** Not know ### 3. SOVOS for sales tax filing and resale certificates **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Sovos?** Our account manager is very helpful and gets issues resolved quickly **What do you dislike about Sovos?** Case system to get service and solutions **Recommendations to others considering Sovos:** The case system for asking questions and getting issues resolved is clunky **What problems is Sovos solving and how is that benefiting you?** Filing state sales tax returns ### 4. Robust Tax Calculation Engine **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua K. | Senior Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Sovos?** * Allows tax calculations in many jurisdictions * Easy to Integrate API * User-Friendly Front End Tool for Configurations and Changes * Allows customization for bespoke tax calculation interpretations * Simple to onboard new Tax Jurisdictions **What do you dislike about Sovos?** * The reporting tool is a work in progress and sometimes you cannot get the information you need easily **What problems is Sovos solving and how is that benefiting you?** * Had an antiquated tax engine - actually 2 to allow for taxation in all our jurisdictions. SOVOS GTD allowed for the consolidation of tax engines into one. * Move reliance on the management of tax configurations from IT to the business users * More easily adapt to changing tax rules (i.e. Brexit, 2020 EU VAT changes) ### 5. Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Sovos?** Easy to use, rapid response, good reporting **What do you dislike about Sovos?** solving inquiries, reporting tax variances **What problems is Sovos solving and how is that benefiting you?** Tax districts, regulations, rates ### 6. Used it to get insights for global invoicing system **Rating:** 3.5/5.0 stars **Reviewed by:** Neha K. | Principal Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Sovos?** Details of taxes provided helped understand tax regimes **What do you dislike about Sovos?** None as such. Had all the information required **What problems is Sovos solving and how is that benefiting you?** Understandingvtax regime in various regions helped in gaining insight of how the invoice format should be when dealing globally ### 7. Overall positive experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Sovos?** Support has been extremely helpful. Resources on tax laws and technical questions have been well addressed. **What do you dislike about Sovos?** Had a lot of system issues at the beginning and it took extremely long to get everything resolved and working smoothly. **What problems is Sovos solving and how is that benefiting you?** Sales tax compliance ### 8. SOVOS is the number 1 company in the sales/use tax arena **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2022 **What do you like best about Sovos?** Timeliness of updates and the support provided by SOVOS **What do you dislike about Sovos?** I like all aspects of SOVOS along with the support **Recommendations to others considering Sovos:** The best in the market **What problems is Sovos solving and how is that benefiting you?** SOVOS always assist with the sale/s & use taxes ### 9. Long Time Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Betsy C. | Global Corporate Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2021 **What do you like best about Sovos?** STS and outsourcing the sales tax returns. I don't have a tax department, and we file returns in almost every state. If I receive a notice from a state regarding an error or payment deficiency, I send it to Sovos, and they do the research and correct the problem. I have a good working relationship with my sales tax preparer. In addition to the time savings, outsourcing the returns is less expensive than adding a full-time employee. I have been using this service since 2009 and over the years have had several sales tax audits. To date, I have not had an audit with any material findings. **What do you dislike about Sovos?** Occasional quirky system issues. For example, last month I could not run a transaction detail report. I will say that Tech Support has always been quick to solve any issues that I may encounter. **What problems is Sovos solving and how is that benefiting you?** We are in the process of moving from on-premise to the cloud. At the same time, we are installing an Oracle patch to replace the system transaction ID number with a customer invoice number on the monthly transaction report. Currently, I run the transaction detail and then send it to my IT department. IT then has to run an SQL query to match the system ID number to an invoice number. I need to know the invoice number in the event something needs to be investigated down the road. **Official Response from Megan Mahoney:** > Thank you, Betsy! We’re so glad to hear that you’ve had a positive experience with trusting Sovos to prepare and file your returns. We are very proud of how hard our Compliance Services team works to ensure your filings are completed accurately and on time, as well as assisting with your notices from state agencies. We appreciate your partnership and look forward to continuing to support your needs in the future. Best, Megan Mahoney Director, SUT Compliance Services megan.mahoney@sovos.com ### 10. An sluggish solution with so-so support compared to Avalara **Rating:** 3.0/5.0 stars **Reviewed by:** Thanh T. N. | Senior Accounting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2019 **What do you like best about Sovos?** The system has at least the following features that I can think of: a. Updated rules, rates, exemptions about tax b. Up-to_date Data for all jurisdictions c. Custom Transaction-Level Reporting d. Data Aggregation and able to sync with Salesforce and NetSuite **What do you dislike about Sovos?** I can't think of anything that I dislike about this company or solution. We went through an ERP migration from GP to NetSuite, and we need to implement a tax solution within a short period. It was an amazing experience with the account management and support team. However, two years later, we end up switching to Avalara. Avalara is more intuitive and easier to use. **Recommendations to others considering Sovos:** After using Sovos for two years, we switched to Avalara as Avalara is easier to use and more robust in functionality. If you use Netsuite, this is a great combo. **What problems is Sovos solving and how is that benefiting you?** The system eliminates the burden associated with tax filing and compliance work. Without a system like Sovos, I can not imagine how any company can keep up with the ever-changing tax landscape. In the US alone, there are thousands of jurisdictions. ### 11. My experience with Sovos was above average **Rating:** 3.5/5.0 stars **Reviewed by:** Chris H. | Senior Business Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2021 **What do you like best about Sovos?** The user portal is handy and makes tracking notices and issues easy to follow and monitor. In addition , the sales tax engine is accurate and fast. **What do you dislike about Sovos?** The downside of Sovos is the upfront configuration and setup. All products need to entered and properly coded in order to configure sales tax correctly. this burden fell on us(the customer) to do all the set up and with over 20,000 products took quite some time to enter. **Recommendations to others considering Sovos:** Make sure to not take any short cuts on the upfront integration. Be as detailed as possible when setting up items. The more detailed you are the more accurate the sales tax determination engine. Also make sure to integrate with both eCommerce site and ERP system. **What problems is Sovos solving and how is that benefiting you?** It is nice to have an all in one source for sales tax computation, filing and notice handling all in one. Previously we had handled some in house and farmed some of this out to 3rd party(CPA's) **Official Response from Megan Mahoney:** > Hi Chris! Your feedback on our customer interface and sales tax engine is greatly appreciated. These are areas where we have invested heavily in terms of technology resources, as well as with our in-house tax and regulatory expertise. We pride ourselves on efficiently delivering accurate information for every transaction, in a simple to use format to meet your needs. Your positive experience is a testament to our investment and provides confidence that we are on the right course. Sales and Use Tax determination and filing have become critical business issues for companies as tax continues to evolve and grow more complex. We are extremely pleased that you have chosen to trust Sovos with this function and we are grateful for your partnership. If you'd like to connect in the future, please feel free to directly contact me at megan.mahoney@Sovos.com. Best, Megan Mahoney Director, Sales and Use Tax Compliance Services ### 12. Streamlined compliance support **Rating:** 4.5/5.0 stars **Reviewed by:** Carly C. | Senior Tax Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Sovos?** Support for complying with all 1099/information returns is in one place. Centralized management system for reporting across a large organization. **What do you dislike about Sovos?** Understanding who has ultimate responsibility for making sure forms get filed can sometimes be confusing, especially in a large organization. **Recommendations to others considering Sovos:** Make a clear actionable plan with one party ultimately responsible. **What problems is Sovos solving and how is that benefiting you?** Up-to-date regulatory compliance with the IRS and all states. ### 13. Sovos is not the partner you are looking for **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2020 **What do you like best about Sovos?** The only thing that I like about Sovos is that they send invoices to the government, if the solution is working. **What do you dislike about Sovos?** Professionalism, communication, speed, compliance, development, project management, etc. Professionalism - deadlines are not kept, nobody takes accountability for problems Communication - emails are not responded to, information communicated is clearly not understood Speed - questions and errors are not addressed in a reasonable time-frame, constant reminders and escalations must occur in order for work to get done Compliance - since go-live we've already been out-of-compliance with the mandates of the government for 2 instance an these issues have still not been corrected Development - the development and coding of Sovos is very sloppy and not what would be expected for the price paid Project Management - updates were not regularly sent, the project manager had no idea what was going on, budget usagage was not accurately communicated, overages were charged without our approval **Recommendations to others considering Sovos:** Find another partner. Sovos does not show any care or regard for us as their customer. This communication is absolutely terrible. Anytime that you want anything fixed or changed then you will receive an SoW that is incredibly overpriced. **What problems is Sovos solving and how is that benefiting you?** Electronic invoicing which are sent to the government and approved via the Cloud. **Official Response from Andrew Elvester:** > At Sovos we hold ourselves accountable and are committed to keeping our promise in every engagement in which we enter. From your feedback, we have fallen short of this standard on multiple fronts. While difficult feedback can be tough to hear, it can also create an opportunity to improve and fix flaws that may exist. We would welcome the opportunity to connect with you to discuss the specific circumstances around your implementation and execution of our solutions. We believe the measure of a company is defined by how they react to these issues when they do. It is our sincerest hope that you will be willing to engage with us and allow us the opportunity to make things right. Please feel free to reach out to me directly. Andrew Elvester Director of Customer Success andrew.elvester@sovos.com ### 14. Great service and Quick turnaround **Rating:** 5.0/5.0 stars **Reviewed by:** Tara I. | A, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2021 **What do you like best about Sovos?** Ability to feel good my returns are done in a timely manner **What do you dislike about Sovos?** 24 hour turn around for my responses - in case I am on vacation **What problems is Sovos solving and how is that benefiting you?** Tax notices handled.. saves me time not having to work on these **Official Response from Megan Mahoney:** > Thank you, Tara! We’re so glad to hear that you’ve had a positive experience with trusting Sovos to prepare and file your returns. Our Compliance Services team works hard to ensure your filings are completed accurately and on time, which allows your team to focus on other important business initiatives. As the Director of Compliance Services, I would love to learn more about your experience as a whole, to ensure we are doing our best to provide a supportive partnership which meets your unique business needs. Please reach out to me directly at megan.mahoney@sovos.com, if you'd like to schedule to time to talk about what could further improve your experience. Thanks again for your feedback! ### 15. Quality Support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Machinery | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2020 **What do you like best about Sovos?** Received high quality support relating to expiring security certificates. They helped us at every step to ensure the new certificates were generated and installed properly. The risk of losing productive connectivity with Sovos Taxcloud had been mitigated. Marvin the engineer we worked with was highly engaged and eager to help us generate the certificates properly and retain connectivity in our development, quality assurance, and production environments. Marvin has always been a pleasure to work with.. **What do you dislike about Sovos?** It would be helpful to receive notices of any disconnections or outages we experience in production. This would eliminate issues we have with miscalculating tax for some invoices. In some cases it was difficult to narrow down the root cause of some connectivity and slow performance issues. Tracing tools and early warning alerts would be great in assisting us with making sure tax calculations are always accurate. **What problems is Sovos solving and how is that benefiting you?** Tax calculations **Official Response from Ben Sipe:** > Our support team is committed to providing an exceptional experience for all of our customers. We appreciate you taking the time to call out your positive interactions with our team in this review. We care deeply about the success of our customers and feedback like yours is what fuels us each day. As we build new products, we are taking a multi-pronged approach to improve our communication process with our customers. We will soon be able to communicate and announce planned maintenance windows in-app. Even more powerful, customers can subscribe to their products and adapters to receive real-time alerts. (https://status.salestax.sovos.com/) Lastly, we always send email communications to announce planned maintenance, and when there is an outage. We are continuously reviewing our systems and protocols for ways to improve your experience and your feedback is greatly appreciated. Ben Sipe Director of Client Support, North America ### 16. Looks like GTD solution is for Sovos to make more money. For us, SUT was much better. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Sovos?** GTD is a cloud solution. No need to update manually every month. Rates are up to date. **What do you dislike about Sovos?** GTD pricing model is more expensive. They charge based on # of calls to Sovos without providing any backup for their claims. **Recommendations to others considering Sovos:** Check from all angle if it can satisfy your needs, by taking time. Don't be hurry. Be careful with their pricing model. They charge based on number of calls to Sovos, without providing any support on # of calls they claim. **What problems is Sovos solving and how is that benefiting you?** Trying to get classify the Customers correctly and decide to bill them or not. With Cloud solution, we don't have to update on premise solution every month. The rates are always up to date. **Official Response from Ben Sipe:** > As you mentioned, the benefit of the cloud solution is that it eliminates manual updates and you can be certain our rates are always current. The cloud is where most software solutions are or are in the process of moving to. It’s the best way to provide customers with a scalable solution flexible enough to meet the changing needs of their businesses. We believe that billing by use is the fairest billing model available as it ensures that customers are only paying for their actual usage. If there is uncertainty as to how our pricing model works, I would be happy to walk you through it as well as provide a transaction log complete with date/time stamps of your company’s use. If you believe that you are being billed inaccurately, I would encourage you to contact me directly so that we can review it. Ben Sipe Director, Client Support ben.sipe@sovos.com ### 17. Useful solution for e-invoice validation and arching **Rating:** 4.5/5.0 stars **Reviewed by:** Matthieu F. | Senior technical consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2021 **What do you like best about Sovos?** Sovos Trustweaver can be very useful to do electronic invoice compliance in many countries **What do you dislike about Sovos?** Technically, the web services could be unified in order to simplify the technical part. **What problems is Sovos solving and how is that benefiting you?** Sovos Trustweaver allows to do electronic invoice compliance and archiving in many countries ### 18. Some issues monthly, but overall adequate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2020 **What do you like best about Sovos?** When working correctly, I have minimal issues and it's quite intuitive **What do you dislike about Sovos?** Case filing system, their employee turnover, redundancy of customer satisfaction emails/questions, **Recommendations to others considering Sovos:** Communication is going to be the biggest obstacle with Sovos. They have the tools, they just need to implement a better/consistent way of communicating. **What problems is Sovos solving and how is that benefiting you?** Filing returns and audit reporting. When able to access and working correctly, it is useful and efficient. **Official Response from Ben Sipe:** > Thanks for your feedback and sharing your experience with Sovos. We are committed to continuously improving our products and transforming communication channels with our customers. To that end, we recently created a page: https://status.salestax.sovos.com/ on Sovos.com dedicated to sharing the status of our sales tax products. As the director of client support, I would appreciate the opportunity to learn more from you in order to ensure we are meeting your needs. Please reach out to me directly and we can find a convenient time to talk. Ben Sipe ben.sipe@sovos.com ### 19. Service/Account Management is splintered **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2020 **What do you like best about Sovos?** Coverage of countries, API was easy to setup **What do you dislike about Sovos?** Split account management for tax and e-invoice **Recommendations to others considering Sovos:** Consider E-Invoice and Tax determination as separate contracts. You won't have a common account manager and it feels like two separate companies when you negotiate terms. **What problems is Sovos solving and how is that benefiting you?** Tax compliance and e-invoicing. Tax determination has been realized. **Official Response from Andrew Elvester:** > We are glad to hear that our solution was easy to integrate and is providing the value you were expecting. It also seems like you’ve experienced a bit of a disconnect with the teams supporting the different tax products. If you are open to a conversation, I’d appreciate the opportunity to schedule a meeting with your Sovos team to discuss how we can provide your teams with a more unified experience. You can reach out to me directly at Andrew.elvester@sovos.com ### 20. Lead developer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Sovos?** Tax calculation with state, City & County **What do you dislike about Sovos?** Multiple GEO CODE in one county. Why do they have more GEO code in one county? **Recommendations to others considering Sovos:** Nice Product **What problems is Sovos solving and how is that benefiting you?** Using for PO Tax and AP invoice tax **Official Response from Tim Roden:** > Thank you for taking the time to comment. We are pleased to see that everything is working well and meeting your expectations. I wanted to answer your question about multiple geocodes in a single county as this question comes up often and can be confusing. State governments empower local municipalities (cities and counties) to impose sales tax. On top of that, governments sometimes create special taxing districts where a sales tax rate may be imposed to fund particular community programs. Counties generally contain multiple cities and towns but cities can also straddle multiple counties (for example, Atlanta resides in both Fulton and DeKalb counties), and taxing districts can be created without any attention to city or county boundaries. Determining the proper state and local sales tax for a given address can only be accomplished through creating an extensive set of geo codes, each unique to a particular combination of state and local sales tax rates. Hope this answers your question. ### 21. Sovos has a quality sales tax platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2020 **What do you like best about Sovos?** Cost effective and good technical support **What do you dislike about Sovos?** Need to provide ability for clients to do uploads more efficiently for new acquisitions **Recommendations to others considering Sovos:** I think Sovos needs to make their product more user friendly **What problems is Sovos solving and how is that benefiting you?** Sales tax on customer sales **Official Response from Lisa Holmquest:** > We’re happy to hear that you’ve had positive experiences with our technical support and we welcome the opportunity to discuss improvements to the product. Our user experience team is focused on creating intuitive experiences that improve the way you work. In recent product roadmap reviews, we’ve shared development milestones and planned enhancements to Sovos Filing. I would love to understand more about how you handle new acquisitions and/or to pair you with a designer to participate in usability testing of some upcoming features. Please reach out to me directly and we can find a convenient time to discuss how you use the product today and what you would like to see improved. Thanks for sharing your feedback! lisa.holmquest@sovos.com ### 22. Easy to install, easy to maintain, and always accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Sovos?** Updates - seamless, cross country accuracy **What do you dislike about Sovos?** After installation, we found that we needed 3rd party software to get right geo code **Recommendations to others considering Sovos:** integration with PitneyBowers **What problems is Sovos solving and how is that benefiting you?** sale tax calculation on POS **Official Response from Ben Sipe:** > Sovos takes great pride in creating a seamless experience for our clients. We are happy to hear that the accuracy of our sales tax solutions and ease of use met your expectations. We would be interested in hearing more regarding your comment on the Pitney Bowes integration. Our SaaS solutions have a built-in integration with Pitney Bowes so there may be an opportunity to enhance your experience even more. If interested, please reach out to me directly at ben.sipe@sovos.com and I’d be happy to discuss further. Ben Sipe Director of Client Support, North America ### 23. User friendly 1099 solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2019 **What do you like best about Sovos?** The user-friendly features of the site are great. The ability to import multiple excel files to Sovos and have their system add up to totals for each TIN. We work in three different accounting systems, so this ability is crucial. **What do you dislike about Sovos?** The TIN matching seems less reliable than I'd prefer. I am registered with the IRS TIN matching program, so log in there is Sovos TIN matching isn't working. It's an extra step that I have to take, which I was looking forward to skipping when this program was first presented to me. **Recommendations to others considering Sovos:** I wish I would've found this program years ago. Having a feature in NetSuite is nice, but this can really work with any system as long as you can pull that data into a spreadsheet. **What problems is Sovos solving and how is that benefiting you?** Every year until 2018, when we signed up with Sovos, has been a nightmare in the way of 1099 processing. 2018 went smoothly. ### 24. Managed Services - highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Alissa F. | Compliance and Internal Controls Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about Sovos?** Using Managed Services to create and submit our files has been well worth the investment. Prior to using this service, our Information Technology team was responsible for much of the file creation, and they dreaded it. Now, the field maps are updated correctly each new tax season, and Sovos helps us work through any data validation issues. Our files are always transmitted on time - we never miss a deadline. **What do you dislike about Sovos?** In the past, some of our processes were not well documented so there was some re-education of Sovos staff. However, in the past few years Sovos has greatly improved their documentation of our process, and this has made all the difference. Managed Services continued to update their documentation as we identify and solve issues. **What problems is Sovos solving and how is that benefiting you?** Reduced FTE costs for Information Technology department, accurate and useful validation reports, email notification reports for eStatements, eStatement access through our Online Banking vendor submitting web calls to Sovos. The process is now very streamlined, well documented, and efficient. We allow the experts to assist with updating the data maps and loading our data - much less hassle for us. ### 25. Intuitive System & Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about Sovos?** We currently use the product Taxport for a variety of year-end tasks. The system is easy to navigate and the instructions are all pretty straight forward. If I have any questions, I log into the client user portal and either submit a case or I call Sovos Support and they are very helpful! **What do you dislike about Sovos?** I honestly have yet to find anything that I dislike. The product we use is very sufficient and the customer service through Sovos is very good. **Recommendations to others considering Sovos:** The customer portal is very intuitive and provides a wide variety of information. The customer service is excellent. I would highly recommend! **What problems is Sovos solving and how is that benefiting you?** Sovos Intelligent Compliance Cloud has just overall made our processes more efficient and have saved a lot of time with the knowledge documents that are available. ### 26. Tax Information Reporting Solution - Taxport **Rating:** 5.0/5.0 stars **Reviewed by:** John W. | Associate Director-Tax, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2019 **What do you like best about Sovos?** The import power and flexibility that the product delivers. **What do you dislike about Sovos?** Post filing import limitations. Would like to be able to import complex corrections into previously transmitted records. **What problems is Sovos solving and how is that benefiting you?** We are managing our large-scale 1099 reporting function with Taxport. The ease of its use, and the power and flexibility of importing and reporting, help us to successfully manage the 1.2M 1099 forms we file each year. ### 27. Constantly improving in visual appeal and ease of use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about Sovos?** All inclusive, there is a significant amount of information available on the cloud. **What do you dislike about Sovos?** Sometimes it a little hard to create a specific enough search to locate very nuanced processes. The search results aren't always logical. **Recommendations to others considering Sovos:** Keep working on improving the search, it's gotten better since I first used it, but still can be a bit of a drag **What problems is Sovos solving and how is that benefiting you?** Streamlined processes, decreased processing times of using software, allowed ease in creating cases. I've been able to find additional information about using the software that wouldn't have become apparent without the cloud access. ### 28. What is the Intelligent Compliance Cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2019 **What do you like best about Sovos?** We use the Taxware product from Sovos, so I'm not sure if it is part of the Intelligent Compliance Cloud, but if it is, oh boy, it's a great product. Helps us keep current on our exemptions and our reporting has improved due to the detail of the reports the system produces. **What do you dislike about Sovos?** Well I'm not sure if this is part of the Sovos Intelligent Compliance Cloud, so if it's not, then I dislike that. **Recommendations to others considering Sovos:** If this is what I'm using, it's great. **What problems is Sovos solving and how is that benefiting you?** Again, not sure if Taxware is part of this Intelligent Compliance Cloud but if it is, it has solved the problem of keeping current on exemption certificates and if the customer doesn't send us what we need, then the system begins charging them sales tax. This has greatly increased our documentation compliance. ### 29. Sovos Customer Support was excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Donald S. | Executive Director, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Sovos?** I worked with several members from the Sovos Customer Support Team and my inquiries/questions were logged within minutes of submission and someone always contacted in a very timely manner. **What do you dislike about Sovos?** During the most recent tax season i did not encounter any issues that I would say I "disliked" **What problems is Sovos solving and how is that benefiting you?** We are able to import our payment/financial/tax data from our financial system to a cloud-based system that produces the most up-to-date IRS forms. Sovos allows us to import our data, generate our tax forms and file produces the electronic file to submit to the IRS ### 30. The system is easy to use and their compliance updates make it a worry free tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sovos?** The system is easy to use and an indispensable tool in our year end reporting process. With this software we know our files are in compliance and we are able to satisfy our federal and state reporting requirements. Their support staff is readily available to answer questions. **What do you dislike about Sovos?** The billing invoices are not as detailed as we would like. **Recommendations to others considering Sovos:** Sovos offers several services that may be worth considering such as B-notice solicitations and e-statements. **What problems is Sovos solving and how is that benefiting you?** We are using it to meet our state and federal tax information reporting requirements. Sovos regular compliance updates ensure we are in compliance without having to spend hours doing tax research. ### 31. great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael E. | Credit Analyst , Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2019 **What do you like best about Sovos?** the easy way to generate reports of what we have in the system **What do you dislike about Sovos?** anything so far , maybe just its not good to have to run a report to know the historical info of my customers **Recommendations to others considering Sovos:** the workspace is user friendly and has no problem to acces **What problems is Sovos solving and how is that benefiting you?** enter tax certificates for our customers. ### 32. Great, our rep is very responsive! **Rating:** 4.0/5.0 stars **Reviewed by:** Cristina S. | Retail Deposit Products Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sovos?** I appreciate all the content available as well as how responsive Matt is when asked questions. Although we don't use Sovos extensively, they are very reliable when we need their assistance. **What do you dislike about Sovos?** How fragmented it currently appears. However, this may be self-imposed as we have very limited services. **What problems is Sovos solving and how is that benefiting you?** 1099 processing, B notice solution. ### 33. Pros and Cons to both Cloud and Hosted **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2019 **What do you like best about Sovos?** The Cloud envrionment works faster than the hosted environment. **What do you dislike about Sovos?** I have experienced interruptions with the could environment where I was not able to perform my work. **Recommendations to others considering Sovos:** I have used the SOVOS GTD for about 8 years now. They have made improvements but I think more can be made with the user interface at least. **What problems is Sovos solving and how is that benefiting you?** The Global Tax Determination system GTD (Taxware) is fantastic at calculating customer rates. I like the reporting and the testing functionality. ### 34. Functional and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2019 **What do you like best about Sovos?** Sovos is an easy to use program that fits well with our team's demanding workload. **What do you dislike about Sovos?** Sovos is limited by the IRS website at times and this can cause delays in processing. **What problems is Sovos solving and how is that benefiting you?** Sovos helps ensure accurate information is on file for our suppliers, and distribute 1099's easy and on time! ### 35. Weight Lifted Off My Shoulders **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Sovos?** I love how easy it is to upload a file, review a file, make corrections, submit a file and get everything mailed out seamlessly. **What do you dislike about Sovos?** Compared to our old process it's really hard to dislike anything about Sovos! **What problems is Sovos solving and how is that benefiting you?** We have solved our information reporting procedures that used to be such a manual task! ### 36. Quick implementation and very efficient service. **Rating:** 4.0/5.0 stars **Reviewed by:** Ramon P. | Consultor de FInanzas SAP y Desarrollador ABAP, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2019 **What do you like best about Sovos?** Our project has gone very quickly. Sovos has been very efficient, doing all the work on time and being very helpful when we needed some extra help. **What do you dislike about Sovos?** Perhaps a Little bit of help when we were trying to understand US tax. **What problems is Sovos solving and how is that benefiting you?** Calculate tax fir our sales transations in the US ans Canada ### 37. One of the best solution for 1099 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2019 **What do you like best about Sovos?** The easiness of the tool, site and ability to import multiple files. **What do you dislike about Sovos?** Dates and Enrollment month format in the file **What problems is Sovos solving and how is that benefiting you?** 1099 nad have used SOVOS only ### 38. I like Taxport and Sovos support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Sovos?** The Sovos customer support team is always courteous and effective. **What do you dislike about Sovos?** Some lack of data integration due to separate databases. Not being able to capture snapshot of events that have occurred, as databases are always 'real time'. Inability to create one AFP file of 1099-MISC forms. **What problems is Sovos solving and how is that benefiting you?** Electronic IRS and state transmittal filings. Emailing of 1099 PDFs. ### 39. Great company, readily available customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2019 **What do you like best about Sovos?** I like that if at any time I require assistance or have questions about my service, I know exactly who to reach out to. I can always depend on a quick and helpful response. **What do you dislike about Sovos?** I wish price estimates were more accessible for different services. **What problems is Sovos solving and how is that benefiting you?** We rely on Sovos to provide updated sales and use tax rates monthly. ### 40. Used 1099 service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about Sovos?** Very friendly and responsive sales person and customer services representative **What do you dislike about Sovos?** My company agreed on the service at the last moment. It was stressful to meet the filing deadline. **What problems is Sovos solving and how is that benefiting you?** Filing 1099 with IRS. The benefit is the filing is quick and smooth. ### 41. sovos taxware **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Sovos?** tax codes are being updated monthly . tax code reports are available to end users. **What do you dislike about Sovos?** two - three days response from customer support representative **Recommendations to others considering Sovos:** i like sovos when it comes to product taxability **What problems is Sovos solving and how is that benefiting you?** tax codes for diff products like cloud services, software licensing etc ### 42. Excellent resource for accurate sales tax information **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2018 **What do you like best about Sovos?** The absolute accuracy of information and the ability to research tax rates. We utilize this for our global sales forca and the reliability on information is priceless. **What do you dislike about Sovos?** Nothing yet. I haven't experienced a flaw or area that I would consider to need improvement. **Recommendations to others considering Sovos:** If you are looking for an accurate and reliable tool, look nowhere else. This tool will improve your functionality and customer relations. **What problems is Sovos solving and how is that benefiting you?** It allows our sales team to confidently quote and sell across the globe. ## Sovos Discussions - [Are there any third-party evaluations of Sovos solutions like from Gartner, IDC or Forrester?](https://www.g2.com/discussions/idc-marketscape-names-sovos-a-leader-in-sales-tax-and-vat-automation-applications-2019-vendor-assessment) - 1 comment, 2 upvotes - [View Sovos pricing details and edition comparison](https://www.g2.com/products/sovos/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+13%3A21%3A26+-0500&secure%5Bsession_id%5D=6463103b-69ce-4298-a489-b947743665a6&secure%5Btoken%5D=af530946a0cc8a82fe746fe1aae610496d5d0dafd219c0b50d0ebbbd079d4be0&format=llm_user) ## Sovos Integrations - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [Tungsten ReadSoft Invoices](https://www.g2.com/products/tungsten-readsoft-invoices/reviews) ## Sovos Features **Tracking** - Sales Tax - VAT - GST - Exemptions - Adjustments - Localization **Tax Planning** - Strategies - Exemptions - Credits - Estimations **Integrations** - Integrations **Tax Filing** - Calculations - Rules & Regulations - Reporting **Remittance** - Returns - Notifications - Global/Cross Borders - Analytics **Workflows** - Integrations - Importing **Agentic AI - Sales Tax and VAT Compliance** - Autonomous Task Execution - Natural Language Interaction ## Top Sovos Alternatives - [Avalara](https://www.g2.com/products/avalara/reviews) - 4.0/5.0 (812 reviews) - [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) - 4.4/5.0 (458 reviews) - [TaxJar](https://www.g2.com/products/taxjar/reviews) - 4.7/5.0 (246 reviews)