--- title: Site Search 360 Reviews meta\_title: 'Site Search 360 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 35 reviews by the users' company size, role or industry to find out how Site Search 360 works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 35 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- ### Site Search 360 Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **fantastic customer support** from Site Search 360, noting quick responses and helpful assistance. [(10 mentions)](https://www.g2.com/products/site-search-360/reviews?filters%5Bsentiment_snippet%5D=1358654&qs=pros-and-cons#reviews) Users value the **customization options** of Site Search 360, enabling tailored solutions for specific needs and enhancing functionality. [(6 mentions)](https://www.g2.com/products/site-search-360/reviews?filters%5Bsentiment_snippet%5D=2155206&qs=pros-and-cons#reviews) Users find Site Search 360 **easy and intuitive to use** , enabling seamless integration and customization for optimal search results. [(5 mentions)](https://www.g2.com/products/site-search-360/reviews?filters%5Bsentiment_snippet%5D=1358646&qs=pros-and-cons#reviews) Users highlight the **exceptional support** from Site Search 360, making implementation and customization straightforward and hassle-free. [(5 mentions)](https://www.g2.com/products/site-search-360/reviews?filters%5Bsentiment_snippet%5D=1358666&qs=pros-and-cons#reviews) Users value the **exceptional results** of Site Search 360, enhancing user experience with accurate and customizable search outcomes. [(5 mentions)](https://www.g2.com/products/site-search-360/reviews?filters%5Bsentiment_snippet%5D=1358673&qs=pros-and-cons#reviews) Users report **inconsistent search results** , often receiving irrelevant pages despite specific queries inputted into the search bar. [(5 mentions)](https://www.g2.com/products/site-search-360/reviews?filters%5Bsentiment_snippet%5D=2155099&qs=pros-and-cons#reviews) Users struggle with **limited results** due to search suggestions not functioning and duplicate entries causing confusion. [(2 mentions)](https://www.g2.com/products/site-search-360/reviews?filters%5Bsentiment_snippet%5D=2154879&qs=pros-and-cons#reviews) Users find the **required expertise** challenging, making it difficult to fully utilize Site Search 360's features. [(2 mentions)](https://www.g2.com/products/site-search-360/reviews?filters%5Bsentiment_snippet%5D=2154903&qs=pros-and-cons#reviews) Users find the **setup difficulty** of Site Search 360 challenging, affecting the initial integration of the search bar. [(2 mentions)](https://www.g2.com/products/site-search-360/reviews?filters%5Bsentiment_snippet%5D=1358635&qs=pros-and-cons#reviews) Users express concerns about the **expensive search quotas and limits** impacting performance and potential overcharges. [(1 mentions)](https://www.g2.com/products/site-search-360/reviews?filters%5Bsentiment_snippet%5D=2154790&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Site Search 360 ##### 1. Customer Support Users commend the **fantastic customer support** from Site Search 360, noting quick responses and helpful assistance. [ See 10 mentions ](https://www.g2.com/products/site-search-360/reviews?filters%5Bsentiment_snippet%5D=1358654&qs=pros-and-cons#reviews) See Related User Reviews ![Michael W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael W.") MW Michael W. Small-Business (50 or fewer emp.) 5.0/5 "Site Search has been extremely hands-on helping me optimize my website search bar. Amazing service!" What do you like about Site Search 360? In addition to stellar customer service, they offer many tiers of service which makes it possible for a small business such as my own to use their ser AF Anna F. Small-Business (50 or fewer emp.) 5.0/5 "Great product with excellent customer support" What do you like about Site Search 360? We have been able to customise to do just what we want (with quite a bit of development work as our requirements are quite specific). It takes a littl ##### 2. Customization Users value the **customization options** of Site Search 360, enabling tailored solutions for specific needs and enhancing functionality. [ See 6 mentions ](https://www.g2.com/products/site-search-360/reviews?filters%5Bsentiment_snippet%5D=2155206&qs=pros-and-cons#reviews) See Related User Reviews AF Anna F. Small-Business (50 or fewer emp.) 5.0/5 "Great product with excellent customer support" What do you like about Site Search 360? We have been able to customise to do just what we want (with quite a bit of development work as our requirements are quite specific). It takes a littl JG James G. Small-Business (50 or fewer emp.) 4.5/5 "SiteSearch Support Team Comes to the Rescue" What do you like about Site Search 360? Site search appears to be an incredibly powerful search plugin that offers genuine improvements over the default search offered by WordPress. It can b ##### 3. Ease of Use Users find Site Search 360 **easy and intuitive to use** , enabling seamless integration and customization for optimal search results. [ See 5 mentions ](https://www.g2.com/products/site-search-360/reviews?filters%5Bsentiment_snippet%5D=1358646&qs=pros-and-cons#reviews) See Related User Reviews ![Shari R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari R.") SR Shari R. Small-Business (50 or fewer emp.) 5.0/5 "Powerful solution... and we've only scratched the surface." What do you like about Site Search 360? We are a small nonprofit organization with a limited budget. We were able to integrate Site Search 360 into our site to ensure that our audience could RA Robin A. Small-Business (50 or fewer emp.) 5.0/5 "Amazing support when I needed help" What do you like about Site Search 360? I love the fact that SiteSearch 360 was so easy to use and to implement for our customers. It is also easy for our visitors to find what they are look ##### 4. Helpful Users highlight the **exceptional support** from Site Search 360, making implementation and customization straightforward and hassle-free. [ See 5 mentions ](https://www.g2.com/products/site-search-360/reviews?filters%5Bsentiment_snippet%5D=1358666&qs=pros-and-cons#reviews) See Related User Reviews ![Michael W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael W.") MW Michael W. Small-Business (50 or fewer emp.) 5.0/5 "Site Search has been extremely hands-on helping me optimize my website search bar. Amazing service!" What do you like about Site Search 360? In addition to stellar customer service, they offer many tiers of service which makes it possible for a small business such as my own to use their ser ![Stephen D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen D.") SD Stephen D. Small-Business (50 or fewer emp.) 4.5/5 "Excellent Fit" What do you like about Site Search 360? The features and support are over the top in terms of quality and ease. The look is pleasant. The feedback I have received to date from my target mark ##### 5. Results Users value the **exceptional results** of Site Search 360, enhancing user experience with accurate and customizable search outcomes. [ See 5 mentions ](https://www.g2.com/products/site-search-360/reviews?filters%5Bsentiment_snippet%5D=1358673&qs=pros-and-cons#reviews) See Related User Reviews AF Anna F. Small-Business (50 or fewer emp.) 5.0/5 "Great product with excellent customer support" What do you like about Site Search 360? We have been able to customise to do just what we want (with quite a bit of development work as our requirements are quite specific). It takes a littl ![Stephen D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen D.") SD Stephen D. Small-Business (50 or fewer emp.) 4.5/5 "Excellent Fit" What do you like about Site Search 360? The features and support are over the top in terms of quality and ease. The look is pleasant. The feedback I have received to date from my target mark ### 5 Cons or Disadvantages of Site Search 360 ##### 1. Search Functionality Users report **inconsistent search results** , often receiving irrelevant pages despite specific queries inputted into the search bar. [ See 5 mentions ](https://www.g2.com/products/site-search-360/reviews?filters%5Bsentiment_snippet%5D=2155099&qs=pros-and-cons#reviews) See Related User Reviews AF Anna F. Small-Business (50 or fewer emp.) 5.0/5 "Great product with excellent customer support" What do you dislike about Site Search 360? It took a while to develop the search so it worked optimally for our site/requirements and customer support works on northern hemisphere time so the c JE Joanne E. Mid-Market (51-1000 emp.) 4.5/5 "Highly customizable and accurate search" What do you dislike about Site Search 360? Search suggestions weren't working with the overlay layout, so we couldn't use this layout format. And we had to set up a lot of exclusions to prev ##### 2. Limited Results Users struggle with **limited results** due to search suggestions not functioning and duplicate entries causing confusion. [ See 2 mentions ](https://www.g2.com/products/site-search-360/reviews?filters%5Bsentiment_snippet%5D=2154879&qs=pros-and-cons#reviews) See Related User Reviews JE Joanne E. Mid-Market (51-1000 emp.) 4.5/5 "Highly customizable and accurate search" What do you dislike about Site Search 360? Search suggestions weren't working with the overlay layout, so we couldn't use this layout format. And we had to set up a lot of exclusions to prev ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "SiteSearch 360 Columbo integrates with our web design platform and is easy to configure." What do you dislike about Site Search 360? If there is anything to dislike so far it would be the way results are presented. This could be inexperience with the way our website works. ##### 3. Required Expertise Users find the **required expertise** challenging, making it difficult to fully utilize Site Search 360's features. [ See 2 mentions ](https://www.g2.com/products/site-search-360/reviews?filters%5Bsentiment_snippet%5D=2154903&qs=pros-and-cons#reviews) See Related User Reviews ![Angie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angie B.") AB Angie B. Small-Business (50 or fewer emp.) 4.5/5 "Works great; Affordable; Great Customer Service" What do you dislike about Site Search 360? I found it a little tricky to figure out how to create the exact look I was after because I didn't understand all the coding terms. JG James G. Small-Business (50 or fewer emp.) 4.5/5 "SiteSearch Support Team Comes to the Rescue" What do you dislike about Site Search 360? All the powerful features that SiteSearch 360 offers come at a price, that is it can be very complex to set up exactly. There are default settings to ##### 4. Setup Difficulty Users find the **setup difficulty** of Site Search 360 challenging, affecting the initial integration of the search bar. [ See 2 mentions ](https://www.g2.com/products/site-search-360/reviews?filters%5Bsentiment_snippet%5D=1358635&qs=pros-and-cons#reviews) See Related User Reviews ![Michael W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael W.") MW Michael W. Small-Business (50 or fewer emp.) 5.0/5 "Site Search has been extremely hands-on helping me optimize my website search bar. Amazing service!" What do you dislike about Site Search 360? It was difficult for me to set up and integrate my search bar into my site. But this is a minor point. I would absolutely recommend Site Search 360. JG James G. Small-Business (50 or fewer emp.) 4.5/5 "SiteSearch Support Team Comes to the Rescue" What do you dislike about Site Search 360? All the powerful features that SiteSearch 360 offers come at a price, that is it can be very complex to set up exactly. There are default settings to ##### 5. Expensive Users express concerns about the **expensive search quotas and limits** impacting performance and potential overcharges. [ See 1 mentions ](https://www.g2.com/products/site-search-360/reviews?filters%5Bsentiment_snippet%5D=2154790&qs=pros-and-cons#reviews) See Related User Reviews JA James A. Enterprise (\> 1000 emp.) 4.5/5 "Excellent and intuitive search functionality for our website" What do you dislike about Site Search 360? I'm not too fond of the search quotas and limits. Our search can fall over if the limit is reached. It has taken a while to find the right balance so ## Top-Rated Alternatives [ ![Algolia](https://images.g2crowd.com/uploads/product/hd_favicon/879f5b5f5ad6000281c7c48f17d0e442/algolia.svg "Algolia") Algolia 4.5/5(453) ](https://www.g2.com/products/algolia/reviews) [ ![Elasticsearch](https://images.g2crowd.com/uploads/product/hd_favicon/e7602b1e1f7be279a08b2d0959fa2432/elastic-elasticsearch.svg "Elasticsearch") Elasticsearch 4.5/5(292) ](https://www.g2.com/products/elastic-elasticsearch/reviews) [ ![Luigi's Box](https://images.g2crowd.com/uploads/product/hd_favicon/1502117931/luigi-s-box.svg "Luigi's Box") Luigi's Box 4.8/5(431) ](https://www.g2.com/products/luigi-s-box/reviews) [ View All Alternatives ](https://www.g2.com/products/site-search-360/competitors/alternatives) ![Kristian Harold S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristian Harold S.") KS Kristian Harold S. Technical Support Specialist Information Technology and Services Small-Business (50 or fewer emp.) 2/9/2023 "Effortless Setup, Outstanding Support" 5/5 What do you like best about Site Search 360? I appreciate how easy the setup process is with Site Search 360, making it a no-brainer task to implement on our website. This ease of use saves us time and reduces the complexity typically associated with similar integrations. Additionally, the support team is superb, consistently going the extra mile to resolve our issues. They provided exceptional assistance when we encountered a display font bug on our site by creating a custom CSS solution to fix the problem. The level of support and dedication displayed by the team gives me confidence in the product and its reliability. Furthermore, Site Search 360 effectively provides us with the fundamental search functionality we require without the need to manually code, streamlining our operations and enhancing our website's usability. Review collected by and hosted on G2.com. What do you dislike about Site Search 360? I find the lack of an image search feature, similar to Google Image Search, a limitation. Review collected by and hosted on G2.com. What problems is Site Search 360 solving and how is that benefiting you? I use Site Search 360 for our website's search functionality, avoiding manual coding. The easy setup and exceptional support enhance its value, solving display issues with custom solutions. Review collected by and hosted on G2.com. Show More 11/22/2025 Current UserValidated ReviewerSource: G2 invite ![Michael W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael W.") MW Michael W. Owner & Operator Small-Business (50 or fewer emp.) 2/24/2025 "Site Search has been extremely hands-on helping me optimize my website search bar. Amazing service!" 5/5 What do you like best about Site Search 360? In addition to stellar customer service, they offer many tiers of service which makes it possible for a small business such as my own to use their service, and as I grow I can continue to make my search functionality even more robust with higher plan tiers. Review collected by and hosted on G2.com. What do you dislike about Site Search 360? It was difficult for me to set up and integrate my search bar into my site. But this is a minor point. I would absolutely recommend Site Search 360. Review collected by and hosted on G2.com. What problems is Site Search 360 solving and how is that benefiting you? Site Search 360 makes it possible for a small business such as mine to have a fully integrated, "walled garden," site search functionality customized for my modest but growing needs. I like using a service that is outside of the major search engine platforms Google, Bing, etc. to avoid my customer's data being harvested by those companies. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Stephen D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen D.") SD Stephen D. Owner Small-Business (50 or fewer emp.) 6/10/2024 "Excellent Fit" 4.5/5 What do you like best about Site Search 360? The features and support are over the top in terms of quality and ease. The look is pleasant. The feedback I have received to date from my target market helps me believe I went with the best offering to meet my needs and wants combination. I recommend this offering for small businesses. It has helped to advance my offering into my target market with significant effectiveness. Review collected by and hosted on G2.com. What do you dislike about Site Search 360? I doubt I would have been able to use this technology without their support. Review collected by and hosted on G2.com. What problems is Site Search 360 solving and how is that benefiting you? Overcoming the shortcomings of Google. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Shari R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari R.") SR Shari R. Deputy Director Small-Business (50 or fewer emp.) 1/8/2024 "Powerful solution... and we've only scratched the surface." 5/5 What do you like best about Site Search 360? We are a small nonprofit organization with a limited budget. We were able to integrate Site Search 360 into our site to ensure that our audience could find the content that they need, across a few of our interrelated sites. The basic functionality was easy to set up and the support team has been fantastic. Review collected by and hosted on G2.com. What do you dislike about Site Search 360? Honestly, I don't have a negative that is related to the product. The only thing is that I wish I could harness more of the solution as I know we've barely used the functionality to its capabilities. Review collected by and hosted on G2.com. What problems is Site Search 360 solving and how is that benefiting you? We have a patchwork of systems that create the online user community and resource network for our members. They don't realize it is different systems behind the scenes, but until we go Site Search 360, our users could only search within each URL separately. This solution allowed us to provide our users with one search bar that could find content across all those domains. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JG James G. Small-Business (50 or fewer emp.) 9/18/2023 "SiteSearch Support Team Comes to the Rescue" 4.5/5 What do you like best about Site Search 360? Site search appears to be an incredibly powerful search plugin that offers genuine improvements over the default search offered by WordPress. It can be customised in many ways, and pull products and news articles into the search results. It seems on the face of it, a mini google search engine on your compay site. Review collected by and hosted on G2.com. What do you dislike about Site Search 360? All the powerful features that SiteSearch 360 offers come at a price, that is it can be very complex to set up exactly. There are default settings to help get you started, but we quickly found that we were not getting the most from the system. Review collected by and hosted on G2.com. What problems is Site Search 360 solving and how is that benefiting you? SS360 gives our customers and sales team quick access to our product range, and presents the search results in an attractive way, that gets clicks and our help our users stay on our site for longer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RA Robin A. Small-Business (50 or fewer emp.) 9/27/2023 "Amazing support when I needed help" 5/5 What do you like best about Site Search 360? I love the fact that SiteSearch 360 was so easy to use and to implement for our customers. It is also easy for our visitors to find what they are looking for on our web site. I love the support, which is out of this world. Abbie was so helpful and helped me to fine tune our search box system so that only the required section of our web site was indexed. Being a little older (72) it sometimes hard to work out what to do but with Abbie's help there was no problem. Thank you, Abbie. You made my life a lot easier. Review collected by and hosted on G2.com. What do you dislike about Site Search 360? After using SiteSearch 360 for a few years I can not think of any thing I dislike about it. Review collected by and hosted on G2.com. What problems is Site Search 360 solving and how is that benefiting you? Helps my customer to find products on our web site. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AF Anna F. Small-Business (50 or fewer emp.) 4/6/2023 "Great product with excellent customer support" 5/5 What do you like best about Site Search 360? We have been able to customise to do just what we want (with quite a bit of development work as our requirements are quite specific). It takes a little time to work out how best to set it up if you want to use all the features properly, but ss360 support team are fantastic. They have been excellent in helping with our numerous questions and additional requirements. We are very happy with our search, and it has been well worth the effort invested in getting it right. Review collected by and hosted on G2.com. What do you dislike about Site Search 360? It took a while to develop the search so it worked optimally for our site/requirements and customer support works on northern hemisphere time so the chat function isn't so useful if you aren't in that time zone. However, the email support is excellent and timely if you are happy to wait until they are online. Review collected by and hosted on G2.com. What problems is Site Search 360 solving and how is that benefiting you? We needed an efficient text based search for our website and we have been able to develop what we wanted with our devs and the ss360 team. Review collected by and hosted on G2.com. Show More 10/11/2024 Current UserValidated ReviewerSource: Organic ML Marcus L. Mid-Market (51-1000 emp.) 3/13/2023 "Very professional and quick replies" 5/5 What do you like best about Site Search 360? the backend of site search has a very clear structure and is easy to use if u want to optimize your search experience for your costumers. The Team behind Site search helps out all the time and it doesnt take more than a day for them to respond. all in all i can recommend using Semknox. Review collected by and hosted on G2.com. What do you dislike about Site Search 360? There are not a lot of negative features about site search 360. We had problems with our mothly searches but in the end the semknox team figured it out and it works perfectly for us now Review collected by and hosted on G2.com. What problems is Site Search 360 solving and how is that benefiting you? they help us with different kind of problems like result mappings, article number fixture, pictures and recommendations in our open and premium Shop. It benefits us in the way that costumers have the best experience with our website Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JE Joanne E. Mid-Market (51-1000 emp.) 5/2/2023 "Highly customizable and accurate search" 4.5/5 What do you like best about Site Search 360? It's quick to set up and highly customizable with accurate and well-presented search results. We're using the Results Mapping and Dictionary Entries features to help users find what they want in our acronym-heavy organization. Getting technical support has been easy with quick responses and turn-around. And the free search performance report has provided good information and suggestions to improve performance and user experience. Review collected by and hosted on G2.com. What do you dislike about Site Search 360? Search suggestions weren't working with the overlay layout, so we couldn't use this layout format. And we had to set up a lot of exclusions to prevent duplicate results due to multiple URLs for some pages on our site. Review collected by and hosted on G2.com. What problems is Site Search 360 solving and how is that benefiting you? Our new CMS system's built-in and highly anticipated search wasn't cutting it, so we decided to give Site Search 360 a try. It is a significant improvement to what we had. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic PP peter p. Mid-Market (51-1000 emp.) 3/20/2023 "Flexible engine for several needs" 3.5/5 What do you like best about Site Search 360? SS360 is a versatile engine with good customization possibilities. At first, we chose SS360 as a European alternative to a global page search based on Google. But the software also proved useful as a way of displaying calendar function, recipes and news articles. Review collected by and hosted on G2.com. What do you dislike about Site Search 360? Global search results often come out too fluffy. We have experienced that the engine sometimes does not show the most relevant pages, e.g. when writing a sentence from a specific page into the search bar, the engine would suggest a different page as the best result. Review collected by and hosted on G2.com. What problems is Site Search 360 solving and how is that benefiting you? SS360 helps us provide global search on the website as well as specific display and search into recipe, news and calendar databases. Review collected by and hosted on G2.com. 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