The technical staff were the best part of our experience. During onboarding they made a real effort to explain how the system works and to help us whenever we had questions, and they were responsive and patient throughout. The platform is built on Microsoft Azure and Microsoft 365 infrastructure, so documents live in a familiar SharePoint/Office environment rather than in a completely proprietary system. Honestly, that is where the positives end for us: we evaluated the system, found it too cumbersome for our operations, and never put it into production. Review collected by and hosted on G2.com.

In our experience the system itself is extremely inconvenient, cumbersome and inflexible. Everyday document work requires far more clicks and steps than it should, the interface is heavy, and adapting the workflows to how our company actually operates proved impractical. After evaluating it we decided not to implement it at all.

The far bigger problem is the commercial side. Read the contract and, above all, the termination and renewal provisions extremely carefully before signing. Based on our experience, you cannot simply stop using the service during the contract year and stop paying. Notice must be given at least 90 days before the renewal date. If you miss that deadline, you may be invoiced for another full contractual period even though you no longer use the system - and in our case we were not using it at all.

Termination must be submitted in writing and its receipt expressly confirmed. We told the company twice by telephone that we wanted to discontinue the service, and those conversations were not treated as formal notice. Do not rely on phone calls: send written notice, request written confirmation, and keep all correspondence.

Our dispute was eventually referred to a collection agency. We paid USD 6,669 after receiving written confirmation from SimplerQMS A/S that this amount constituted full and final settlement of all claims concerning the disputed invoices. Nevertheless, we subsequently received a demand for an additional DKK 9,950.07. In our opinion this contradicted the written settlement confirmation, and it is why we lost all trust in the company.

Our advice: review every termination and renewal clause before signing, cancel well in advance and in writing, get explicit confirmation, and preserve copies of all communications. Based on our experience we would not recommend SimplerQMS. Review collected by and hosted on G2.com.

SimplerQMS helps streamline our processes while ensuring we remain compliant and inspection-ready. Additionally, the training has been outstanding, and the customer service has been incredible. The team is responsive, knowledgeable, and truly supportive every step of the way. Review collected by and hosted on G2.com.

There is a slight learning curve at the beginning as our team became familiar with the full range of features and workflows. Additionally, the initial setup and implementation did require thoughtful planning and time to properly align the system with our company's specific processes. Review collected by and hosted on G2.com.

What I like best about SimplerQMS is the new, easy-to-use interface...it’s intuitive and makes daily quality tasks much more efficient.

The platform includes all the key QMS features we need in one place, without unnecessary complexity. Also liked that the license structure is quite friendly for what we need.

On top of that, the support team is excellent: responsive and genuinely interested in helping us succeed. The sales process with Allan was also smooth and transparent, which made it easy to get started and build confidence in the solution from day one. Review collected by and hosted on G2.com.

Not much, some workflows our team needs to get used to, but after few twists and support from the team, we could build what we need. Review collected by and hosted on G2.com.

The system is user-friendly, compliant with current regulatory requirements, and straightforward to implement. The features available cover all areas required by the pharma industry. The customer support is excellent, very knowledgeable and responsive. Review collected by and hosted on G2.com.

The display, the overall views, and the way various functions are accessed could be better optimized. The current layout and navigation feel like they could be refined to make finding and using features more straightforward. Review collected by and hosted on G2.com.

Very comprehensive for compliance. Helps the user be compliant by not allowing actions that are not being done correctly. Review collected by and hosted on G2.com.

The complexity of the system requires use to master. The training is good but more actual activities need to occur as part of the training as there are nuiances that only come to light with use. Review collected by and hosted on G2.com.

This intuitive and validated eQMS offers excellent support and training. The implementation process is straightforward and quick, making it easy to get started. The modules are comprehensive, which really helps with document centralization, maintaining traceability, and ensuring audit readiness. The support provided is also very good. Review collected by and hosted on G2.com.

There are a few small interface and naming inconsistencies, plus occasional extra setup steps. These are minor, and we adapt quickly without any significant disruption. Review collected by and hosted on G2.com.

SimplerQMS has been an excellent solution for our team. The platform is intuitive and user-friendly, and the implementation process was incredibly smooth. We were able to go live in just 6 weeks—a record turnaround that wouldn’t have been possible without the outstanding support from the SimplerQMS training and implementation team. They were responsive, knowledgeable, and made the entire process straightforward. The system has streamlined our document control and quality processes significantly. Review collected by and hosted on G2.com.

While the system works great overall, there are a few small user interface quirks that could be improved to enhance usability even further. These issues are minor and haven’t impacted our ability to use the platform effectively. Review collected by and hosted on G2.com.

The ability to keep all documents in one place and easily review, revise and approve documents without having paper copies. Traceability of documents for auditing and linking documents so that everything is up to date all the time Review collected by and hosted on G2.com.

Sometimes it feels a little convoluted when you are setting up items but once the system is fully up and running I'm sure I will see the reasoning. Also it would be good to have an export function to excel Review collected by and hosted on G2.com.

The system is already validated and designed to work with my industry. The team understands our needs and can help troubleshoot any specific situations or internal requirements we need to adhere to. They are quick to respond and helpful in figuring out solutions. The online tutorials are very helpful and the system is well thought out to meet our needs. The integration was an easy process. Review collected by and hosted on G2.com.

There are a lot of extra steps sometimes do perform some workflows and functions and some terms are not intuitive for us to follow. Review collected by and hosted on G2.com.

It offers modules for document control, change control, training management, supplier management, CAPA, audit management, etc., all under one roof. Review collected by and hosted on G2.com.

If you have very bespoke or niche workflows, you’ll want to check how customizable the system is and whether it fits your exact needs. Review collected by and hosted on G2.com.