# SimpleHelp Reviews **Vendor:** SimpleHelp **Category:** [Virtual Classroom Software](https://www.g2.com/categories/virtual-classroom) **Average Rating:** 4.4/5.0 **Total Reviews:** 5 ## About SimpleHelp SimpleHelp has grown from the highly competetive remote support industry where above all we have been providing simplicity both for the host and attendee, and stability. If a technician is remotely helping a paying customer then it is crucial that their support software lets them get their job done efficiently with zero headaches for the often non-technical customer. ## SimpleHelp Reviews ### 1. Can't recommend anything above SimpleHelp! Its the best for many reasons! **Rating:** 5.0/5.0 stars **Reviewed by:** Davis S. | Project Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about SimpleHelp?** Ease of Use is at the top of best items about SH!! Its so easy to use and lear too. Highly recommend for any IT businesses. **What do you dislike about SimpleHelp?** No complaints or dislikes. SOOOOO good! Nothing to even nit pick **What problems is SimpleHelp solving and how is that benefiting you?** Solving real like problems that we face daily as an IT Business that provides support to clients. ### 2. best remote support solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about SimpleHelp?** Fast sicure and private, possibility to run script and remote monitoring **What do you dislike about SimpleHelp?** the solution is perfect, well supported. we like evrithing **What problems is SimpleHelp solving and how is that benefiting you?** Easy platform to give remote support to our shops in the world ### 3. Best remote support software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about SimpleHelp?** We use SimpleHelp since 2 years and we are very happy! The support is always helpful and open for new feature suggestions. The software is extremly flexible and does more than only remote support. And the best: the price is unbeatable. **What do you dislike about SimpleHelp?** Not to be believed, but I find nothing to complain about. We are really satisfied all around. :-) **What problems is SimpleHelp solving and how is that benefiting you?** Remote Support, Monitoring, automated Tasks ### 4. Helpful remote connection tool but a little pricey. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about SimpleHelp?** The user interface was simple and it allowed our customers to be in a queue for remote connections. It felt more developed than teamviewer and slightly faster remote connections. **What do you dislike about SimpleHelp?** The price was too expensive and with other free alternatives to use, Simplehelp was no longer necessary for us to use. **Recommendations to others considering SimpleHelp:** There are free alternatives that work and allowed our company to complete the task that simplehelp allowed us to. **What problems is SimpleHelp solving and how is that benefiting you?** We were able to configure routers remotely, assist customers with setting up remote connections to their security cameras. ### 5. SimpleHelp is Simple for Help **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff H. | IS Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2020 **What do you like best about SimpleHelp?** Although SimpleHelp requires a bit more setup to centrally manage machines than a simple VNC install, once it's setup it can be deployed and run on and off a company network so you're not limited to local network users. You also have the ability to send out 1-time invites that are virtually client-less with no software left over when done. The cost is very reasonable too! **What do you dislike about SimpleHelp?** When SimplHelp works, it works fairly well. It is a bit more bloated in resources than a VNC client and does lag a little more but it is feature rich so it's a trade-off. **Recommendations to others considering SimpleHelp:** SimpleHelp is remote shadow software with a few bells and whistles, plain and simple. You can manually install the SimpleHelp client, push it out using a task, and even publish a 1-time link for users to get to. The console shows all active and disconnected clients along with the ability to send 'commands' to the screen like elevated command lines and GUI's, file transfers, and few other things. It does however lack reporting capabilities, but we have been happy users otherwise for several years. **What problems is SimpleHelp solving and how is that benefiting you?** The ability to remotely control users around the world and even send 1-time assistance links to 3rd party users when required is fantastic. It cuts down on remote support time tremendously by being able to see what the user is seeing. ## SimpleHelp Discussions - [What is SimpleHelp VCR used for?](https://www.g2.com/discussions/what-is-simplehelp-vcr-used-for) - [View SimpleHelp pricing details and edition comparison](https://www.g2.com/products/simplehelp/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+23%3A18%3A19+-0500&secure%5Bsession_id%5D=fc5469c0-7433-461e-bc99-d6de83200e63&secure%5Btoken%5D=64c280ae73c87063bddcabef7af19585f7a3996ad98c917ddfac62e926e079a2&format=llm_user) ## SimpleHelp Features **Content Sharing** - Video Streaming - Session Recording - File Sharing **Collaboration** - Whiteboard - Hand Raising - Participation Controls - Survey Tools - Screen Sharing **Functionality** - Technical Support - Live Chat - Markup Tools **Agentic AI - Virtual Classroom** - Adaptive Learning ## Top SimpleHelp Alternatives - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,378 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,637 reviews) - [Adobe Connect](https://www.g2.com/products/adobe-connect/reviews) - 4.0/5.0 (918 reviews)