SimpleHelp Reviews & Product Details

SimpleHelp has grown from the highly competetive remote support industry where above all we have been providing simplicity both for the host and attendee, and stability. If a technician is remotely helping a paying customer then it is crucial that their support software lets them get their job done efficiently with zero headaches for the often non-technical customer.

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SimpleHelp

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SimpleHelp Community

Overview by

Antony Miguel

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User Insights

Average based on 5 real user reviews.

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DS

Davis S.

Project Manager

Information Technology and Services

Small-Business (50 or fewer emp.)

4/3/2023

"Can't recommend anything above SimpleHelp! Its the best for many reasons!"

5/5

What do you like best about SimpleHelp?

Ease of Use is at the top of best items about SH!! Its so easy to use and lear too. Highly recommend for any IT businesses. Review collected by and hosted on G2.com.

What do you dislike about SimpleHelp?

No complaints or dislikes. SOOOOO good! Nothing to even nit pick Review collected by and hosted on G2.com.

AR

Verified User in Retail

Mid-Market (51-1000 emp.)

11/15/2022

"best remote support solution"

5/5

What do you like best about SimpleHelp?

Fast sicure and private, possibility to run script and remote monitoring Review collected by and hosted on G2.com.

What do you dislike about SimpleHelp?

the solution is perfect, well supported. we like evrithing Review collected by and hosted on G2.com.

AC

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

5/12/2022

"Best remote support software!"

5/5

What do you like best about SimpleHelp?

We use SimpleHelp since 2 years and we are very happy! The support is always helpful and open for new feature suggestions. The software is extremely flexible and does more than only remote support. And the best: the price is unbeatable. Review collected by and hosted on G2.com.

What do you dislike about SimpleHelp?

Not to be believed, but I find nothing to complain about. We are really satisfied all around. :-) Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/19/2021

"Helpful remote connection tool but a little pricey."

3/5

What do you like best about SimpleHelp?

The user interface was simple and it allowed our customers to be in a queue for remote connections. It felt more developed than teamviewer and slightly faster remote connections. Review collected by and hosted on G2.com.

What do you dislike about SimpleHelp?

The price was too expensive and with other free alternatives to use, Simplehelp was no longer necessary for us to use. Review collected by and hosted on G2.com.

Recommendations to others considering SimpleHelp:

There are free alternatives that work and allowed our company to complete the task that simplehelp allowed us to. Review collected by and hosted on G2.com.

What problems is SimpleHelp solving and how is that benefiting you?

We were able to configure routers remotely, assist customers with setting up remote connections to their security cameras. Review collected by and hosted on G2.com.

JH

Jeff H.

IS Director

Mid-Market (51-1000 emp.)

12/2/2020

"SimpleHelp is Simple for Help"

4/5

What do you like best about SimpleHelp?

Although SimpleHelp requires a bit more setup to centrally manage machines than a simple VNC install, once it's setup it can be deployed and run on and off a company network so you're not limited to local network users. You also have the ability to send out 1-time invites that are virtually client-less with no software left over when done. The cost is very reasonable too! Review collected by and hosted on G2.com.

What do you dislike about SimpleHelp?

When SimplHelp works, it works fairly well. It is a bit more bloated in resources than a VNC client and does lag a little more but it is feature rich so it's a trade-off. Review collected by and hosted on G2.com.

Recommendations to others considering SimpleHelp:

SimpleHelp is remote shadow software with a few bells and whistles, plain and simple. You can manually install the SimpleHelp client, push it out using a task, and even publish a 1-time link for users to get to. The console shows all active and disconnected clients along with the ability to send 'commands' to the screen like elevated command lines and GUI's, file transfers, and few other things. It does however lack reporting capabilities, but we have been happy users otherwise for several years. Review collected by and hosted on G2.com.

What problems is SimpleHelp solving and how is that benefiting you?

The ability to remotely control users around the world and even send 1-time assistance links to 3rd party users when required is fantastic. It cuts down on remote support time tremendously by being able to see what the user is seeing. Review collected by and hosted on G2.com.