Siena AI Features

Can support effective translation for a wide variety of languages, even uncommon ones.

Quality control is performed by post-editing or by using a glossary.

Translation support is provided with near real-time responses during customer engagement.

Uses machine translation technologies to provide translation support.

Continuously refines and improves translation support methods.

The translation engine is able to provide translation support to a large volume of translation requests.

All messages are either immediately deleted, or held in a secure location following regulations.

Provides translation across all support channels like chat, ticketing, email, etc.

Communication security meets HIPAA, GDPR, and CCPA regulatory standards.

Customer's anonymity is maintained.

Is able to process inquiries submitted by text data from live chat, email, or SMS This feature was mentioned in 19 Siena AI reviews.

Comprehends human speech and can transcribe it to text for processing 16 reviewers of Siena AI have provided feedback on this feature.

Based on 18 Siena AI reviews. The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries

As reported in 18 Siena AI reviews. The platform is able to automatically determine how to resolve help tickets without assistance by human agents

The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence 17 reviewers of Siena AI have provided feedback on this feature.

Based on 18 Siena AI reviews. When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to

The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses This feature was mentioned in 18 Siena AI reviews.

Multilingual capabilities allow the AI to process inquiries from many languages 16 reviewers of Siena AI have provided feedback on this feature.

As reported in 17 Siena AI reviews. The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.