[ Siena AI Reviews ](https://www.g2.com/products/siena-ai/reviews) [ Siena AI Reviews ](https://www.g2.com/products/siena-ai/reviews) # Siena AI Features ##### ## Platform (6) Multilingualism Can support effective translation for a wide variety of languages, even uncommon ones. Quality Quality control is performed by post-editing or by using a glossary. Real-Time Translation support is provided with near real-time responses during customer engagement. Artificial Intelligence Uses machine translation technologies to provide translation support. Self-Improving Continuously refines and improves translation support methods. Volume The translation engine is able to provide translation support to a large volume of translation requests. Show More ##### ## Channel (4) Security All messages are either immediately deleted, or held in a secure location following regulations. Omnichannel Provides translation across all support channels like chat, ticketing, email, etc. Privacy Communication security meets HIPAA, GDPR, and CCPA regulatory standards. Anonymity Customer's anonymity is maintained. Show More ##### ## Customer Support (3) Text Is able to process inquiries submitted by text data from live chat, email, or SMS Speech Comprehends human speech and can transcribe it to text for processing Knowledge Base The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries Show More ##### ## Automation (3) Ticket Resolution The platform is able to automatically determine how to resolve help tickets without assistance by human agents Customization The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence Intelligent Routing When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to Show More ##### ## Artificial Intelligence (3) Learning The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses Language Multilingual capabilities allow the AI to process inquiries from many languages Conversational AI The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers Show More ##### ## Generative AI (3) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text-to-Speech Simulates human-like speech from text inputs. Show More [ ![Ada](https://images.g2crowd.com/uploads/product/hd_favicon/d9a6ebdf8b846e2ef3d40f78e4f8e4bb/ada-support-inc-ada.svg "Ada") Sponsored Ada 4.6/5 (173) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5 (2,424) ](https://www.g2.com/products/talkdesk/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5 (3,706) ](https://www.g2.com/products/fin/reviews) [ ![Gladly](https://images.g2crowd.com/uploads/product/hd_favicon/8aaa2b1ae4369fe350abc7ddca7d7028/gladly.svg "Gladly") Gladly 4.7/5 (1,085) ](https://www.g2.com/products/gladly/reviews) [ View All Alternatives ](https://www.g2.com/products/siena-ai/competitors/alternatives) Siena AI Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5 (2,504) [ Compare Now ](https://www.g2.com/compare/siena-ai-vs-talkdesk) ##### Categories on G2 [ Customer Service Automation ](https://www.g2.com/categories/customer-service-automation)[ Multilingual Customer Support ](https://www.g2.com/categories/multilingual-customer-support) ##### Explore More [ What platform provides searchable transcripts for audio and video files? ](https://www.g2.com/discussions/what-platform-provides-searchable-transcripts-for-audio-and-video-files)[ Award-winning performance management software for software companies ](https://www.g2.com/discussions/award-winning-performance-management-software-for-software-companies-what-delivers-real-roi)[ Best rated account-based orchestration service ](https://www.g2.com/discussions/best-rated-account-based-orchestration-service-what-s-earning-trust) [ Top-rated EDI software for wholesale business ](https://www.g2.com/discussions/what-s-the-top-rated-edi-software-for-wholesale-businesses)[ Best AI code generators for secure and compliant code in finance and healthcare sectors ](https://www.g2.com/discussions/best-ai-code-generators-for-secure-and-compliant-code-in-finance-and-healthcare-sectors)[ Pros and Cons Details ](https://www.g2.com/products/siena-ai/reviews?qs=pros-and-cons) Show More [ What platform provides searchable transcripts for audio and video files? ](https://www.g2.com/discussions/what-platform-provides-searchable-transcripts-for-audio-and-video-files)[ Award-winning performance management software for software companies ](https://www.g2.com/discussions/award-winning-performance-management-software-for-software-companies-what-delivers-real-roi)[ Best rated account-based orchestration service ](https://www.g2.com/discussions/best-rated-account-based-orchestration-service-what-s-earning-trust) [ Top-rated EDI software for wholesale business ](https://www.g2.com/discussions/what-s-the-top-rated-edi-software-for-wholesale-businesses)[ Best AI code generators for secure and compliant code in finance and healthcare sectors ](https://www.g2.com/discussions/best-ai-code-generators-for-secure-and-compliant-code-in-finance-and-healthcare-sectors)[ Pros and Cons Details ](https://www.g2.com/products/siena-ai/reviews?qs=pros-and-cons)