ShipStation is a one-stop-shop for all things shipping and Fulfillment. The simple user-interface allows our small team to process a high volume of shipments across all types of sales channels and customer types. They have integrations to ensure we can connect any part of our tech stack to their platform with a high level of performance, ensuring business continuity. Their automation features have provided quick ROI on tasks that were previously very manual and costly from a labor perspective. Their support team has been hand-in-hand with us when exploring and rolling out new features and unlocking new functionality. Review collected by and hosted on G2.com.

I don't dislike anything. Anything left on the table is something that ShipStation is likely already developing or will work with us to ensure is on their roadmap. Review collected by and hosted on G2.com.

The system was actually very well built and once I figured it out I really like it Review collected by and hosted on G2.com.

Shipstation was working great for my small business, then they decided to take advantage of their customers. They put a significant price increase through by taking away tools we need on a day to day basis, and hiding them behind a subscription upgrade! Shipstation was already more expensive than other shipping companies, but now I'm paying SOOO much more for tools that I have to have. What a shame. Also they got rid of most of their customer service reps, and you have to aske Ai 10 times to get to a human. Last year I would have rated it 5 stars, this year, only 3. Terrible decisions from the top. Review collected by and hosted on G2.com.

I like ShipStation for its ease of use. It's very intuitive, which is great because I am not particularly well-versed in shipping processes or technology. ShipStation has really increased my knowledge about efficient mailing and shipping. I also appreciate how they are committed to constant upgrades and improvements, which shows they're dedicated to making their product and services better. They're also good at educating their clients on how to use ShipStation effectively, which I find valuable. Plus, the platform has really simplified my mailing process, saving me both time and money. Review collected by and hosted on G2.com.

There were a couple times through different upgrades and interfaces where I thought the navigation might have used an improvement, but it seems more intuitive now. Review collected by and hosted on G2.com.

I like that we can connect multiple shipping carriers to compare shipping costs. I would say I mentioned multiple shipping rates, which is cool. And then also being able to connect multiple sources like via webhook, via API, via Shopify, via Amazon is cool for handling multiple locations. Review collected by and hosted on G2.com.

ShipStation has a terrible customer service experience. I'm trying to connect to the ShipStation API, and the online documentation is terrible. I called the phone number listed in my account to get in touch with customer service and sat on hold for twenty minutes. It took the representative three minutes to figure out who I am, despite being a customer for over ten years. After being on the phone for twenty-three minutes, she said she can't help with the API and I need to write an email to someone else. Even though I shared all of the information about the problem, she refused to initiate this conversation. There's also confusion with their API structure; ShipStation has three different APIs, and it's unclear which one to use. There's a lot of ambiguity and it's a really annoying, bad experience. Review collected by and hosted on G2.com.

I like ShipStation because it makes it easy for me to print out labels, which saves me time and lets me put items in envelopes with a label on them, rather than boxing them. I appreciate the discounts I receive, as they allow me to expand my business by saving on shipping costs. This saving lets me invest back into my business, increase inventory, and offer new items or extras to maintain my customer base. The setup process was straightforward too—I just went online, filled out the information, and started shipping. Review collected by and hosted on G2.com.

When I first started ShipStation, it wasn't clear who the discounts were available for, as in which vendors. But now it seems to be easier. By and large, just more discounts on all vendors. The more we save, the more we ship. Review collected by and hosted on G2.com.

I found ShipStation quite helpful with its variety of carriers, which made managing shipments easier for my small business. The user interface is very friendly, allowing me to compare prices across different shipments with ease. It was easy to navigate and toggle between features, and I got familiarized with the system quickly, within just 10-15 minutes. Review collected by and hosted on G2.com.

I don't like their policy around having to load monies in the account rather than just paying for each shipment directly. For just sending one-off shipment, I was not able to charge it directly to my card, but had to load money on my ShipStation account. Now I have a carry-over balance that is of no use to me. It also was not easy to get an invoice for that specific shipment. Review collected by and hosted on G2.com.

ShipStation has helped me to quickly automate the process of transmitting orders from my website to my 3PL warehouse, who's then able to pick and ship products efficiently and accurately using a barcode scanner. ShipStation's negotiated rates with the US Postal Service and UPS are competitive, probably better than I could have gotten myself. Their system also includes an inventory management system with some reporting capability. Review collected by and hosted on G2.com.

Would be great if they could add negotiated Fedex rates. They have existing integrations / APIs for most website platforms, including for Opencart. Unfortunately, the integration for Opencart is out of date, and connects only to their shipping platform, it does not connect to their inventory management platform. I had to hire a developer to update their integration to make it work, as well as to write a separate integration to connect my website to their inventory management system. Their inventory reporting system appears to be missing tracking / storing daily inventory values, e.g. daily snapshot, which would be of great help for getting inventory on first and last day of the fiscal year for tax purposes. Review collected by and hosted on G2.com.

I like that I can use this for internal order management tracking as well as be able to ship using multiple carriers in one website. Review collected by and hosted on G2.com.

I don't like that we cant tie multiple packages with different specifications such as dry ice without having to split the order. I also don't like that once you enter an order, if it is misspelled you have to cancel and re-enter, a simple edit would be nice. I also wish it could accommodate UPS Premier service as well as DHL Medical Express, these are just not available yet. Review collected by and hosted on G2.com.

Shipstation best shipping provider in UK for woocommerce website with some automation conditions we can also add in shipstation & its syncing orders properly for woocommerce websites Review collected by and hosted on G2.com.

1 thing shipstation need to improve is its automatically should connect with shipstation after installing the plugin, not APIs need to create & fill details in shipstation, which take little bit more time & 1st time little bit confusing Review collected by and hosted on G2.com.

I use ShipStation to find discounted shipping rates and match them to delivery dates. I appreciate that ShipStation gives me all the shipping options without having to shop around. I like the ease of use and the detailed features like signature options. ShipStation acts as a one-stop shop and provides prompts that I wouldn't think of myself. The initial setup was very easy, which made getting started smooth. Review collected by and hosted on G2.com.

There's a restart of info at every loaded page, so it's best to get to the last page and enter details there. Review collected by and hosted on G2.com.