2026 is the year we went all in on letting ServiceTitan do what it does best so our people can focus on the work that actually needs hands on it. Smarter Routing has been the most valuable addition for us this year. Building routes used to eat up real time every morning, and now we're cutting drive time and fitting more jobs into the day without anyone burning an hour playing Tetris with the dispatch board. That's the theme for us across the board: automate the repeatable stuff, protect our humans for the judgment calls. It's also why we're working to get on the Max program now, because we want to take that automation as far as it can go. On top of that, I built our Lion's Share Challenge, a technician contest scored entirely on options-per-opportunity data pulled from ServiceTitan, and rebuilt our commission and spiff tracking on ServiceTitan reporting. Coaching runs on real numbers now, payroll runs off one source of truth, and the platform is genuinely running the business with us instead of just under us. Review collected by and hosted on G2.com.

I wish we could be on the Max Program to fully automate our business to really see how much it can grow. i also wish i could bring more team members to Pantheon to get motivated and see the value it brings Review collected by and hosted on G2.com.

I like that ServiceTitan provides an easy way to communicate, which is crucial for both our team and customers. The call recording feature is particularly handy since we can record interactions with our customers and find ways to improve. Their app enhances the overall communication experience, allowing us to fully engage with both our team and customers effectively. Review collected by and hosted on G2.com.

The deeper we get into ServiceTitan, the more the experience changes because we're locked in which makes it harder to change companies. ServiceTitan also is trying to be an all in one company, though they will not be there for a while in every avenue. Because of this they overcharge with the additional add ons when other companies for now, do the job better. The initial setup wasn't very easy and it is still taking time as we're adjusting to their new changes. Review collected by and hosted on G2.com.

ServiceTitan isn’t just “software we use.” It’s the backbone that keeps an HVAC business running without chaos. From dynamic scheduling and dispatching techs in real time, to invoicing on-site before we ever leave a home, it removes a lot of the back-and-forth that used to slow teams down.

The CRM side helps us stay ahead of customers instead of reacting to them, and inventory tracking keeps us from getting caught mid-job without parts. The integrations with accounting and reporting tools also give us real visibility into what’s actually driving performance and profit, not guesswork.

What I appreciate most is how it connects the field and the office so decisions happen faster and with better information. It’s not perfect, but when it’s dialed in, it absolutely raises the standard for speed, organization, and customer experience. Review collected by and hosted on G2.com.

ServiceTitan can definitely be powerful, but it’s not always plug-and-play. Setup can take time, and there’s a learning curve to really getting it dialed in the way your business needs it to run.

It can also get expensive quickly, especially when you start adding on pro products on top of an already significant investment. That’s something every business has to weigh against the efficiency and visibility it provides once everything is fully built out and working the way it should. Review collected by and hosted on G2.com.

fast dispatch software and ability to record calls Review collected by and hosted on G2.com.

Stay away from ServiceTitan. It’s extremely overpriced. I’ve been a customer for the past few years, and when they imported my database, they lost thousands of my customers and duplicated the entire database. It was a complete nightmare.

The situation was so bad that they fired the person responsible for the import and told me it was the worst import in the company’s history.

They also offer products like Market Pro and Schedule Pro — don’t waste your money. With Market Pro, I signed a one-year contract and was told I’d get the first six months free. Later, I found out they doubled the cost for the last six months.

Their customer service is absolutely terrible. There’s no one you can call directly. You have to email everyone and wait for a response, which may not come for weeks. Review collected by and hosted on G2.com.

They offer a comprehensive field service management solution that covers everything you need. Beyond scheduling and dispatch, their invoicing integrates seamlessly with QuickBooks. They also provide features like Marketing Pro, online payments, estimates and proposals, AI tools, and CRM functionality. Overall, it’s a true all-in-one platform designed to streamline operations and support business growth. Review collected by and hosted on G2.com.

Even though ServiceTitan is often praised as an all-in-one platform (like you described), there are some very consistent complaints that come up across reviews and user discussions.

1.) It's expensive, 2.) Steep learning curve/complexity. 3.) Long and difficult onboarding, 4.) Customer support can, at times be inconsistent, for example; long wait times, getting passed between teams, inconsistent answers. Bottom line; ServiceTitan's biggest downside is actually tied to its biggest strength: It tries to do everything, which leads to all of the above dislikes. Review collected by and hosted on G2.com.

ServiceTitan is a powerful field service management platform for the trades. It centralizes almost every part of our business - scheduling and dispatching, customer relationship management, invoicing and payments, and much more! We partnered with ServiceTitan to help us scale our family heating, cooling and electrical business. Review collected by and hosted on G2.com.

We dislike the pricing of the platform - it's a large annual investment - especially as a small, family business. However, we chose the investment to help us grow and scale.

Upon partnering with ServiceTitan, we were not aware of the long and complicated setup process of our account. There also was - and still is - a tremendous learning curve. The software is complex and navigation can feel confusing at first.

Another pain point is inconsistent customer support. We had a phenomenal customer success manager, Warren, who would meet with our team monthly and went above and beyond to answer our questions and help with beast practices. Our account was transitioned to a new, unresponsive customer success manager - and now we have a different customer success manager. Review collected by and hosted on G2.com.

What I like most about ServiceTitan is that it gives visibility into almost every part of the business. Once your processes are set up correctly, it really helps connect the office, technicians, dispatching, billing, and reporting all in one place.

One of the biggest improvements for us was getting away from relying on multiple spreadsheets to track everything. Having information live in one system instead of several separate spreadsheets has made communication, tracking, and accountability much easier across departments. Review collected by and hosted on G2.com.

What I like most about ServiceTitan is that it gives visibility into almost every part of the business. Once your processes are set up correctly, it really helps connect the office, technicians, dispatching, billing, and reporting all in one place.

I also like that it allows you to create workflows that fit your company instead of forcing every company to operate the exact same way. It has helped us become more organized, improved communication between departments, and made it easier to track things that used to fall through the cracks. Review collected by and hosted on G2.com.

Nothing. I never got to use the software in any functional capacity. Review collected by and hosted on G2.com.

ServiceTitan's I was misled and uninformed that this software is not designed for my business as a startup. At no point was I told that ServiceTitan is built for large commercial and enterprise businesses — not startups or small operators with one or two technicians. That is a material fact that was deliberately withheld. And has caused delays and harm to my business.

I was also not clearly informed I was signing a 2-year contract. No demo was provided before signing.

Onboarding was never completed due to delays entirely on ServiceTitan's side. I requested cancellation before onboarding finished, having never used the software. They refused and threatened collections.

I have since filed complaints with the Nevada AG, California AG, FTC, CFPB, and BBB. My credit card dispute was decided in my favor. Review collected by and hosted on G2.com.

I like the security in ServiceTitan because it provides an audit trail of all activities. It's great for tracking revenue through various reports that can be generated. The range of report options is extensive, and if you can think of a type, there's usually a way to generate it. Once I learned where to find things, it became easy to make necessary fixes. Review collected by and hosted on G2.com.

I think one of the things that could be improved is the support side of things. There's a noticeable discrepancy in the level of knowledge and efficiency between different support agents. Sometimes you get a support agent who knows a lot about ServiceTitan and can solve your problem in five minutes. Other times, it can take up to fifteen minutes to get the answer, which slows things down. The learning curve was a little bit high. Review collected by and hosted on G2.com.

I love our CSM, Jay Flores! He does an excellent job keeping us informed on updates and educating us where we need it regarding ServiceTitan. I also appreciate that ServiceTitan integrates with our QuickBooks Online, which we use to pay bills. It's definitely the best software we've used so far for taking calls, booking jobs, collecting revenue, and tracking our KPIs. Review collected by and hosted on G2.com.

One thing that isn't as popular with our team is that it is always updating! Sometimes we have a hard time with ServiceTitan and Apple (our guys use iPads in the field) and sometimes it can be difficult to get out of a Pro product because of contracts. Review collected by and hosted on G2.com.