---
title: ServiceTitan Reviews
meta_title: 'ServiceTitan Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 375 reviews by the users' company size, role or industry
  to find out how ServiceTitan works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 375
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# ServiceTitan Reviews
**Vendor:** ServiceTitan  
**Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 375
## About ServiceTitan
Ready to grow your service business? Meet ServiceTitan. ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ServiceTitan is powerful yet easy to use, combining scheduling, dispatch, invoicing, sales, marketing, reporting, and more in a mobile, cloud-based platform. Say hello to effortless job booking, seamless communication with your techs, advanced reporting, call recording and tracking, paperless invoicing, incredible visual sales tools, the ability to process credit cards in the field, and much more. ServiceTitan has helped a growing number of extraordinary service companies—like George Brazil, Hunter Heat & Air, Gold Medal Service, and Goettl—achieve incredible business results.



## ServiceTitan Pros & Cons
**What users like:**

- Users find ServiceTitan's **ease of use** exceptional, enhancing customization and access across devices for seamless operations. (29 reviews)
- Users commend the **exceptional customer support** of ServiceTitan, noting their helpfulness and thorough onboarding process. (24 reviews)
- Users appreciate the **comprehensive features** of ServiceTitan, enhancing workflow and efficiency for commercial use. (22 reviews)
- Users appreciate the **exceptional tracking capabilities** of ServiceTitan, enhancing workflow and efficiency for their businesses. (19 reviews)
- Users value the **efficiency** of ServiceTitan, optimizing operations and enhancing safety and management capabilities seamlessly. (17 reviews)
- Users value the **rapid platform growth** of ServiceTitan, enhancing efficiency and analytical capabilities for their businesses. (15 reviews)
- Users appreciate the **all-in-one scheduling platform** of ServiceTitan, enhancing efficiency and profitability for their businesses. (15 reviews)
- Data Management (13 reviews)
- Reporting Features (13 reviews)
- All-in-one Tools (12 reviews)

**What users dislike:**

- Users face a **steep learning curve** with ServiceTitan, making initial setup and usage challenging without proper training. (17 reviews)
- Users report that **improvements are needed** for features like the scheduling assistant and addressing bugs. (15 reviews)
- Users express dissatisfaction with **poor customer support** , citing misinformation and difficulty in obtaining satisfactory assistance. (11 reviews)
- Users experience **poor support** , facing delays and misinformation when seeking help from ServiceTitan's technical assistance team. (11 reviews)
- Users criticize ServiceTitan for its **limited functionality** , often needing workarounds and facing complications with essential features. (9 reviews)
- Users face **difficult training** and find the learning process complicated due to decentralized functionality in ServiceTitan. (7 reviews)
- Feature Limitations (6 reviews)
- Integration Issues (5 reviews)
- Setup Difficulties (5 reviews)
- Update Issues (5 reviews)


## ServiceTitan Discussions
  - [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) - 1 comment, 2 upvotes
  - [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) - 1 comment, 1 upvote
  - [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) - 1 comment, 1 upvote
  - [A way to make estimates in the office without first attaching them to an appointment?](https://www.g2.com/discussions/a-way-to-make-estimates-in-the-office-without-first-attaching-them-to-an-appointment) - 1 comment, 1 upvote
  - [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) - 4 comments, 1 upvote

- [View ServiceTitan pricing details and edition comparison](https://www.g2.com/products/servicetitan/reviews?page=10&section=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A21%3A48+-0500&secure%5Bsession_id%5D=77252957-d395-4d05-93f3-80c7c499b0ea&secure%5Btoken%5D=82e9ae7f9ad5aa4a6938e98a48c58cde29b253e4b28fdac0b06635e004d56704&format=llm_user)
## ServiceTitan Integrations
  - [Airship](https://www.g2.com/products/airship/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Intuit Enterprise Suite](https://www.g2.com/products/intuit-intuit-enterprise-suite/reviews)
  - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews)
  - [OnCall Air](https://www.g2.com/products/oncall-air/reviews)
  - [pulseM](https://www.g2.com/products/pulsem/reviews)
  - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)
  - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [Rilla](https://www.g2.com/products/rilla/reviews)
  - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews)
  - [SendPulse](https://www.g2.com/products/sendpulse/reviews)
  - [ZyraTalk](https://www.g2.com/products/zyratalk/reviews)

## ServiceTitan Features
**Additional Functionality**
- Time & Expense Tracking
- Technician Management
- Billing & Invoicing
- Third-Party Integrations
- Scheduling
- Quotes/Estimates
- Job Costing
- Job Tracking
- Workflow Management
- Timesheet Management
- Document Storage
- Generative AI
- Location Tracking
- Communication Management
- Work Order Management
- Service History
- Calendar Management
- Activity Dashboard
- IoT Device Management
- Customer Portal
- Mobile Access
- Electronic Signature
- Real-Time Notifications
- Routing
- Equipment Tracking
- Electronic Payments
- Predictive Analytics
- Dispatch Management
- Maintenance Scheduling
- Data Import/Export
- Accounting
- Reporting & Statistics
- API
- Reminders
- AI Copilot
- Customizable Forms
- Customer Database
- Inventory Management
- Accounting Integration
- Cost Database
- Commercial/Industrial
- Job Management
- Customizable Branding
- Labor Rates
- Real-Time Data
- CAD Tools
- Reporting/Analytics
- Customizable Templates
- Search/Filter
- Visual Assemblies
- Bid Management
- Takeoff
- Customizable Reports
- Cost Estimating
- For HVAC Companies
- Collaboration Tools
- Alerts/Notifications

**Activity Tracking**
- Activity Tracking

**API**
- API

**Calendar Management**
- Calendar Management

**Reporting & Statistics**
- Reporting & Statistics

**AI Copilot**
- AI Copilot

**Third-Party Integrations**
- Third-Party Integrations

**Workflow Management**
- Workflow Management

**Customer Database**
- Customer Database

**Customizable Reports**
- Customizable Reports

**Job Tracking**
- Job Tracking

**Inventory Management**
- Inventory Management

**CRM**
- CRM

**Electronic Payments**
- Electronic Payments

**Customizable Templates**
- Customizable Templates

**Activity Dashboard**
- Activity Dashboard

**Electronic Signature**
- Electronic Signature

**Scheduling**
- Scheduling

**Alerts/Notifications**
- Alerts/Notifications

**Reminders**
- Reminders

**Drag & Drop**
- Drag & Drop

**Mobile Access**
- Mobile Access

**Generative AI**
- Generative AI

**Customer History**
- Customer History

**Real-Time Reporting**
- Real-Time Reporting

**Employee Management**
- Employee Management

**Client Portal**
- Client Portal

**SMS Messaging**
- SMS Messaging

**Quotes/Estimates**
- Quotes/Estimates

**Billing & Invoicing**
- Billing & Invoicing

**Work Order Management**
- Work Order Management

**Email Management**
- Email Management

**Fleet Management**
- Fleet Management

**Multi-Location**
- Multi-Location

**Dispatch Management**
- Dispatch Management

**Accounting Integration**
- Accounting Integration

**Job Management**
- Job Management

**Technician Management**
- Technician Management

**GPS**
- GPS

**Job Scheduling**
- Job Scheduling

**Property Layouts**
- Property Layouts

**Mobile Signature Capture**
- Mobile Signature Capture

**Pest Activity Tracking**
- Pest Activity Tracking

**Pesticide Usage Tracking**
- Pesticide Usage Tracking

**Routing**
- Routing

**For Pest Control Companies**
- For Pest Control Companies

**Generative AI**
- AI Text Summarization
- AI Image-to-Text
- Generative AI

**Before the Job**
- Calendar
- Dispatch
- Roles
- Booking

**On the Job**
- Location
- Employee Communication
- Behavior Monitoring
- Client Notifications
- Field Sales
- Alerts/Notifications
- Real-Time Notifications
- Customizable Fields
- Multi-Location
- Payment Collection in the Field

**After the Job**
- Reports
- Analytics
- Billing & Invoicing
- CRM Integrations
- Accounting Integration
- QuickBooks Integration
- Third-Party Integrations
- Customizable Reports

**Agentic AI - Field Service Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Additional Functionality**
- Work Order Management
- Checklists
- Maintenance Scheduling
- Parts Management
- Service History
- Residential Properties
- Vendor Management
- Customizable Forms
- Purchase Order Management
- Mobile Access
- Dispatch Management
- Task Scheduling
- Calendar Management
- Asset Tracking
- Technician Management
- Status Tracking
- API
- Document Management
- Job Management
- Preventive Maintenance
- AI Copilot
- Real-Time Reporting
- Commercial Properties
- Real-Time Data
- Historical Reporting
- Contract/License Management
- Customer Database
- Barcode/Ticket Scanning
- Activity Dashboard
- Facility Scheduling
- Workflow Management
- Inspection Management
- Inventory Management
- Predictive Maintenance
- Routing
- Forms Management
- Chatbot
- Documentation Management
- File Storage
- Electronic Signature
- Self Service Portal
- Service Level Agreement (SLA) Management
- Personalization and Recommendation
- Resource Allocation
- GPS
- Reporting & Statistics
- Drag & Drop
- Quotes/Estimates
- Scheduling
- CRM
- Online Time Clock
- Workforce Management
- Activity Tracking
- Contact Database
- Productivity Analysis
- Prioritization
- Customizable Branding
- Price and Cost Calculations
- Performance Management
- Equipment Tracking
- Data Capture and Transfer
- Time Tracking
- Data Synchronization
- Secure Data Storage
- Location Tracking
- Route Optimization
- Offline Access
- Real-Time Updates
- Collaboration Tools
- Chat/Messaging
- Knowledge Management
- Electronic Payments
- Customer History
- Inventory Control
- Performance Metrics
- Project Management
- Client Portal
- Driver ETA
- Job Tracking
- Automated Scheduling
- Customer Management
- Reminders
- Work Order Creation
- Equipment Maintenance
- Data Import/Export
- Search/Filter
- Recurring Appointments
- Contractor Management
- Access Controls/Permissions
- Workflow Automation

## Top ServiceTitan Alternatives
  - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews)
  - [Simpro](https://www.g2.com/products/simpro/reviews) - 4.2/5.0 (443 reviews)
  - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (370 reviews)