What I like best about ServiceNow IT Asset Management is its ability to provide centralized visibility and control over the entire asset lifecycle, from procurement to retirement. The platform helps streamline asset tracking, automate workflows, and improve compliance, which significantly reduces manual effort and operational inefficiencies. I also appreciate the strong integration capabilities with CMDB, procurement, discovery, and ITSM processes, allowing teams to make more informed decisions based on accurate asset data. The reporting and lifecycle insights help optimize hardware and software usage while reducing unnecessary costs. Overall, it enables better governance, operational efficiency, and a more scalable approach to managing enterprise assets. Review collected by and hosted on G2.com.

One challenge with ServiceNow IT Asset Management is that the implementation and ongoing maintenance can become complex, especially in large enterprise environments with multiple integrations and data sources. Maintaining clean and accurate asset data requires strong governance and continuous process discipline, otherwise reporting and lifecycle tracking can become unreliable. Some licensing and software asset management capabilities also require significant customization and expertise to fully optimize. In addition, certain workflows and user interfaces can feel overly complicated for occasional users or smaller operational teams. While the platform is very powerful and flexible, maximizing its value often requires substantial time, resources, and platform knowledge. Review collected by and hosted on G2.com.

I like that ServiceNow IT Asset Management is a central, one-stop shop. I can link it to my role and responsibilities, and find all the information under my role. It works perfectly for me. Review collected by and hosted on G2.com.

I found setup a bit confusing because I need access to see Purchase Orders, etc. Review collected by and hosted on G2.com.

I like the ease of maintenance and the elasticity of the products that connect into IT Asset Management. I also appreciate the enablement of CSDM journeys. Asset records having business meaning across the offerings make the system much more cohesive. Review collected by and hosted on G2.com.

I find managing a large landscape of assets with ServiceNow IT Asset Management can become technically cumbersome. Handling multiple asset types, service mappings, and CSDM journeys requires niche skills. Also, configuring spokes for bespoke software during the initial setup wasn't easy. Review collected by and hosted on G2.com.

I like having a source of truth for asset tracking with ServiceNow IT Asset Management. It's great being able to kick off workflows around the retirement of devices and during problems. Having a central place for our asset data in a raw and unfiltered manner gives us better information to make decisions from. Using this information for device retirement, replacement, and kicking off break-fix requests allows us to fast-track our request processes. The initial setup of the tables was easy, which is also a plus. Review collected by and hosted on G2.com.

It takes quite a bit of time to transform and manage data from outside sources. The end result is great, but the journey to get there can be painful. Initial setup of the tables was easy, data transformation was hard but isn't really an issue with the solution more the need to have clean data. Review collected by and hosted on G2.com.

I like the ability to integrate ServiceNow IT Asset Management with other components of ServiceNow, specifically the IRM module. This integration is valuable because it allows me to create entities in IRM off of CMDB records, which is invaluable. Additionally, I find the ability to create 'entity types' in IRM based on attribute information in the CMDB makes scoping of risks and controls so much easier and time-efficient. Review collected by and hosted on G2.com.

There isn't out of the box automation to update IRM entities (which are linked to CMDB assets) as those asset details change in CMDB. For IRM entities created from CMDB assets, those IRM entities (name, description, etc) should be automatically updated as the CMDB changes. Currently, a manual sync is required, which is not practical at scale. Review collected by and hosted on G2.com.

As an executive sponsor, I look for capabilities that deliver clarity, control, and measurable financial impact—and ServiceNow Asset Management delivers on all three. It gives us a single, authoritative view of our asset landscape, enabling us to track, manage, and optimize assets across their full lifecycle.

What I value most is the visibility it provides into both hardware and software. With accurate, real-time data, we’re able to make stronger investment decisions, reduce waste, and stay compliant with licensing and regulatory requirements. That translates directly into cost savings and risk reduction—two priorities that matter at the executive level.

ServiceNow Asset Management also reinforces operational discipline by standardizing processes across departments. It reduces inefficiencies created by fragmented systems and manual tracking, while supporting tighter alignment between IT, finance, and procurement.

Just as important, it helps us operate more proactively. Rather than reacting to asset issues, we can anticipate needs, optimize utilization, and plan more strategically for future growth.

Overall, ServiceNow Asset Management isn’t simply about tracking assets—it’s about maximizing their value, reducing risk, and giving the organization the insight it needs to operate more intelligently. Review collected by and hosted on G2.com.

I can’t really think of anything specific to add, but I don’t get involved in the details. Review collected by and hosted on G2.com.

I like ServiceNow IT Asset Management because of the platform support and flexibility it offers. I appreciate the ability to use and create integrations with other platforms to deliver information. This is particularly helpful as we use a third-party warehouser for our hardware asset management, and ServiceNow allows me to create a solution to ingest data directly instead of relying on manual requests in the customer portal. The integrations with different platforms like Intune, SCCM, M365, Adobe, and CrowdStrike make the system versatile and valuable to our operations. Review collected by and hosted on G2.com.

The issues I face are more about process and governance than technological platform shortcomings. I need information from internal teams for software asset management. It's very difficult to get them to introduce new processes and workflows to get that info over to me. Review collected by and hosted on G2.com.

I use ServiceNow on a weekly basis and it has helped me report and solve issues at work. It's easy to use, the interface is friendly and it's easy to find the current status of the tickets. Review collected by and hosted on G2.com.

I don't dislike anything so far from the service. Review collected by and hosted on G2.com.

I personally use the reporting and Subscriptions module, powered with the connections to Adobe products and Microsoft. The subscriptions module allows me to report on a daily basis what department within my organization has licenses and who should not have licenses, linked with the user table inactive. We are saving money by not paying for inactive user licenses. The initial setup of ServiceNow IT Asset Management was great. Review collected by and hosted on G2.com.

The complexity of software models is time-consuming, and we don't have enough people feeding data into the system. Not enough people are willing to work in the system. There needs to be more awareness about the product before purchasing, as not many people know about it, making it hard to hire knowledgeable staff. Review collected by and hosted on G2.com.

ServiceNow IT Asset Management provides end-to-end visibility and control across the entire asset lifecycle, from procurement through retirement. The biggest strength is how tightly it integrates with CMDB, ITSM, and procurement workflows, allowing organizations to manage assets in context rather than in isolation.

It helps enforce standardization, improves compliance, and reduces waste by tracking ownership, usage, and lifecycle status in one platform. I also value the automation capabilities around asset onboarding, transfers, and disposals, which reduce manual effort and improve data accuracy. From an architectural standpoint, it aligns well with enterprise governance models and scales effectively across large environments. Review collected by and hosted on G2.com.

The biggest challenge is that the value of ITAM is highly dependent on data quality and process maturity. Without strong governance and consistent lifecycle management, the data can become unreliable. Implementation can also be complex, especially when integrating with multiple discovery sources, procurement systems, and legacy asset repositories.

Licensing and feature segmentation can sometimes make it difficult to fully leverage all capabilities without additional cost. Reporting can also require customization to meet specific business needs, particularly for financial tracking or compliance scenarios. Review collected by and hosted on G2.com.