ServiceNow IT Asset Management provides a comprehensive solution for tracking and managing IT assets throughout their lifecycle. It helps organizations prevent unnecessary purchases, streamline audits, and gain insights into asset utilization and status. Review collected by and hosted on G2.com.

I use ServiceNow IT Asset Management for tracking physical devices, which helps in managing laptops, servers, and other hardware from purchase to disposal. I really appreciate its centralized view of IT assets as it helps me understand where an asset currently is and who is using it. This feature helps me connect a particular asset with other IT-related processes. Having asset information in one place gives me better visibility and makes tracking much easier. I can see who is using which asset, its current status, and other relevant details without having to look through multiple sources. Review collected by and hosted on G2.com.

Before using IT Asset management , our hardware and software inventories lived in different places, and we often relied on outdated spreadsheets. With ServiceNow, everything is in one place and updates automatically. I especially appreciate how easy it is to track the full lifecycle of an asset from procurement all the way to retirement without having to chase people for information.

Another thing I genuinely like is the way it ties into other ServiceNow modules. When an incident comes in, I can quickly see which device is involved, who owns it, and its warranty details. It saves a lot of back‑and‑forth and reduces the guesswork that usually slows support teams down.

Overall, it just helps us stay organized. Instead of wasting time searching for asset details, we can actually focus on fixing issues or planning ahead. That’s the part that stands out the most for me. Review collected by and hosted on G2.com.

The platform is powerful, but that also means the setup and configuration can take a lot of time, especially if you’re not deeply familiar with the ServiceNow ecosystem. Sometimes even small changes require digging through multiple menus or relying on admins who understand the backend better.

Also, the UI, still feels a bit heavy at times. Simple tasks can involve more clicks than you’d hope for, and performance can slow down if there’s a lot of data on the instance.

Overall, it does the job well, but the learning curve and occasional complexity can be frustrating. Review collected by and hosted on G2.com.

I've been really impressed with the latest features of ServiceNow IT Asset Management. The automation and lifecycle management have seen significant improvements, which is a big plus. You get one place to see all your hardware and software assets, simplifying asset tracking, management, and optimization from start to finish. The new reporting tools and dashboards give organizations a clearer picture of how assets are being used, whether they're compliant, and what they cost. Moreover, it connects seamlessly with discovery and cloud management tools, offering more precise asset inventories while cutting down on manual tasks. This ultimately boosts operational efficiency across the board. Review collected by and hosted on G2.com.

ServiceNow IT Asset Management offers a thorough and easy-to-use solution. Still, opportunities exist to make it even better. For instance, improving the ability for users to customize reports could offer more flexibility in creating specific dashboards and reports with minimal effort. Moreover, if some of the complex setup and integration steps were simpler, new users might find it easier to learn the system. Also, advancements in automation, predictive analytics, and AI-driven recommendations could significantly enhance asset utilization and decision-making for organizations. Review collected by and hosted on G2.com.

Instead of stressing for weeks, I can now pull a clean, accurate report in just a couple of minutes and get through audit season smoothly. The AI also helps surface important asset information much faster, so I spend less time searching and more time actually acting on what I find. Review collected by and hosted on G2.com.

The platform handles my inventory needs smoothly and has genuinely made tracking my tech assets a breeze without frustrating roadblocks. Review collected by and hosted on G2.com.

I like how ServiceNow IT Asset Management makes it very easy to track assets and raise tickets when issues occur. The configuration for managing assets is highly customizable according to our needs, and it simplifies the maintenance of every asset. It's also tailored well for different client approaches to asset management, allowing us to design it according to specific client requirements. Review collected by and hosted on G2.com.

It costs on a higher side which becomes difficult for certain clients to procure licenses. Due to its cost, it is suited for a large enterprise rather than a small or mid size enterprise. Also, it needs additional licenses to use certain features which comes with an extra cost. It was a bit difficult to configure it from scratch. It needs an expert as it is a bit complex to setup. Review collected by and hosted on G2.com.

What I like most about ServiceNow IT Asset Management is its end-to-end visibility across the entire asset lifecycle. It brings hardware, software, licenses, contracts, and costs together on one platform. Its integration with CMDB and other ServiceNow workflows makes asset tracking more accurate and efficient. Automation also reduces manual effort, unnecessary purchases, and compliance risks. Overall, it helps organizations turn asset data into better operational and financial decisions. Review collected by and hosted on G2.com.

The initial setup and configuration can be complex, especially for organizations with large or inconsistent asset data. It can also become costly and require skilled resources to fully utilize its advanced ITAM capabilities. Review collected by and hosted on G2.com.

It provides end-to-end visibility into assets throughout their entire lifecycle, from procurement to retirement. It also streamlines compliance and cost optimization by automating tracking, audits, and license management. Overall, it helps businesses reduce waste and make better, more informed decisions about their assets. Review collected by and hosted on G2.com.

One drawback of ServiceNow IT Asset Management is its complexity, especially during the initial setup and customization. Getting everything configured exactly the way you want can take a significant amount of time and often requires a high level of expertise to do it properly. Review collected by and hosted on G2.com.

ServiceNow IT Asset Management feels like the future of asset management. Its seamless integration and easy-to-understand interface are what make it one of the best tools out there. Review collected by and hosted on G2.com.

At times, there are unexpected downtimes that can cause issues, and some of the filters feel out of date. However, these things keep coming up, and there are usually easy fixes for them. Because of that, it’s easier to work through the problems and navigate the issues when they happen. Review collected by and hosted on G2.com.

I enjoy seeing the progress that has been made in the platform to account for all aspects of asset management throughout various lifecycle stages and the workflows that are out of box to provide a holistic view of my hardware estate. Review collected by and hosted on G2.com.

The inability to produce procedures that are based on out of the box functionality directly from the platform and how workflows are tied to one another. Review collected by and hosted on G2.com.

The UI of the tool has become more user friendly with a lot of easy automation steps for creating ticket by end users from different business verticals without much challenge Review collected by and hosted on G2.com.

It requires a LOT of manual setup, configuration, and coding to get it tailored to the company's environment and needs Review collected by and hosted on G2.com.