What I like best about ServiceNow IT Asset Management is how much time it saves me when I'm troubleshooting a ticket. As L2 support, I'm constantly pulling up an asset to check warranty status, current owner, install location, or what other configuration items it's tied to and having that all linked to the CMDB means I'm not jumping between five different systems or chasing down spreadsheets to get an answer. When a hardware issue comes in, I can see the asset's full history and its relationships to other CIs right away, which speeds up root cause analysis and cuts down on back-and-forth with end users. The integration with Incident and Change Management is also a big help, since I can see if a device had recent changes or related tickets before I even start digging. It's made day-to-day support noticeably faster and more accurate. Review collected by and hosted on G2.com.

Honestly, the biggest downside is data quality. If asset records aren't properly linked to the CMDB or kept up to date, it slows me down instead of helping. Initial setup also looked pretty heavy from what I saw, and building custom reports for specific issues (like tracking recurring hardware failures) isn't as flexible as I'd like, so I usually just export the data instead. Review collected by and hosted on G2.com.

I really like the enhanced capabilities of ServiceNow IT Asset Management, especially the improved asset lifecycle management, automation, CMDB integration, and AI capabilities. AI integration can help with intelligent asset insights, automation of routine tasks, better data accuracy, predictive analysis, and faster decision-making. These capabilities reduce manual effort and improve overall IT asset visibility and management. Review collected by and hosted on G2.com.

ServiceNow IT Asset Management could improve the reliability and monitoring of SIAM integrations. Sometimes configured flows get stuck or data from Active Directory (AD) is not synchronized correctly, requiring manual updates to the affected records. Better integration monitoring, error notifications, automatic retry mechanisms, and improved data reconciliation would help identify and resolve synchronization issues faster while reducing manual intervention. Review collected by and hosted on G2.com.

What I like most about ServiceNow IT Asset Management is the ability to manage the complete lifecycle of technology assets in a single platform, from procurement through to deployment, maintenance, and retirement. It provides better visibility of asset ownership, location, status, and relationships with configuration items in the CMDB.

The integration between Asset Management and the CMDB is particularly valuable, as it helps improve data accuracy, supports better governance, and provides a clearer understanding of the technology estate. This enables more informed decision-making, improves asset utilisation, reduces waste, and helps ensure technology investments are effectively managed throughout their lifecycle. Review collected by and hosted on G2.com.

While ServiceNow IT Asset Management provides strong capabilities for managing the technology lifecycle, it can require significant effort to configure and maintain effectively. Achieving accurate asset data relies heavily on good processes, integrations, and ongoing data governance.

Some areas, such as hardware lifecycle management, software asset management, and licence optimisation, can become complex as environments scale. The platform also requires a strong understanding of asset and CMDB relationships to ensure data is structured correctly and delivers meaningful value. Additionally, licensing and module dependencies can make planning future growth and expanding capabilities more challenging. Review collected by and hosted on G2.com.

Asset records living next to the CMDB and the incident and request data is the whole point. When a device turns up in a ticket we can see who it is assigned to, where it sits, how old it is and whether it is still supported. Lifecycle states from procurement through to disposal are tracked in one place, so refresh planning and end-of-life reporting stop being a spreadsheet exercise. Software asset management gives us licence position and reclaim opportunities we could not see before. For endpoint compliance work it is useful having one source we can point at when someone asks how many unsupported devices we are carrying. Review collected by and hosted on G2.com.

The data quality problem is yours, not the product’s, and it will expose every gap you have. Discovery and normalisation need constant attention or your reporting drifts, and reconciling what discovery finds against what procurement recorded is ongoing work. Software asset management in particular takes real effort to configure before it produces anything trustworthy. Licensing for the SAM modules is a separate cost on top, which is a hard conversation when you are already paying for the platform. Reporting out of the box rarely matches what leadership actually asks for, so expect to build. Review collected by and hosted on G2.com.

The biggest advantage is having incident management, service requests, asset information, workflows, and reporting available within a single ecosystem. It has reduced manual coordination between teams and given us much better visibility into the lifecycle of requests. While the platform has a learning curve, once configured properly it becomes a reliable part of day-to-day operations. Review collected by and hosted on G2.com.

UI is complicated and there is a steep learning curve.

I often had to rely on saved filters because it wasn't immediately obvious where certain administrative settings were located. After a few weeks the navigation became familiar, but the initial onboarding took longer than I expected.Customization is difficult.We customized several workflows to match our internal approval process, and while the flexibility was impressive, even small configuration changes usually required testing to make sure they didn't affect existing automations. Review collected by and hosted on G2.com.

In terms of UI, it is simple and clean. Everything is managed within ServiceNow itself: you can define relationships between assets, track assets assigned to a particular user, monitor asset expiration, and capture the costs related to each asset. You can also set up reminders when an asset is about to expire.

ServiceNow offers a wide variety of integrations between different applications through the Integration Hub, which is an out-of-the-box solution and is very user-friendly to set up. Since everything is managed in the cloud, performance is good and changes are reflected in real time.

I’m not sure about the pricing and ROI. Support and onboarding are smooth; the ServiceNow team helps and ensures the proper prerequisites are in place. I’m also not sure about the AI/intelligence capabilities. Review collected by and hosted on G2.com.

It is a web of relationships between the assets and their defined relationship which sometimes gets very complex for someone to understand. Also I consider this benificial for a larger organisation than a small one. Review collected by and hosted on G2.com.

I mostly worked with ServiceNow as our main asset management tool. The UI is very easy to use, and the integrations with other apps are really good and practical. We improved our performance by using automation in ServiceNow, and the support team was always very helpful whenever we ran into issues with the platform or with automation. The AI features in ServiceNow are also meaningful; we used some of the AI models to build automation around our workflows. I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good Review collected by and hosted on G2.com.

I haven’t faced any major issues with the platform, but sometimes I feel annoyed when working on the automated workflows because of how restricted it can be, even for simple tasks. Review collected by and hosted on G2.com.

The standout feature of ServiceNow IT Asset Management is how smoothly it fits into a unified IT workflow. Because it integrates directly with Incident, Change, and Problem Management, it gives end-to-end visibility into assets from procurement through disposal. That visibility helps replace scattered spreadsheets and cuts down on manual tracking, making it much easier to keep asset information accurate and manageable in one central place. Review collected by and hosted on G2.com.

ServiceNow ITAM has some major drawbacks, including a high total cost of ownership, a steep learning curve, and a complex initial setup. The platform also relies heavily on the broader ServiceNow ecosystem, which often means you need significant consulting support or ongoing administrative effort to implement it effectively. Review collected by and hosted on G2.com.

I like the centralized asset management, easy tracking, and the automation features of ServiceNow IT Asset Management. It integrates seamlessly with other ServiceNow modules, which saves time and improves accuracy. The integration with tools like Active Directory, Microsoft Intune, SCCM, and ServiceNow ITSM helps automate asset discovery, user mapping, and incident management. Overall, it simplifies IT asset management and offers a feature-rich solution with strong automation and integration capabilities. Review collected by and hosted on G2.com.

I find the interface can feel complex for new users, and I notice that some configurations require technical expertise. Reporting and customization can also take time, especially for organizations with complex asset management needs. I also think it has a learning curve for new users. Review collected by and hosted on G2.com.

What I like best about ServiceNow Asset Management is how it provides a clear view of hardware and software assets in one place. It makes it easier to track asset lifecycles, stay organized, and reduce time spent searching for information. The integration with other ServiceNow products also helps streamline operations and improve visibility across the environment. It helps teams make better asset decisions with less manual effort. Review collected by and hosted on G2.com.

There’s not much to dislike about ServiceNow IT Asset Management. The platform is feature-rich and capable of handling a wide range of asset management needs. If I had to mention something, some areas can be a little complex. Other than that, it provides the functionality and visibility needed to effectively manage assets throughout the company. Review collected by and hosted on G2.com.