ServiceNow IT Asset Management is simple and easy to use, with a clean interface that helps both users and IT teams manage assets smoothly from start to end. ITAM connects well with ITSM, CMDB, and discovery tools through integrations, so you always get a clear and accurate view of your assets in one place.

The ServiceNow platform works reliably even for large ITAM implementation, and automation reduces manual effort while improving data quality which helps teams move faster. From a cost perspective, it supports better asset usage, tracks finances effectively, and avoids unnecessary purchases, which improves overall ROI.

Getting started with ITAM is straightforward, with structured support and standard workflows that make adoption easier. On top of that, built-in AI and intelligent features provide useful insights, helping with smarter decisions, compliance, and proactive planning throughout the asset lifecycle which makes various persona users easy to use and understand various ITAM KPIs. Review collected by and hosted on G2.com.

While implementing ITAM for large organizations, they struggle with stakeholder alignment, governance, and process ownership. ServiceNow IT Asset Management can feel a bit complex to use, especially for new users when they are not yet up to the speed. Performance and reporting may suffer if data is not clean or well-maintained in the system. The cost can also be high compared to simpler tools, especially when advanced features are needed to be implemented. Onboarding takes time because processes and governance need to be defined clearly. Also, AI and automation features don’t always show full value unless the platform is well-configured and mature. Review collected by and hosted on G2.com.

It is one of the best, most known product. The categorisation of tickets into incidents and sctask makes it more understandable to the business and event owners to prioritize resolutions. Review collected by and hosted on G2.com.

I don’t like the difference between request tasks, sctask, and RITM. Maybe I’m still not fully aware of how these are supposed to be used, but it’s confusing. Sometimes users provide a RITM, and sometimes they provide a request number, and it becomes unclear what I should referenctask itself to find sctask number Review collected by and hosted on G2.com.

I use ServiceNow IT Asset Management to monitor incidents and track their progress. I can create problem reviews and follow-up tasks, document events with precise timestamps, and record suggested future tasks. It also helps me assess potential enhancements. I find it very user friendly. Setup was very easy and fast, and I could learn many features by myself. Review collected by and hosted on G2.com.

I would like the ability to edit a comment. Sometimes I hit enter and the comment is incomplete or has errors, so I have to rewrite everything. I’d also like to edit it without losing the original timestamp and still be able to see the original comment so I can track any inconsistencies. Review collected by and hosted on G2.com.

I use ServiceNow IT Asset Management for tracking the software lifecycle and managing licenses, which helps me with compliance and audit readiness. I like how it shows entitlements versus actual used licenses, saving us from over-purchasing and flagging under-licensed software before it becomes an audit issue. The feature I like most is having a single place to see an asset's entire story, from purchase to its end of life, which saved me from piecing information together from multiple spreadsheets and emails. I particularly appreciate software discovery, normalization using the content library, and optimization all being managed in one ecosystem. Setting up ServiceNow IT Asset Management was very easy, like bread and butter, needing only the necessary prerequisites and plugins. I am also really interested in learning and exploring new features such as ServiceNow Now Assist Skills that could help automate ITAM tasks. Overall, I really like ServiceNow, not just for its ITAM module as I've started my career with it and continue to enjoy using it. Review collected by and hosted on G2.com.

I initially found it overwhelming to learn this big platform, ServiceNow. Once I got used to the instance, everything seemed easy, but the initial learning curve was quite steep for new users. Review collected by and hosted on G2.com.

ServiceNow IT Asset Management provides a comprehensive overview of service tasks, ensuring efficient asset management and seamless integration with the CMDB for enhanced operational efficiency. Review collected by and hosted on G2.com.

I genuinely appreciate how ServiceNow IT Asset Management has made my daily work in DC-Ops much smoother, particularly the CMDB integration, which is a real standout feature. It allows me to trace an incident directly to the affected asset and immediately see all its dependencies, which is a lifesaver during high-pressure situations. I love how it ties in beautifully with the rest of the ITSM suite, making asset data flow naturally into incidents, changes, and problem records, instead of sitting isolated. It has made managing patching and coordination across multiple client environments feel much more organized. It's a solid piece of our incident management workflow and is genuinely foundational for our team's operations. I find the CMDB integration beneficial as it maps asset relationships and speeds up incident resolution, provided the data is maintained cleanly. I also appreciate its seamless integration with tools like Moogsoft and Zabbix for monitoring and auto incident creation. Since switching from BMC Remedy, the improvement in asset tracking and incident correlation is quite noticeable. Overall, I'd rate it a 10 because I haven't encountered a competitor that matches what ServiceNow ITAM offers, especially with its CMDB integration and how it ties into the broader ITSM ecosystem. Review collected by and hosted on G2.com.

I have been using ServiceNow IT Asset Management as part of my daily work for managing hardware assets and maintaining accurate inventory data across the organization. One of the biggest advantages of the platform is its seamless integration with CMDB, which helps maintain asset lifecycle visibility from procurement to retirement.

The reporting and dashboard capabilities make it easier to track asset compliance, warranty status, and data quality. I also appreciate the flexibility of workflows and automation, which reduce manual effort and improve operational efficiency.

Another strong point is the integration with Discovery and other ServiceNow modules, allowing organizations to maintain reliable asset and configuration data. This has helped our team improve CMDB health and make better decisions based on accurate information.

Overall, ServiceNow IT Asset Management is a robust and scalable solution for organizations looking to centralize asset management and improve governance. While the initial setup and customization can require some planning, the long-term benefits in visibility and process automation make it a valuable platform. Review collected by and hosted on G2.com.

Implementation can be tough, but once it's done it will be easy to work Review collected by and hosted on G2.com.

What I like most about ServiceNow IT Asset Management is that it makes tracking and managing IT assets much easier. Everything is available in one place, so it’s easier to keep track of assets, understand their usage, avoid unnecessary costs, and ensure nothing gets missed during audits. I also like how it connects with other IT processes, making day-to-day asset management more organized and efficient. Review collected by and hosted on G2.com.

Sometimes, the platform feels a bit complex to navigate, and keeping asset data updated can be time-consuming. A simpler, more user-friendly interface would make things easier. Review collected by and hosted on G2.com.

SAM helps us manage customer software purchases and track license compliance in a simple way. The Workspace is the main page where we can easily see the compliance status and perform daily activities such as creating models, managing entitlements, normalization, and taking action on unlicensed software also track our compliance status publisher wise under the license usage view.

The Activities and Notifications feature is very helpful because it keeps track of pending tasks and reminds us about actions that need attention such as Schedule job and normalization suggestion and others. This helps us manage our work more efficiently and avoid missing important compliance issues.

UI / UX

The interface is simple and easy to use. All important information is available in one place, making daily tasks easier to manage.

Integrations

The tool works well with software inventory and asset data, which helps keep records updated and accurate, Also OOTB integrations available for SAAS application.

Performance

The system performs well and helps us quickly check compliance, manage entitlements, and review software data.

Pricing / ROI

SAM helps reduce licensing risks and avoid unnecessary software costs, which brings good value to the organization.

Support / Onboarding

The workflows, notifications, and task tracking features make it easy for users to learn and use the platform.

AI / Intelligence

The compliance insights and automated notifications help us identify issues early and take the required actions on time. Review collected by and hosted on G2.com.

The reporting and dashboard views could be more flexible, with additional customization options tailored to different user requirements. Notifications are helpful, but having more filtering and prioritization options would make it easier to focus on critical tasks. Review collected by and hosted on G2.com.

The platform offers a vast, dynamic content library; advanced ACC visibility; and improved cloud visibility. It’s easy to maintain a wide range of license metrics, and the ready-to-use plugins are helpful. The Assist features and skills add even more value. I also find it easy to set up integrations, and I appreciate the reusable workflows and scripts. Overall, it has strong CMDB and CSDM capabilities across the entire platform. Review collected by and hosted on G2.com.

The lack of access to the new AI features in PDI instances for POC purposes makes it difficult for me to learn, explore, and experiment with them. Review collected by and hosted on G2.com.

The UI is very user-friendly and easy to integrate with monitoring tools like BigPanda. It’s efficient at extracting data through ServiceNow reports, and it’s straightforward to access and use even for a beginner.I also like how forms, reports, knowledge articles, and similar features are designed—they feel clear and well organized. Review collected by and hosted on G2.com.

It might be worth considering making the UI more colorful so it feels livelier and more engaging. At times, especially when working in dashboards, I find myself wishing there were more presentation-style features like in PPT, particularly for weekly and monthly categorization. Review collected by and hosted on G2.com.