We've been using SearchStax for several years now, and they've proven to be an exceptional partner in managing search services for our website, which caters to over 4.8 million users. Initially, we managed our search infrastructure on-premise, which was very challenging due to both issues and a lack of internal expertise. However, since switching to SearchStax, whenever we've encountered a problem or opened a support ticket, their team has been incredibly responsive and provided the assistance we needed. The uptime of their service has also been outstanding. Review collected by and hosted on G2.com.

No downsides. The only feedback we have is for SearchStax to support the latest versions of Sitecore more promptly upon their immediate release. Review collected by and hosted on G2.com.

They have been a great partner with us when it comes to troubleshooting issues, reviewing our environment and helping us advance our Solr platform. We have great account managers to work with and Larisa has been our latest to help us through some current issues we have been having along with helping us optimize costs in our environment. Review collected by and hosted on G2.com.

I would like to see some better integrations into our other enterprise platforms like DataDog or Splunk. Also, we still need to work through some costing on the new environment. Review collected by and hosted on G2.com.

I enjoy not needing to directly manage a solr cluster. They can be a bit tedious to setup. Review collected by and hosted on G2.com.

Overall I like the program. One thing I do find a little difficult is price quoting. It always seems to take longer than I think it will. Review collected by and hosted on G2.com.

Many products in this space are trying to be all things to all people. A search product doesn't also have to be a CMS and a page builder and one-stop-shop for all things digital. The SearchStax product offering is straightforward and high quality.

The SearchStax team is also very responsive. The time between first inquiry and call with their partnership team was a matter of days, where other companies didn't respond for weeks or still haven't responded. In every interaction since, we've felt supported – from calls with subject matter experts, access to documentation or the ability to ask dumb questions. Review collected by and hosted on G2.com.

Deprecating the Theme Editor seems like cutting off a potential entry point to new customers. Having a pre-built and fairly standard theme to start with is a great way to focus on the more interesting and nuanced aspects of search customization. I'd like to see the Theme Editor come back in some way. Review collected by and hosted on G2.com.

Allows me to deep dive in relevant topics that I might come across to gain better insight Review collected by and hosted on G2.com.

I don't think I've come across a downside as of yet. Review collected by and hosted on G2.com.

I initially reviewed SearchStax in 2022, shortly after the redesign of Nashville.gov, when we integrated SearchStax's search interface into our new site. Since then, our satisfaction with their products has only grown. Their team actively listens to our feedback and has implemented features that have significantly enhanced the value of their tools. They continuously introduce new capabilities, such as machine learning and AI, which have greatly improved our users' ability to quickly and easily find content. Our customer representative regularly reviews our analytics and provides valuable recommendations for optimizing our search functionality. Our partnership with SearchStax exemplifies a successful and productive collaboration! Review collected by and hosted on G2.com.

I seriously can't think of a single thing that I didn't like about our past or current experience with SearchStax. Review collected by and hosted on G2.com.

They took the pain out of setting up all the resources and made the connectivity really easy. They have always been responsive to support requests and been able to resolve issues quickly Review collected by and hosted on G2.com.

The only downside was the difference in timezones but they were able to accommodate a time we could all meet Review collected by and hosted on G2.com.

Platform stability and superb customer support. Review collected by and hosted on G2.com.

Communication for support tickets is done through email which can make it difficult to share with the team or get them involved. Review collected by and hosted on G2.com.

Once installed and working, it was extremely simple to create a search page. What would take multiple days in Coveo I could replicate in 30 minutes with SearchStax

The entry point pricing for Search Stax is very affordable.

While it does not possess ALL of the functionality of Coveo, we found that very few implementations actually need that those advanced features. Review collected by and hosted on G2.com.

Our first implementation was using Sitecore 10.4 in Docker containers and it did not work. I spent a lot of time working with their excellent tech support staff identifying the problems until they released a new container image.

With Coveo, we can have separate indexes for web and master databases, with SearchStax, you get only one.

Every environment is another App, so if you have 3 devs and 3 environment (prod/qa/dev), you need 6 apps. This can start to become costly. With Coveo devs had free instances.

The ability to crawl external sources is an additional cost.

Some of the advanced functionality of Coveo are not available. Review collected by and hosted on G2.com.

We have a small technology team with limited experience in SOLR's intricacies. Partnering with SearchStax for our SOLR implementation has eased the burden of needing in-house expertise, providing us with peace of mind knowing we have expert support when troubleshooting issues. The level of assistance we've received has consistently exceeded our expectations. Review collected by and hosted on G2.com.

There were a few hiccups during implementation that might have been avoided with earlier identification in the discovery process. While hindsight is 20/20, this experience offers a valuable opportunity for both SearchStax and new companies adopting their platform to learn and improve future implementations. Review collected by and hosted on G2.com.