
I really like SaviDraw's reusable CX and EX journey mapping templates. They save me a lot of time by allowing me to plug in NPS and eNPS insights from Netigate without having to rebuild diagrams from scratch for every stakeholder review. The clean export options are great for sharing visuals safely after removing respondent PII, which helps me maintain CCPA compliance for our Dallas professional services team. Review collected by and hosted on G2.com.
SaviDraw lacks native API connections to Netigate, Salesforce, and our BI platform, so I have to manually copy survey metrics into diagrams. Its permission controls are also limited, making it hard to restrict access to drafts with respondent data. I spend extra time redacting PII manually to keep our Dallas professional services team’s work compliant with CCPA. I hope SaviDraw adds native Netigate and BI webhooks to auto-pull fresh NPS or eNPS metrics. On permissions, I need role-based access so only my team can edit drafts with respondent data. Right now I must manually remove all PII before sharing, adding extra steps to maintain CCPA compliance. Review collected by and hosted on G2.com.