One thing that Sauce Labs does very well is continuing to provide education for technological products, so that we stay up to speed and are even able to learn new things that we never knew before. I definitely saw myself applying a lot of the new concepts that I learned, such as automated testing.
I also love the Secret Sauce where we can learn about new product updates for Sauce Labs, as well as learn about upcoming events such as SauceCon. I love being able to stay abreast of a company that I love, as well as be able to learn of more interactive meetings where I can meet tech-minded people, as well as the Sauce company, i.e. Saucecon.
I really love the customer service. Once in the Forum, I had a question, and Alyssa the VP actually gave me a reply, and was very quick to respond as well as very friendly. I've never had a company where the leadership was so responsive and so eager to dive in with customers on issues and questions that they have. This definitely shows that Sauce isn't just about getting profits, and that they truly deeply care about making the customers happy and successful.
Lastly, I love how Sauce University has a stash which encourages friendly competition among team members. It shows who has the most points, which encourages us to continue to actively participate in those trainings and challenges and quizzes. This in turn adds an element of fun to our work. Review collected by and hosted on G2.com.
In Sauce University trainings, it would be nice we could receive more in-depth information, as opposed to a short paragraph of information. As a beginner in the technological field, I would definitely find that helpful. Maybe they could do something where you can create a link to show more details, so that more advanced readers don't have to open it, but beginners can actually open up that link to read more.
Also, it would be nice if in the trainings you would include the videos as well because a lot of people are visual learners.
I wish it were easier to search through the Sauce Labs help page. Sometimes it takes quite a few searches to get to the right result. For instance, I'm not sure if I should click on Knowledge Base or Documentation or Support- there's too much to click-through. There should just be a Search All button that would search across the whole Sauce Labs page, so that we can easily find the answer that we need.
Our team especially loves the challenges, because again that fosters friendly competition and encourages us to continue to learn more about the product and the tech, as well as hone previous skills we've learned through Sauce Labs. We definitely hope that more of those classes come out every week, so we can dive deeper into each concept. I think there should be a feedback page where we can submit ideas for the classes that we would like to see. Review collected by and hosted on G2.com.