The service is outstanding. They provide me with the combinations of browsers/platforms that make it easy for me to do my job. And I don't have to spend any of my time maintaining a lab! Lab maintenance is where I found I was spending a lot of time in previous jobs. One less thing to worry about now! I love being able to watch the videos, and to share the screenshots that the system takes for me. Review collected by and hosted on G2.com.

Sometimes it takes a little longer than a few days to get my support cases to closed. They used to be able to turn around support cases in a few hours, but now it's a little longer. It seems to me (anecdotally) that the time needed to get the tests running is a smidge longer. But I have not done anything besides mention this to support. Review collected by and hosted on G2.com.

Saucelabs integrates with our continuous delivery system. Allowing us to test on a ton of different OS and browser configurations. Without the SauceLabs solution, we would have to have 20+ machines in order to create the same solution. And what we get with this solution that we don't get with a local solution is error handling, reporting, screen recording, etc. Review collected by and hosted on G2.com.

I am not sure that there is anything I can say that I don't like. We have been with saucelabs for a number of years, back in the day there were issues, but as time goes on, and saucelabs releases new features and fixes, they are at a point now that they work very well, and meet all my needs. Review collected by and hosted on G2.com.

I looked into saucelabs for a real device cloud solution for automation on native apps, overall I would rate Saucelabs a 6 out of 10 for real devices. They offer a lot of emulators which is fantastic for mobile web testing, not exactly bullet proof solution for Native apps as emulators tend to lie. They offer private and public clouds with their real devices through testobject, parallel execution for automation is also possible on their real devices- ex running iOS and Android automation scripts at the same time on multiple devices and OS. Newest devices are available for immediate use when released, as well as beta OS being an option. Access to secure environments is possible through a tunnel and they integrate with Hockey and Appium. Review collected by and hosted on G2.com.

For real devices we had several dislikes for Saucelabs (TestObject) -They only have devices in the US and EU, can be a con for an app available in several different countries - Appium logs are not viewable on the same screen as the cycle running -No access to short key of the real devices (volume button, etc) -Android devices had outdated google play services our apps didn't even support. - When you face issues on the real devices their support team always guides you to use their emulators. You get these for free through Android studio and Xcode, why would you pay for them? Offering emulators is not some groundbreaking solution, there are free options, you do not need to pay for them. Review collected by and hosted on G2.com.

Saucelabs brought grid in a much simplified way. A single tool for parallel execution, support of many devices, multiple famous browsers made saucelabs very Automation friendly and also very user friendly. Even though running in grid, browsers are not headless, so each execution is visible and recorded. Also there is place for manual testing where user can select any device with any software version and test there. Review collected by and hosted on G2.com.

Execution is a little slower than executing in Grid directly. Also, if an automation script contains multiple instances to be executed, each creates a separate session. Also, couldn't execute more than 7-8 parallel execution at a time. If I execute more than 8(may be due to the license we have), all scripts start to fail. Review collected by and hosted on G2.com.

I like the ease to run a lot of combinations of OS/browser/version when I'm testing web apps with Selenium just calling Selenium hub. Testing and automating tests in different browsers and operating systems is a hard and expensive task, because you have to install and do all maintenance and updating work. Review collected by and hosted on G2.com.

When you need to trial the application, the trial accounts are very limited, without all OS and browsers available in the professional plans. Review collected by and hosted on G2.com.

It's easy to test a wide variety of system configurations that would be a pain to maintain myself. Automated and manual testing options are great. Review collected by and hosted on G2.com.

We have seen slowness when running automated testing so the time it tasks to run all our test is sometimes and issue. We also have seen timing problems that don't occur when you run the test manually or locally so there is some back and forth to get the sleeps set correctly. Review collected by and hosted on G2.com.

The best thing about Sauce Labs is the ability to test our products across a variety of configurations of Operating Systems and browsers. This frees us from all the unneeded maintenance work. Review collected by and hosted on G2.com.

No major issues here. The only thing I have noticed is the fact that tests are not as fast as on a local machine. Review collected by and hosted on G2.com.

It gives you a detailed look at what's going on with your users while conserving their privacy. Review collected by and hosted on G2.com.

The product is pretty good for what it does. Review collected by and hosted on G2.com.

Sauce Labs is great for providing varied mobile and web platform & versions to test against - this includes live and automated. This has been useful to our manual testers as well as some of our CI processes. Their support is also pretty good, I may not get the answer I want right away, but they do respond and are willing to work with me. Review collected by and hosted on G2.com.

I do dislike the slow speeds of testing due to the setup time, especially on mobile devices. Also without some forethought, tests can be very disorganized and unmanageable. Review collected by and hosted on G2.com.

The fact that you get a video recording of a user session, synchronised with network activity, logs, crashes is absolutely brilliant in helping debug issues that are hard to recreate. In addition, you can add custom data to easily find a relevant session. There are also insights on app responsiveness and performance. Review collected by and hosted on G2.com.

security/privacy concerns does not allow using this in production - that would have been an amazing tool to get insights on real users usage patterns. For some industries / applications this is not a concern though. Review collected by and hosted on G2.com.