What I like most about Manago AI is its audience segmentation and marketing automation capabilities. They make it much easier to build targeted campaigns. We can create segments based on customer behavior and purchase history, which helps us deliver more relevant communication.

I also like the intuitive campaign builder and the ability to automate customer journeys, saving a significant amount of manual work.

The platform is continuously improving with new features, and the support team has always been responsive whenever we've needed help. Review collected by and hosted on G2.com.

Some areas of the platform could still be improved, and we regularly share our feedback and suggestions with the Manago AI team. We appreciate that many of these improvements are continuously addressed. Review collected by and hosted on G2.com.

What I value most is the intuitive newsletter builder - it's clean but still packed with features, so you can put together polished campaigns quickly. A good sign of how easy it is to use: a non-technical colleague picked up the platform without any trouble, even though I'm the one from IT who handles it day to day. The integration with our store works well and unifies customer data into a single profile, and whenever an issue comes up, support helps resolve it quickly. Automations and mailings run reliably and handle our sending volumes without problems. For the range of features you get, it's been a solid investment that has saved us a lot of manual work. The AI-based send-time optimization is also useful, helping pick the best moment to send a newsletter. On top of that, the Polish-language support and direct contact with our account manager genuinely make onboarding and everyday work easier. Review collected by and hosted on G2.com.

With such a feature-rich platform, the interface can feel a bit overwhelming at first, and some of the more advanced configurations aren't always intuitive - it takes a bit of time to find your way around everything. A few settings could be more self-explanatory, so at the start it helps to lean on the support team. Once you get familiar with it, though, it becomes much easier. Review collected by and hosted on G2.com.

What I like most about SALESmanago is that it is a very intuitive platform and quite easy to use and implement. The analytics, the creation of flows, and the automated flows with predefined templates make the work much easier, making it quite simple to create a flow from scratch. Additionally, the creation of emails and campaigns is also quite simple and the experience is very intuitive. These are the features I like most about the platform. Review collected by and hosted on G2.com.

The customer service solution of SALESmanago has room for improvement, especially in loading time and traceability. There are times when the loading of information is a bit slow, which impacts when an agent is attending to a customer. Review collected by and hosted on G2.com.

In our opinion, the greatest strength of Sales Manager is its team of specialists and account managers, who efficiently guided us through the integration and onboarding process. Crucially for our business, our account manager is fully committed to helping us fulfill special requests, often under tight deadlines.

Another plus is the continuous development, including the addition of AI-based solutions, webinars, and training. Overall, we rate Sales Manago as a comprehensive tool for marketing automation and customer communication, offering a wide range of capabilities and technical support. Review collected by and hosted on G2.com.

From a technical standpoint, the system certainly meets the expectations of the e-commerce industry; however, in our gambling industry, it requires a few tweaks and workarounds to effectively analyze customer behavior and run campaigns for them based on that data. Review collected by and hosted on G2.com.

SALESmanago is a powerful automation engine that effortlessly handles massive databases and complex custom integrations. Its advanced analytics allow us to monitor real-time behaviour and replace guesswork with facts.

This, combined with an efficient reporting module, enables us to reach diverse customer segments with professional-grade technical personalization. Review collected by and hosted on G2.com.

The primary challenge is the steep learning curve required to fully master its advanced features and custom integration capabilities. While the platform is powerful, the sheer volume of data and options can initially lead to "information noise" if not managed by an experienced team. Additionally, the interface, though functional, requires a high level of technical proficiency to navigate efficiently when building complex, multi-segment workflows. Review collected by and hosted on G2.com.

SALESmanago stands out as a powerful and flexible Marketing Automation platform that has evolved significantly over the years. It combines customer data management with advanced automation features, making it a strong solution for eCommerce and omnichannel strategies.

One of its key strengths is the ability to centralize data from multiple sources and use it to create highly personalized marketing campaigns. The platform offers a wide range of tools—from email marketing and behavioral targeting to AI-driven product recommendations—which allow for a more tailored customer experience.

Another positive aspect is its continuous development. New features and improvements are released regularly, showing a clear commitment to innovation and staying aligned with market needs. Review collected by and hosted on G2.com.

While SALESmanago is feature-rich, some areas of the platform can feel complex, especially for new users. The learning curve can be a bit steep when trying to fully leverage all available functionalities. Review collected by and hosted on G2.com.

SALESmanago is a tool that truly makes everyday work easier — not only in the e-commerce industry but also in telecommunications services. It offers extensive capabilities, from segmentation and automation to communication personalization and multichannel customer engagement, making it possible to run highly tailored campaigns for different customer groups.

Another big advantage is the support. The team is very helpful, responds quickly, and genuinely tries to find the best solution instead of just redirecting you to documentation. This makes implementing new ideas and solving problems much smoother. Review collected by and hosted on G2.com.

Many features and integrations are clearly optimized for e-commerce. Companies from service-based industries may sometimes need to adapt the setup to fit their processes. Fortunately, the system is flexible and the support team is very helpful in finding suitable solutions. Review collected by and hosted on G2.com.

I have been working with SALESmanago for a little over a year on daily basis, and the platform has significantly improved the way we manage customer communication and automation.

One of the biggest advantages for me has been the intuitive email builder. The ability to pull products and prices directly from our website and automatically generate UTM‑tagged links has streamlined our workflow and saved us a substantial amount of time on each campaign (with previous solution, we had to create links manually).

The built‑in Live Chat has also proven to be a valuable tool, allowing us to support customers more efficiently without needing additional integrations. It is very easy it is to manage pop‑ups. AI‑driven segmentation helps us target the audience with far greater precision and optimize expenses on mobile messaging. Workflows are really easy to build, though so far, I use very simple ones. 

Another critical benefit is the fast and responsive support team, who are always ready to help and genuinely committed to improving their services.

Of course, I still see many areas where the platform can continue to grow and evolve. However, I clearly see that SALESmanago is moving in the right direction and actively developing the features that are important for my business needs.

Overall, it’s a solution that continues to improve and one I’m confident will only get stronger over time. Review collected by and hosted on G2.com.

1) In SALESmanago, main contact identificator is email, while in my business - phone number. As a result, there is no protection from creating duplicates with same phone number.

2) In contact selection, there is no OR option, only AND, which makes filtering less convenient. Not possible to exclude contacts choosing 2 different external events: like either made purchase or visited site today.

3) Not possible to spread mailing over time (like, not send all at once, but distribute evenly over several hours). Review collected by and hosted on G2.com.

I appreciate Manago AI mainly for its broad range of features, including newsletters, automated emails, and the option to configure web push notifications. The customer segmentation tools are also helpful, and the email creator is straightforward and intuitive to use. On top of that, the recently introduced AI Agent supports account management and makes it easier to review performance and analyze results. Review collected by and hosted on G2.com.

At this point, there isn’t much I dislike about Manago AI. I’m especially looking forward to the rollout of new AI features that can create workflows independently. Review collected by and hosted on G2.com.

We’ve been using SALESmanago for a while now, and it’s a solid choice if you're looking to get serious about marketing automation. It’s particularly effective at pulling together customer data and helping us run more personalized campaigns without a ton of manual effort. Review collected by and hosted on G2.com.

The platform is quite feature-heavy, which is great for scaling, though it does take a bit of time to get used to the interface. It’s a reliable, middle-of-the-road solution—not perfect, but it definitely does the job of streamlining our workflows and improving how we target our audience. Review collected by and hosted on G2.com.