What I like best about Salesforce Backup & Recover is the added confidence it provides in protecting critical Salesforce data and metadata. It helps reduce the risk associated with accidental data deletion, configuration changes, or other unexpected issues by providing reliable backup and recovery capabilities. I also like that it is integrated with the Salesforce platform, making data protection easier to manage without relying heavily on separate third-party solutions. Review collected by and hosted on G2.com.

For sandbox seeding, it wouldn't support managed packages data structure. Review collected by and hosted on G2.com.

What I like most about Salesforce Backup & Recover is the peace of mind it provides by protecting critical Salesforce data and metadata. The automated backups, easy recovery options, and centralized visibility make it easier to recover from accidental deletions, data corruption, or unexpected changes without disrupting business operations. Review collected by and hosted on G2.com.

One area that could be improved is the user experience and ease of configuration. Some backup and recovery settings can feel complex for new users, and clearer guidance, simpler workflows, and more intuitive navigation would make the product easier to use. Additional flexibility around backup scheduling and reporting would also be helpful. Review collected by and hosted on G2.com.

Anonymization, searchable backup are great features Review collected by and hosted on G2.com.

Need for more trails to learn and understand Review collected by and hosted on G2.com.

The recovery part is what really shines. It's possible to narrow it down to a few records as needed instead of having to do a full restore to repair them.

The fact that it automatically rebuilds all relationships between records is also what makes this a stronger choice than a standard data backup solution. Review collected by and hosted on G2.com.

The user interface could use some work to make it more intuitive and the solution can get expensive quite quickly for large data volumes. Review collected by and hosted on G2.com.

What I like most is the peace of mind it provides. Backups are automated and integrated directly into Salesforce, and recovering data is relatively straightforward when something goes wrong. Review collected by and hosted on G2.com.

The main downside is the cost, especially for organizations that already have significant Salesforce licensing expenses. The configuration and recovery options could also be more intuitive and flexible. Review collected by and hosted on G2.com.

I love the confidence it gives us, knowing our data is secure. Review collected by and hosted on G2.com.

Nothing—it's been so easy to use and set up that there really isn’t anything to dislike. We haven’t had a single issue using it to date. Review collected by and hosted on G2.com.

I like Salesforce Backup & Recover because of its integration with the same platform and the practicality it offers. It's easier to use and install, and the developers and managers of the platform are already familiar with how it operates, which makes it even more valuable. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I like how easy it is to protect critical Salesforce data and restore it when needed. The automated backups provide peace of mind and reduce the risk of data loss. Review collected by and hosted on G2.com.

The setup and configuration can feel a bit complex at first, especially for users who are not very technical. More guidance and a simpler user experience would be helpful. Review collected by and hosted on G2.com.

I appreciate the granularity of recovery in Salesforce Backup & Recover. Being able to restore at the record level rather than opting for a full org restore really changes the operational risk profile for enterprise clients. I find the version comparison feature genuinely useful; it lets me understand the impact of an incident before committing to a restore. The native nature of the tool to Salesforce is significant as it means that data doesn't leave Salesforce, simplifying data lineage documentation and reducing the attack surface. The automated scheduling is another highlight because it ensures backups run consistently without manual intervention, which is crucial in regulated environments. Lastly, the fact that sensitive fields remain within the Salesforce security boundary during backups is important for compliance with GDPR and HIPAA. Review collected by and hosted on G2.com.

A few genuine areas for improvement. First, scope coverage: Salesforce Backup & Recover primarily addresses structured CRM data, but an enterprise org's risk profile includes unstructured content too — files, attachments, Knowledge articles, CMS content for Experience Cloud sites. For clients using Experience Cloud with a headless CMS or third-party content platforms, the backup strategy for that content layer has to be handled separately, which increases architectural complexity. Second, the interface and tooling operates outside the standard Salesforce UI, which adds friction for admin teams who aren't deeply technical. Simpler, in-console workflows for common recovery scenarios would reduce time-to-recovery when every minute matters. Third — and this is a broader architectural observation rather than a product critique — Backup & Recover is one layer of a data protection strategy, not the complete answer. Clients sometimes treat it as comprehensive coverage when it still needs to be paired with: a data archival strategy to manage storage consumption, field-level encryption for the most sensitive data, event monitoring and shields for breach detection, and where appropriate, external backup tooling like AWS Backup or Ownbackup for organisations that need multi-cloud redundancy or faster RPO/RTO guarantees than the native product provides. Review collected by and hosted on G2.com.

What I like most about Salesforce Backup & Recover is the level of control it provides over data protection and recovery. Instead of relying on basic export tools, it allows us to maintain consistent backups and restore data in a much more granular and reliable way.

A key advantage is the ability to compare data versions and selectively restore records, which is extremely useful in scenarios involving accidental deletions or incorrect updates caused by integrations or user actions.

This significantly reduces the risk of data loss and minimizes the impact of incidents, giving more confidence when managing large volumes of data and complex environments. Review collected by and hosted on G2.com.

One aspect that could be improved in Salesforce Backup & Recover is the overall usability and accessibility of the solution. Since it operates outside of the standard Salesforce interface, it can feel less intuitive to navigate and requires additional effort to manage compared to native tools.

In practice, this can slow down adoption, especially for teams that are used to working directly within the Salesforce environment. Additionally, setting up and managing backup policies and restore processes may require a deeper understanding, which can increase the dependency on more technical users.

A more seamless integration with the core Salesforce interface and simpler configuration workflows would help improve usability and make the tool more accessible for a broader range of users. Review collected by and hosted on G2.com.