SaaSAssure Reviews & Product Details

Asigra Tigris Backup is an award-winning agentless enterprise cloud backup & recovery platform that proactively hunts ransomware. Asigra Tigris is the world’s most secure backup software platform with advanced anti-ransomware properties to protect your enterprise’s last line of defense against hackers. Your backups. Cybercriminals have adapted to current backup protection techniques like air-gapping and immutability by launching trojan horse Attack-LoopsTM that embeds malware into backups and getting access to stolen credentials to sabotage backup sets. Asigra reduces risk exposure with multiple layers of protection including bidirectional malware scanning, deep multi-factor authentication, backup renaming, and a soft-delete for administrators. Asigra utilizes cutting-edge antimalware scanning, featuring advanced heuristics-based and signature-based antimalware detection techniques to stop known and zero-day threats from reinfecting your environment. And as a truly agentless solution, Asigra provides a much smaller attack vector while also dramatically reducing the administrator effort needed to deploy, manage, and update Asigra software and backups. No other backup software solution protects your backups like Asigra. Stop hiding from ransomware and start hunting it.

Seller

Asigra

Discussions

SaaSAssure Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Rina Mattucci-Rea

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

13 months

View More Pricing Information

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User Insights

Average based on 81 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

SaaSAssure Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is SaaSAssure, and what problem is it built to solve?

It is cloud backup and recovery software designed to protect data across cloud-based, physical, and virtual environments. It addresses the need to safeguard data while supporting compliance with industry standards and regulatory requirements.

What languages does SaaSAssure support?

It supports English, for a total of 1 supported language.

What company sizes and industries is SaaSAssure the best fit for?

The strongest fit in actual use is among small-business and mid-market teams, with IT and service-provider work particularly prominent. Enterprise use is also represented.

Company sizes: Small businesses are the most prominent, followed by mid-market and enterprise organizations.
Industries: Information technology and services is the leading area, with telecommunications and computer software also represented.

How long does it take to implement SaaSAssure across a team?

Implementation is most often reported as taking less than a month, though some deployments take longer depending on the setup.

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported
1–3 months	Also reported
3–6 months	Less common

What customer support options does SaaSAssure provide, and how do users find the overall support experience?

Support is available through 24/7 live representatives and chat. The experience can be very helpful, with users describing knowledgeable staff and prompt assistance, but getting a case resolved can sometimes involve a cumbersome process or extra support costs.

What features or capabilities could make SaaSAssure even more useful?

The clearest opportunities to improve are the interface and reporting, along with faster disaster recovery options. More informative error messages would also make troubleshooting easier.

Make the interface and reporting more intuitive, configurable, and useful for historical trends.
Expand replication and recovery capabilities to support faster system recovery during a disaster.
Clarify error messages and logs so backup failures are easier to diagnose.

Is SaaSAssure considered safe and secure for handling data?

Users describe the product as security-conscious and value its encryption and safeguards for backed-up data. Ransomware protections and controls intended to prevent data deletion also contribute to confidence, although some users note that the security-focused approach can limit flexibility.

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Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

12/8/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Solid Backup Solution"

4.5/5

What do you like best about SaaSAssure?

Asigra Backup Solution is mature and solid product for enterprise solutions. Quite easy to understand and manage. Very good support, always ready to help. Review collected by and hosted on G2.com.

What do you dislike about SaaSAssure?

Lack of some important functionalities like Docker backup. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/4/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Solid Backup Solution"

5/5

What do you like best about SaaSAssure?

The way (very easy) to backup Virtual Machines under vCenter or under ESXi. Review collected by and hosted on G2.com.

What do you dislike about SaaSAssure?

Not easy to dislike ASIGRA components, but it is better to work on latest ASIGRA versions. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

12/8/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Asigra Backup"

4/5

What do you like best about SaaSAssure?

Features are available to backup almost any type of data including Exchange, SQL, VMware, Hyper-V, etc. Review collected by and hosted on G2.com.

What do you dislike about SaaSAssure?

Somewhat high learning curve due to multiple features. The user interface can be improved and made more user-friendly. Review collected by and hosted on G2.com.

Anuj M.

Director Technology

Information Technology and Services

Small-Business (50 or fewer emp.)

Originally submitted 12/8/2014

"Comprehensive Data Protection Solution"

5/5

What do you like best about SaaSAssure?

The best thing about Asigra is that it is a complete end to end data protection solution that provides flexible and robust data protection solution. You can backup any data type you want to. Being agentless helps in quick deployment and upgrades without any hassles.

You rarely need after sales support as the product is very stable & even if reqd., the support works very quickly & efficiently.

You have the options to choose between Private, Public & Hybrid models with local copies as well as remote protection. Review collected by and hosted on G2.com.

What do you dislike about SaaSAssure?

Reporting tools and GUI need enhancements. Review collected by and hosted on G2.com.

Recommendations to others considering SaaSAssure:

Evaluate the product thoroughly and compare benefits not cost with competitors. you may not find the GUI as colourful as several other vendors but it works far more efficiently than all other vendors. Review collected by and hosted on G2.com.

What problems is SaaSAssure solving and how is that benefiting you?

We are Asigra Service Providers and have been able to resolve remote data protection challenges for a large number of enterprises. Review collected by and hosted on G2.com.

Verified User in Entertainment

Mid-Market (51-1000 emp.)

Originally submitted 2/20/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Fantastic product"

4.5/5

What do you like best about SaaSAssure?

Agentless, security, ease of use. The documentation has largely improved since v12 and 13 Review collected by and hosted on G2.com.

What do you dislike about SaaSAssure?

- The new DS-User GUI. None of our customers use it.

- The Asigra certification Review collected by and hosted on G2.com.

Steve P.

System Administrator II

Information Technology and Services

Enterprise (> 1000 emp.)

Originally submitted 12/22/2014

"Asigra Backup"

5/5

What do you like best about SaaSAssure?

This is the best backup solution I have used. Very easy to setup and very user friendly. I have administered other backup solutions like Commvault, and Symantec. This is by far the easiest and best solution for a Managed service provider. The ability to not have an agent on every server that needs to be backed up is great. No extra overhead on the servers. The tech support is outstanding as well. Review collected by and hosted on G2.com.

What do you dislike about SaaSAssure?

I think the event log needs some work. The errors that show up in the log sometimes don't make a lot of sense. It takes a while to determine what the actual failure is. The backups don't work well over small network pipes. We have many customers that we support that don't have a high bandwidth circuit so the backups could run for days for a large amount of data. And then after running for so long, they end up failing anyway. Review collected by and hosted on G2.com.

What problems is SaaSAssure solving and how is that benefiting you?

Over the years we have upgraded our system a few times and need to keep our customers' data while moving into new hardware. Asigra does this and does it well. We are currently upgrading hardware and looking at a new major version soon, and this overall, due to the last few years of upgrades going so well, is not a "scary" process. Review collected by and hosted on G2.com.

Matt R.

Small-Business (50 or fewer emp.)

12/8/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Asigra has saved our clients lots of money."

5/5

What do you like best about SaaSAssure?

Asigra just works. It's easy to use and it backs up all of our clients data. Review collected by and hosted on G2.com.

What do you dislike about SaaSAssure?

Configuring retention rules can be a chore and confusing. Review collected by and hosted on G2.com.

Ramon B.

Small-Business (50 or fewer emp.)

8/11/2020

"Very responsive and Intuitive"

4.5/5

What do you like best about SaaSAssure?

the intuitiveness of the software, it lays out the information simple for your understand and function Review collected by and hosted on G2.com.

What do you dislike about SaaSAssure?

currently i have not met on anything i dislike about this Review collected by and hosted on G2.com.

Recommendations to others considering SaaSAssure:

you should give it a try, when it comes to intuitive and fluid UI they have and the support you get from tech support is really great Review collected by and hosted on G2.com.

What problems is SaaSAssure solving and how is that benefiting you?

currently we are solving the issue of not having our customers data local on physcal hardware and having it in the Azure cloud which helps with availability, accessibility and scalability . Review collected by and hosted on G2.com.

Glen D.

Storage Backup engineer

Enterprise (> 1000 emp.)

Originally submitted 12/11/2014

"ACE certified administrator review : Best cloud backup solutions I have used"

4/5

What do you like best about SaaSAssure?

I love that the solution is VERY scalable and robust. We are an MSP and there are very few products that offer the security needs we require and also the speed. For DR tests, backing up and restoring data Asigra does it all and does it well. Their tech support is great and knowledgeable. When we have had emergency issues over the years I have always gotten prompt excellent support, whether it is account team or tech support. They also have a features add forum where the developers put more time towards the requested items to make the product better. Review collected by and hosted on G2.com.

What do you dislike about SaaSAssure?

Some of the reporting on storage trend growth or custom reports can be not user friendly. The install process and setting up backups can be a bit overwhelming for a new administrator but with proper escalation of trained support this is easily overcome. Review collected by and hosted on G2.com.

Recommendations to others considering SaaSAssure:

This is one of the best solutions on the market, I have supported Commvault and Symantec over the last decade at an architect level and this is far more scalable and better to support. Review collected by and hosted on G2.com.

What problems is SaaSAssure solving and how is that benefiting you?

Over the years we have upgraded our system a few times and need to keep our customers' data while moving into new hardware, Asigra does this and does it well. We are currently upgrading hardware and looking at a new major version soon and this overall due to the last few years of upgrades going so well this is not a "scary" process. Review collected by and hosted on G2.com.

Brian P.

Mid-Market (51-1000 emp.)

3/10/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy to setup and easy to manage."

5/5

What do you like best about SaaSAssure?

I enjoy the fact that this is an agent-less backup system. As an MSP we setup multiple customers and not having to install an agent on every server is great time saver. Also we are now learning about the new AMC. I think its a great tool. integrating an antivirus to help protect against ransomware is amazing. I look forward to implementing this server in our environment soon. Review collected by and hosted on G2.com.

What do you dislike about SaaSAssure?

The retention settings can be a little confusing. Another draw back with Asigra is that support is usually a few versions behind Red Hat Linux. We had an issue with a customer who was liked to update Red Hat within a month of the update coming out. We had to have them drop the service pack of Red Hat just to install Asigra. Researching errors can be a little cumbersome on the support site. Unlike other products where a quick google search will solve most of your issues. Review collected by and hosted on G2.com.

Recommendations to others considering SaaSAssure:

My recommendation would be to use RedHat Linux servers for your DS-System and BLM. Its a little bit harder to configure. However we noticed we have had less issues with Linux over the windows servers. Review collected by and hosted on G2.com.

What problems is SaaSAssure solving and how is that benefiting you?

One of the biggest benefits to our company is being able to backup multiple clients without having agents installed on every server. This saves time and resources during new customer setups. Also the fact that Asigra can encrypt data and has strong encryption help cover any compliance and audit issues. Review collected by and hosted on G2.com.