Definitely the responsiveness of the sales and tech teams. I am not a tech person but they were pretty clear in answering my questions. I asked them to set up several instances of nextCloud across subdomains plus another instance of Drupal and integration between Drupal and NextCloud. I stopped using the live chat because their response time on the ticketing system is quick enough for me.
I am using my instances constantly and may average 3 tickets per day as I figure things out. Like I said, I am not a tech person so don't I don't want to deal with command lines. Things have been easy so far. Review collected by and hosted on G2.com.
I didn't realize when I started, that for what I wanted in NextCloud, it required more CPUs. Would have been nice to have that resource requirement list prior to signing up since NextCloud is offered as a service. It wasn't much of an upgrade and the support team did it almost immediately and I was on my way. I don't think it was a bait and switch or anything like that but if I knew the resource requirements, I would have picked the correct package. Review collected by and hosted on G2.com.
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