Rootly offers comprehensive incident management capabilities across the entire incident lifecycle, along with strong AI-powered features. It provides a wide range of out-of-the-box integrations with status pages, AI platforms such as OpenAI and Claude, and various monitoring tools, making it easy to integrate into an existing ecosystem.

One of Rootly's biggest strengths is its highly customizable workflows, which provide the flexibility to automate and tailor processes to meet specific organizational needs.

Another aspect I really appreciate is their responsiveness. The team communicates effectively, promptly acknowledges feature requests, and actively works on implementing valuable improvements. That level of customer engagement and commitment to continuous enhancement is something that truly stands out. Review collected by and hosted on G2.com.

I don't have anything right now that I dislike in rootly. Going really good so far. Review collected by and hosted on G2.com.

What I like best about Root.ly is how seamless it makes the incident management process. It brings structure and automation to what can otherwise be a chaotic and stressful situation, and the intuitive workflows help keep everyone aligned. I also really appreciate how well it integrates with the tools we already use, which makes adoption painless and ensures it fits naturally into our existing processes. Overall, it creates a sense of confidence that incidents will be handled consistently and efficiently, without adding unnecessary overhead. Review collected by and hosted on G2.com.

There are so many options that it can feel overwhelming at first, but the flexibility is worth it. Review collected by and hosted on G2.com.

We use Rootly for on-call and incident management. What we like most is that it's completely Slack-native, making it easy for teams to declare, coordinate, and resolve incidents without leaving Slack. It provides a clear, structured incident workflow from declaration through resolution, and its on-call scheduling and alerting capabilities have been especially valuable for our operations. Review collected by and hosted on G2.com.

The workflow customization options feel somewhat limited, particularly for more complex use cases. Third-party integrations could also be broader, more flexible, and easier to adapt to different setups. Although Rootly has introduced AI features, they still seem fairly basic; with more power and maturity, they could do a better job supporting incident management and automation. Review collected by and hosted on G2.com.

We use Rootly for incident management, and it gives us a clear, structured process for handling incidents from declaration through resolution. What we like most is the on-call and alerting setup: we can define who gets paged when something breaks, with phone and push notifications that wake the right person up at night if needed. The escalation policies also let us control who gets called and in what order, so the on-call person is contacted first instead of alerting everyone at once. Review collected by and hosted on G2.com.

The workflows feature is powerful, but it takes some time to get comfortable with. Setting up custom workflows comes with several dependencies, and the documentation didn’t always address our specific use case, so we had to iterate a few times before we got everything configured the way we wanted. Review collected by and hosted on G2.com.

Their customer support and engineering teams have been incredibly helpful and receptive to any feedback we’ve shared. They’ve made sure we can use the platform to the best of our ability, and they’re always eager to help as we roll out new features. Review collected by and hosted on G2.com.

The startup was very challenging, and we ended up having to explain our process multiple times to different team members. Although our on-call system is a bit nuanced, some promises were made by team members that weren’t entirely doable, which ultimately led to a very delayed go-live date. Review collected by and hosted on G2.com.

Rootly is the perfect balance of full featured incident management platform, without all the bloat and complications. Easy to set up, integrates with all the tools our team already uses, great UI, excellent support staff. Review collected by and hosted on G2.com.

Custom workflows allow for full integration, even with smaller, less popular ticketing systems and other tools. Not a bad thing about it. Review collected by and hosted on G2.com.

There are lots of integrations available, which can help automate incident management workflows and make it easier to report and manage incidents directly within the collaboration tools I use most, like Slack or Teams. The UX is user friendly, AI has helped with root cause analysis and retrospectives and summaries. Support during roll-out and ongoing support from our Customer Success Manager has been exceptional. Review collected by and hosted on G2.com.

It's feature-rich, so it can be overwhelming at times to learn all the different tools and configurations available. Review collected by and hosted on G2.com.

I find Rootly’s integration with Slack really great, because it makes it easy to create incidents and keep everything in one place. Review collected by and hosted on G2.com.

I do not like the metrics / reporting currently available or the not so easy to setup / use this feature. Review collected by and hosted on G2.com.

I've been using Rootly for our incident management, and it’s honestly been fantastic. The platform manages to pack in a lot of robust capabilities while keeping the UI super intuitive, which is exactly what you want when you're trying to navigate a stressful outage. Integrating it with our existing alerting and monitoring stack was a breeze, and it’s been completely rock-solid—I really haven't noticed a single performance hiccup or stability issue on their end.

What really stands out to me, though, is their customer support. They reply incredibly fast and are actually willing to dive deep into technical discussions when we have specific feature requests or workflow ideas. The pricing is very reasonable, and the ROI is a no-brainer once you realize how many engineering hours you get back. I’m also really impressed by how early they jumped on AI and how fast they iterate to make those tools genuinely useful. We've been able to use their intelligence features to automate the heavy lifting for our post-incident retrospectives, which takes a massive manual writing burden off our incident owners. Overall, it's just a highly reliable, well-built tool that makes life a lot easier. Review collected by and hosted on G2.com.

Powerful workflows tooling but learning curve is bit steep since too many configuration in it Review collected by and hosted on G2.com.

As an IMOC, I find Rootly’s integrations extremely useful. They enable seamless integration with Slack, creating a centralized hub for coordinating and managing incident response activities.

Initially, I didn't find the AI feature very useful because the output wasn't appropriate for incident response. However, it has improved significantly over time. The responses are now much more accurate, context-aware, and aligned with incident response needs, making the AI feature genuinely helpful in my day-to-day work. Review collected by and hosted on G2.com.

There are a lot of noisy notifications in Slack when I’m handling incidents. When they come in, they can disrupt the flow of the chat while we’re dealing with an incident. Review collected by and hosted on G2.com.