ROLLER Software Reviews (58)

Reviews

ROLLER Software Reviews (58)

4.3
58 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the software for its ease of use and comprehensive support, making it simple for both staff and customers to navigate. Many appreciate the all-in-one platform that streamlines operations, allowing for efficient booking and management. However, some users note that the reporting features could be more advanced, which may limit deeper data analysis.
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Verified User in Entertainment
UE
Verified User in Entertainment
Small-Business (50 or fewer emp.)
"Very poor. Product feels less than half developed, many bugs, bad costumer service."
0/5
What do you like best about ROLLER Software?

Being able to dial in from anywhere. There are some usability features that are easy and intuitive. Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

Feels half developed. Buggy. Being cloud based is bad if internet is poor or out. Phone interface is unusable. Terrible sales reporting. Review collected by and hosted on G2.com.

Response from Kalyn New of ROLLER Software

Thank you for taking the time to share your feedback. At ROLLER, we always strive to deliver the best possible service, and we regret that we fell short of your expectations. Your satisfaction is of the utmost importance to us, and we would love the opportunity to address your concerns directly. Could you please reach out to us through the support number in your region? We are eager to understand more about your specific experience and work towards a resolution.

See how ROLLER Software improved
Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"Amazing software"
5/5
What do you like best about ROLLER Software?

I like the daily capacity feature of roller, it allows you to see the days activity at a glance Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

Some times online checkout for customers can be faulty Review collected by and hosted on G2.com.

Response from Kalyn New of ROLLER Software

Your glowing review made our day! We're so grateful for your support and thrilled to hear you're enjoying the daily capacity feature. Thanks for taking the time to leave your feedback.

Jodi N.
JN
Jodi N.
Front Office Manager
Mid-Market (51-1000 emp.)
"Not supportive. I wish they were more involved in my venue."
1/5
What do you like best about ROLLER Software?

I love how simple the POS is for my staff- it's easy to use and relatively easy to put together. The backend has a lot of features that are helpful to my customers. Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

The reports don't have everything I need. Customer support is not easy to get ahold of, but once you get them, they are helpful. Review collected by and hosted on G2.com.

Response from Kalyn New of ROLLER Software

Hi Jodi, thank you for sharing your feedback on ROLLER Software! We love to hear you and your staff find the software easy to use and we also appreciate your feedback on reports. Expect someone from our team to chat further and figure out how we can help. Thanks again for being a part of the ROLLER community.

AM
Adam M.
Mid-Market (51-1000 emp.)
"Overall great software."
4.5/5
What do you like best about ROLLER Software?

Easy to use and always evolving with new features and updates. Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

Seem to keep trying to add additional costs. Review collected by and hosted on G2.com.

Response from Kalyn New of ROLLER Software

Adam, thank you for your positive feedback and for choosing ROLLER. We love to hear you're finding the software easing to use and enjoying the evolving updates and features.

Bazz G.
BG
Bazz G.
GM
Small-Business (50 or fewer emp.)
"Thanks Team Roller"
3/5
What do you like best about ROLLER Software?

A great mixture of people try their best to deliver a great product and service. They worked as a team Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

We were unclear at the start about where to start. We needed a physical starting point to help build our system, which was difficult initially.

Now the on going issues we keep having are based on simple integration with agents. Redeam does not work for us. Roller needs to find another channel manager here in Austraila. Hero or Respax. Review collected by and hosted on G2.com.

Verified User in Entertainment
AE
Verified User in Entertainment
Mid-Market (51-1000 emp.)
"very complete entertainment venue software"
4.5/5
What do you like best about ROLLER Software?

We like the kitchen POS capabilities, for example being able to choose what printer to send an order to based on what the order contains. Looking forward to improvements in this area. Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

Some of the workflow could be streamlined to check in a guest. The waiver needs to be changed so a family can all use one waiver. Right now it's one per adult, and minors can be added to an adult. So a 5-member family with two parents would need two waivers, one for each adult, and the 3 kids would be included in one of those.

The process of importing existing guests from another system can be daunting.

Family memberships support needs improving. Review collected by and hosted on G2.com.

Verified User in Entertainment
AE
Verified User in Entertainment
Mid-Market (51-1000 emp.)
"Constantly learning"
3.5/5
What do you like best about ROLLER Software?

User friendly, very responsive and helpful support Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

Having to use additional softwares for certain tasks Review collected by and hosted on G2.com.

Response from Kalyn New of ROLLER Software

Your positive feedback truly brightened our day and serves as a great encouragement for our team. We're thrilled to hear you're finding ROLLER user friendly and less stressful for guests to use. Please check out our list of integrations and information on our open API that may help you connect other tools you're using. Thanks again for your support!

See how ROLLER Software improved
Verified User in Leisure, Travel & Tourism
AL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"Best online-booking system on markt"
5/5
What do you like best about ROLLER Software?

Roller ist a perfekt booking system to sell you tickets. It is most customizel and and very varius in settings Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

nothing, it works perfectly, no problems Review collected by and hosted on G2.com.

Jake C.
JC
Jake C.
Group Marketing Manager
Mid-Market (51-1000 emp.)
"ROLLER is a powerful tool I completely trust to power my business!"
5/5
What do you like best about ROLLER Software?

ROLLER is a robust end-to-end solution that is the backbone of our business. Roller manages our ticketing, web check-outs and is our online payment gateway, this is all linked to our guest check-in, POS and customer feedback surveys. We have placed much trust in the platform and haven't been let down. Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

While there are limitations within the system, the ROLLER team have worked closely to find a solution that works for my business. Roller currently doesn't offer 2FA to enhance the security of customer data. Review collected by and hosted on G2.com.

Verified User in Entertainment
AE
Verified User in Entertainment
Mid-Market (51-1000 emp.)
"Very professionel implementation team"
5/5
What do you like best about ROLLER Software?

Support is very good

Integration process is logical

Team is competent and Helpful Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

The Support is Not in German

Ios System would also be great Review collected by and hosted on G2.com.