Kaseya MDR (formerly RocketCyber) Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the clear and understandable alerts from Kaseya MDR, enhancing resolution and system integration. (2 mentions)

Users value the easy integrations of Kaseya MDR, enhancing overall functionality and user experience across systems. (2 mentions)

Users find the 24/7 availability of Kaseya MDR invaluable for quick support during off-hours and emergencies. (1 mentions)

Users value the clarity and detail of alerts from Kaseya MDR, making issue resolution easier and faster. (1 mentions)

Users value the supportive customer support of Kaseya MDR, enhancing clarity and ease of use with alerts. (1 mentions)

Users face challenges with inadequate detection while isolating the system, impacting its reliability and effectiveness. (2 mentions)

Users report experiencing far too many false positives, leading to questions about the product's overall effectiveness and value. (1 mentions)

Users criticize the limited integration with common security solutions, leading to numerous false positives and poor protection. (1 mentions)

Top Pros or Advantages of Kaseya MDR (formerly RocketCyber)

1. Continuous Monitoring

Users value the clear and understandable alerts from Kaseya MDR, enhancing resolution and system integration.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Clear Alerts and Actionable Recommendations Make Rocket Cyber Stand Out"

What do you like about Kaseya MDR (formerly RocketCyber)?

I appreciate how Rocket Cyber delivers alerts in a clear and understandable manner. The platform offers detailed reviews of each alert and suggests he

mark@broadoak.net S.

Small-Business (50 or fewer emp.)

5.0/5

"RocketCyber"

What do you like about Kaseya MDR (formerly RocketCyber)?

Ease of use for wide number of features that easily integrate with the rest of suite.

2. Easy Integrations

Users value the easy integrations of Kaseya MDR, enhancing overall functionality and user experience across systems.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Clear Alerts and Actionable Recommendations Make Rocket Cyber Stand Out"

What do you like about Kaseya MDR (formerly RocketCyber)?

I appreciate how Rocket Cyber delivers alerts in a clear and understandable manner. The platform offers detailed reviews of each alert and suggests he

mark@broadoak.net S.

Small-Business (50 or fewer emp.)

5.0/5

"RocketCyber"

What do you like about Kaseya MDR (formerly RocketCyber)?

Ease of use for wide number of features that easily integrate with the rest of suite.

3. 24/7 Availability

Users find the 24/7 availability of Kaseya MDR invaluable for quick support during off-hours and emergencies.

See 1 mentions

See Related User Reviews

Brad R.

Small-Business (50 or fewer emp.)

4.5/5

"Great protection and communication"

What do you like about Kaseya MDR (formerly RocketCyber)?

They call us quickly and take care of what they can at night when they caanit reach us.

4. Alert Management

Users value the clarity and detail of alerts from Kaseya MDR, making issue resolution easier and faster.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Clear Alerts and Actionable Recommendations Make Rocket Cyber Stand Out"

What do you like about Kaseya MDR (formerly RocketCyber)?

I appreciate how Rocket Cyber delivers alerts in a clear and understandable manner. The platform offers detailed reviews of each alert and suggests he

5. Customer Support

Users value the supportive customer support of Kaseya MDR, enhancing clarity and ease of use with alerts.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Clear Alerts and Actionable Recommendations Make Rocket Cyber Stand Out"

What do you like about Kaseya MDR (formerly RocketCyber)?

I appreciate how Rocket Cyber delivers alerts in a clear and understandable manner. The platform offers detailed reviews of each alert and suggests he

Top Cons or Disadvantages of Kaseya MDR (formerly RocketCyber)

1. Inadequate Detection

Users face challenges with inadequate detection while isolating the system, impacting its reliability and effectiveness.

See 2 mentions

See Related User Reviews

Sanjay L.

Mid-Market (51-1000 emp.)

3.5/5

"Effective Security Measures, Needs Better Isolation"

What do you dislike about Kaseya MDR (formerly RocketCyber)?

While isolating the system, it's not proving itself correctly.

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"Worthless"

What do you dislike about Kaseya MDR (formerly RocketCyber)?

Far too many false positives, doesn't integrate with many common and popular security solutions. All this does is check a box on what you "have", but

2. False Positives

Users report experiencing far too many false positives, leading to questions about the product's overall effectiveness and value.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"Worthless"

What do you dislike about Kaseya MDR (formerly RocketCyber)?

Far too many false positives, doesn't integrate with many common and popular security solutions. All this does is check a box on what you "have", but

3. Limited Integration

Users criticize the limited integration with common security solutions, leading to numerous false positives and poor protection.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"Worthless"

What do you dislike about Kaseya MDR (formerly RocketCyber)?

Far too many false positives, doesn't integrate with many common and popular security solutions. All this does is check a box on what you "have", but

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Erik J.

Partner / Technisch Directeur

Small-Business (50 or fewer emp.)

6/16/2026

"Rocketcyber’s Integrated Security Suite That Keeps Everything on Track"

4/5

What do you like best about Kaseya MDR (formerly RocketCyber)?

Rocketcyber has evolved into a full security management suite. What really makes it stand out for me is the integration and the follow-ups, which help keep everything connected and on track. Review collected by and hosted on G2.com.

What do you dislike about Kaseya MDR (formerly RocketCyber)?

As an early adopter, I had a hard time getting the product set up and integrated. I also sometimes ran into false positives that could have been eliminated. Review collected by and hosted on G2.com.

Jordan L.

Analista

Small-Business (50 or fewer emp.)

8/5/2026

"Excellent tool to prevent unauthorized access to user accounts"

5/5

What do you like best about Kaseya MDR (formerly RocketCyber)?

Excellent tool to prevent unauthorized access to user accounts Review collected by and hosted on G2.com.

What do you dislike about Kaseya MDR (formerly RocketCyber)?

Very effective in our use, I have no complaints with the app. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

6/17/2026

"Strong 24/7 Threat Monitoring, Though Some Alerts Need Extra Investigation"

3.5/5

What do you like best about Kaseya MDR (formerly RocketCyber)?

What I like best about RocketCyber is its 24/7 managed threat monitoring and alerting, which helps quickly identify and respond to potential security incidents without requiring a large in-house security team. Review collected by and hosted on G2.com.

What do you dislike about Kaseya MDR (formerly RocketCyber)?

One downside of RocketCyber is that some alerts can require additional investigation to determine their true impact, which may increase the workload for IT teams managing larger environments. Review collected by and hosted on G2.com.

Ollie B.

Peer Group Member

Small-Business (50 or fewer emp.)

6/21/2026

"Clear, Unified Dashboard with Strong EDR and Bullphish Integrations"

4.5/5

What do you like best about Kaseya MDR (formerly RocketCyber)?

Integrations like EDR and Bullphish feed into the MDR and SOC managed dashboard. The dashboard also provides a clear view of all connected integrations in one place. Review collected by and hosted on G2.com.

What do you dislike about Kaseya MDR (formerly RocketCyber)?

The Secure Score feature, which is part of the product, does not work. Review collected by and hosted on G2.com.

Shailesh L.

Consultant

Entertainment

Small-Business (50 or fewer emp.)

4/10/2026

"Easy to Use with Rock-Solid Security"

5/5

What do you like best about Kaseya MDR (formerly RocketCyber)?

Ease of use, perfection and guarantee in security Review collected by and hosted on G2.com.

What do you dislike about Kaseya MDR (formerly RocketCyber)?

Nothing it is so great that everything is perfect! Review collected by and hosted on G2.com.

Gwynbleidd 1.

Small-Business (50 or fewer emp.)

8/1/2026

"Excellent tool to maintain the SOC standard"

5/5

What do you like best about Kaseya MDR (formerly RocketCyber)?

Excellent tool to maintain the SOC standard Review collected by and hosted on G2.com.

What do you dislike about Kaseya MDR (formerly RocketCyber)?

I have no negative comments about the tool. Review collected by and hosted on G2.com.

Kevin F.

Company Owner

Small-Business (50 or fewer emp.)

5/27/2026

"Great Support and Proactive Calls"

4/5

What do you like best about Kaseya MDR (formerly RocketCyber)?

Support is great and like how they call us with any issues they find. Review collected by and hosted on G2.com.

What do you dislike about Kaseya MDR (formerly RocketCyber)?

The interface needs to be updated, and it isn’t very user-friendly. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/26/2026

"RocketCyber Makes SOC Capabilities Scalable for MSPs"

5/5

What do you like best about Kaseya MDR (formerly RocketCyber)?

RocketCyber is most helpful because it operationalizes cybersecurity for MSPs that don’t have mature internal security teams. It gives them SOC capabilities, continuous monitoring, and MDR workflows in a form that is manageable and scalable for SMB-focused service providers. Review collected by and hosted on G2.com.

What do you dislike about Kaseya MDR (formerly RocketCyber)?

This review focuses on the operational limitations, the quality of support, and how much work still remains on the MSP side. Review collected by and hosted on G2.com.

Bart v.

Small-Business (50 or fewer emp.)

6/16/2026

"Great Kaseya Suite Integration, but the Experience Feels Incomplete"

2.5/5

What do you like best about Kaseya MDR (formerly RocketCyber)?

The integration With the rest of the Kaseya suite Review collected by and hosted on G2.com.

What do you dislike about Kaseya MDR (formerly RocketCyber)?

A Lot of Work still exists for our people Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/29/2026

"Easy-to-Follow Incidents Feature, but Communication Around Changes Needs Work"

3.5/5

What do you like best about Kaseya MDR (formerly RocketCyber)?

I like the incidents feature. Easy to follow and works well. Review collected by and hosted on G2.com.

What do you dislike about Kaseya MDR (formerly RocketCyber)?

Communication over the move to Kaseya MDR. I don't think there has been any communication on the move to Kaseya MDR. Review collected by and hosted on G2.com.