--- title: Kaseya MDR (formerly RocketCyber) Reviews meta_title: 'Kaseya MDR (formerly RocketCyber) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 59 reviews by the users' company size, role or industry to find out how Kaseya MDR (formerly RocketCyber) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 59 scale: '5' date_modified: '2026-08-12' parent_category: name: System Security url: https://www.g2.com/categories/system-security --- # Kaseya MDR (formerly RocketCyber) Reviews **Vendor:** Kaseya **Category:** [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) **Average Rating:** 4.4/5.0 **Total Reviews:** 59 ## About Kaseya MDR (formerly RocketCyber) A complete rebuild of RocketCyber, it delivers more powerful protection in a simpler, more modern platform — with 24/7 AI-augmented, human-led threat detection and response across endpoints, firewalls and Microsoft 365, backed by a global SOC operating from Florida and Ireland. And unlike vendors that require you to rip and replace existing security tools, Kaseya MDR integrates with both Kaseya and third-party EDR solutions, so you can maintain protection regardless of your current environment. At the core of the platform is an AI-enhanced SOC, powered by Kaseya Intelligence, that handles machine-speed triage, noise reduction and event correlation before human analysts step in. Your team only sees validated threats that require attention, not hundreds of raw alerts to sort through manually. When action is needed, the SOC executes containment directly — device isolation, account lock, session revocation — without requiring internal intervention, with direct phone access to SOC analysts available when you need it. ## Kaseya MDR (formerly RocketCyber) Pros & Cons **What users like:** - Users value the **clear and helpful alerts** from RocketCyber, enhancing their monitoring experience significantly. (2 reviews) - Users value the **easy integrations** of RocketCyber, enhancing their experience with seamless functionality and support. (2 reviews) - Users value the **24/7 availability** of RocketCyber, ensuring support is accessible whenever needed, day or night. (1 reviews) - Users value the **clarity and detail of alerts** in RocketCyber, enhancing their troubleshooting process with helpful recommendations. (1 reviews) - Users value the **supportive customer support** of RocketCyber, which enhances their overall experience and system integration. (1 reviews) - Users praise the **ease of use** of RocketCyber, highlighting its intuitive setup and user-friendly interface. (1 reviews) - Users appreciate the **powerful features** of RocketCyber, enjoying its innovative tools and simple implementation process. (1 reviews) - Users value the **immediate response** from RocketCyber's team, ensuring timely support and effective monitoring solutions. (1 reviews) - Protection Efficiency (1 reviews) - Reliability (1 reviews) **What users dislike:** - Users report experiencing **far too many false positives** , leading to frustration and diminishing the product's perceived value. (1 reviews) - Users frequently experience **inadequate detection** , impacting the reliability of the system during isolation processes. (1 reviews) - Users find the **limited integration** of RocketCyber with popular security solutions to be a major drawback. (1 reviews) ## Kaseya MDR (formerly RocketCyber) Reviews ### 1. Great Security Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Kaseya MDR (formerly RocketCyber)?** RocketCyber is always on the job monitoring your workstations, servers, networks, and O365. it is easy to use and great reports. **What do you dislike about Kaseya MDR (formerly RocketCyber)?** Sometimes too much information can get over whelming **What problems is Kaseya MDR (formerly RocketCyber) solving and how is that benefiting you?** Monitoring all platforms on for our Company Clients networks for Cyber Attacks ### 2. Economic solution, but at a higher cost. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Kaseya MDR (formerly RocketCyber)?** The price is hard to beat, deployment is relatively easy. **What do you dislike about Kaseya MDR (formerly RocketCyber)?** I dislike that Kaseya purchased RocketCyber and locked us into a 3 year agreement. Also, the SOC calls for random issues, there is not a lot of granularity. I don't need a 2 AM call to tell me a Sophos agent stopped responding. **What problems is Kaseya MDR (formerly RocketCyber) solving and how is that benefiting you?** Threat hunting and log collection. ### 3. Decent 24/7 SOC monitoring **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Kaseya MDR (formerly RocketCyber)?** Easy to deploy, easy to monitor. Has a wide range of things it can monitor (O365, BitDefender, Windows Event logs...) **What do you dislike about Kaseya MDR (formerly RocketCyber)?** In my experience, it's very slow to navigate the website. Also, I have trouble finding the whitelists every time. There's no obvious buttons I've found to take you to your whitelists. **What problems is Kaseya MDR (formerly RocketCyber) solving and how is that benefiting you?** A 24/7 cybersecurity monitor is great. It's not an antivirus, but it can help you keep tabs on issues within your organization(s). ### 4. RocketCyber **Rating:** 5.0/5.0 stars **Reviewed by:** Saloni P. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Kaseya MDR (formerly RocketCyber)?** Currently, RocketCyber's rating in the cyber and data security area is 56/100. Based on recent user trends (falling), press buzz (37/100), user contentment (20/100), and other pertinent data about RocketCyber obtained from various online sources. **What do you dislike about Kaseya MDR (formerly RocketCyber)?** So far, there is nothing to complain about; it includes the majority of the security services needed to manage SOC-related services. After approval, it takes longer to reduce issues. **What problems is Kaseya MDR (formerly RocketCyber) solving and how is that benefiting you?** Small and medium-sized businesses can receive security services from Managed Service Providers (MSPs) thanks to RocketCyber, a Managed SOC platform. ### 5. It's getting better **Rating:** 3.5/5.0 stars **Reviewed by:** Ron K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Kaseya MDR (formerly RocketCyber)?** The different services and devices it monitors **What do you dislike about Kaseya MDR (formerly RocketCyber)?** the web UI is quite cluttered, and the insane amount of alert noise **What problems is Kaseya MDR (formerly RocketCyber) solving and how is that benefiting you?** It provides a basic SOC for our endpoints and Office 365 ### 6. not used by me "yet".. looks very interesting **Rating:** 3.5/5.0 stars **Reviewed by:** Les S. | Systems Administrator / Network Engineer / Client Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Kaseya MDR (formerly RocketCyber)?** Takes care of SOC very easily with little input **What do you dislike about Kaseya MDR (formerly RocketCyber)?** nothing to dislikenothing to dislikenothing to dislike **What problems is Kaseya MDR (formerly RocketCyber) solving and how is that benefiting you?** to monitor systems and warn if issues are present ### 7. Best cyber security platform to manage small-medium businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Karanjit S. | Dedicated Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Kaseya MDR (formerly RocketCyber)?** The best feature we like about ROcket Cyber is its Office 365 protection and reporting services. It helps us to detect and remediate O365 mailbox-related incidents. **What do you dislike about Kaseya MDR (formerly RocketCyber)?** Not sure what feature is used least as we use most of the elements, and they all help us to save time and workforce. Also, its reporting and other detection features are excellent. **What problems is Kaseya MDR (formerly RocketCyber) solving and how is that benefiting you?** RocketCyber helps us to save lots of time in monitoring O365 logs and Its risk detection. We can review and remediate the incidents from a single page, which increases the business performance of our end clients. ### 8. Best Cyber security platform to deliver security services **Rating:** 4.5/5.0 stars **Reviewed by:** Karan S. | Service Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2022 **What do you like best about Kaseya MDR (formerly RocketCyber)?** The most helpful is one place to manage and deliver security services such as Advanced Breach Detection, Crypto Mining Detections and other security services for small and medium businesses. **What do you dislike about Kaseya MDR (formerly RocketCyber)?** There is nothing so far to dislike; it includes most of the required security services to manage SOC-related services. Something the incidents take more time to mitigate after approval. **What problems is Kaseya MDR (formerly RocketCyber) solving and how is that benefiting you?** Breach detection, malicious file detection, o365 login and logs analyzer are the tools we most benefit from. Having multiple clients and monitoring these services from a single portal save lots of time. ### 9. Kaseya makes bulk invoicing easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Kaseya MDR (formerly RocketCyber)?** Bulk invoicing, solid CRM interface, informative reporting **What do you dislike about Kaseya MDR (formerly RocketCyber)?** Ticketing system could use some work. You can no longer search by ticket number so it's hard to find one specific ticket if it's old. **What problems is Kaseya MDR (formerly RocketCyber) solving and how is that benefiting you?** Getting all of our customers in the same system has been very helpful to streamline our contracting process. - [View Kaseya MDR (formerly RocketCyber) pricing details and edition comparison](https://www.g2.com/products/kaseya-mdr-formerly-rocketcyber/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+15%3A51%3A58+-0500&secure%5Bsession_id%5D=e1acdf1b-b4a4-482b-8f6d-cd4bda12d3f0&secure%5Btoken%5D=6689ac0c40f753c425b86e2cb066bfe7ebdffd07e3d9aced92de67e236658064&format=llm_user) ## Kaseya MDR (formerly RocketCyber) Integrations - [Kaseya Managed SOC](https://www.g2.com/products/kaseya-managed-soc/reviews) ## Kaseya MDR (formerly RocketCyber) Features **Platform Features** - 24/7 support - Proactive report alerts - Proactive threat hunting - Rapid response time - Customizeable reports - Managed Services **Automation Capabilities** - Automated remediation - Automated investigation - AI Agents ## Top Kaseya MDR (formerly RocketCyber) Alternatives - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - 4.8/5.0 (887 reviews) - [Blackpoint Cyber](https://www.g2.com/products/blackpoint-cyber/reviews) - 4.7/5.0 (257 reviews) - [Arctic Wolf](https://www.g2.com/products/arctic-wolf/reviews) - 4.7/5.0 (276 reviews)