The platform is really intuitive to use and navigation is straightforward with users feeling very comfortable after only a quick introductory session or at times none at all. We initially began with just the Risk Registers but have since added our Third Party Management and our Complaints Management process as well as our Breaches & Issues to RiskSmart. Feedback is always well received by the guys and they are keen to act upon suggestions from those at the coal face. Review collected by and hosted on G2.com.

Very few downsides to using the platform from our end. Slightly frustrating at times having to search for / reload pages once an action has been completed and you revert to the first page. As mentioned earlier any time feedback has been provided it is acted upon by Maddie, Becky and the team. Review collected by and hosted on G2.com.

RiskSmart is a brilliant risk management platform that is intuitive, easy to navigate, easy to integrate and genuinely makes managing risk simpler and more efficient. The system is well designed and user-friendly, making it easy to embed into day-to-day processes.

What really sets RiskSmart apart, though, is the team behind it. Their customer service is exceptional – they're friendly, knowledgeable, responsive and genuinely care about their customers. We've built a fantastic working relationship with them, and it's clear they're passionate about both their product and the experience they deliver. Review collected by and hosted on G2.com.

I honestly can't think of any negatives. Review collected by and hosted on G2.com.

I like how customizable RiskSmart is and how easily I can link strategic risks to lower-level risks, with custom fields across the register and dashboards. The basic features gave us what we needed, and it’s easy to use for risk owners updating their risks and analysts running workshops. I appreciate the multiple dashboards, how easy they are to create and share, and how quickly they refresh. After a risk workshop, the high-level dashboard reflects the changes immediately, and RiskSmart fits easily into our ways of working. The customer support is brilliant, the roadmap is really good, and they tend to do things when they say they will. The new functionality supports what we’re trying to do and how we’re moving forward. The platform is quick to use and available. Initial setup was really easy: support helped us understand the required schema, then uploaded our previous risk register ahead of schedule. Review collected by and hosted on G2.com.

No issues have come to light. Review collected by and hosted on G2.com.

As Director of Risk, I have found RiskSmart to be a highly effective platform for making risk reporting clearer, sharper, and more useful for senior oversight.

RiskSmart is now embedded into our BAU risk reporting to the Executive Committee and has been brilliantly received. It enables senior leaders to quickly pinpoint and focus on what matters most, particularly risks that are outside of appetite and need attention, escalation, or action.

The reporting is one of the best I had seen for risk reporting by the leadership team, which reflects the value RiskSmart has brought to our governance approach.

For us, RiskSmart has helped make risk reporting more focused, practical, and meaningful by giving ExCo clearer visibility of material risks, ownership, appetite position, and progress against actions Review collected by and hosted on G2.com.

There are minor challenges or gaps but these can be fed back to RiskSmart to improve the product. Review collected by and hosted on G2.com.

It has given us greater transparency and a much more joined up view of risk across the business. The system is very self customisable Review collected by and hosted on G2.com.

We had a learning curve with intensive training and guidance to use the system consistently and change habits Review collected by and hosted on G2.com.

RiskSmart is highly intuitive and simple to use. The look and feel of this cloud-based system is love at first sight (I have been unimpressed and frustrated with every established big bank GRC system I have used prior to this as they were clunky and complicated). I would highly recommend it to anyone as it has gorgeous UI UX and a customer support network that cares and are with you at every turn. I have over 20 years of experience in the field of ORM within financial institutions, and I haven’t come across a more user-friendly and flexible system for managing risk. The team supporting the product also deserves a 5-star rating for their friendly, helpful customer support. Review collected by and hosted on G2.com.

The reporting module should be enhanced with AI capability. Other AI tools I’ve seen in other systems provide control-gap red flags and suggested actions to improve risk and control ratings. I believe these enhancements are already in the pipeline. Review collected by and hosted on G2.com.

What I like best about RiskSmart is that it provides a centralised and consistent way of managing risks, incidents, and actions. It improves visibility, accountability, and reporting, making it easier to track issues through to completion and demonstrate effective risk management. The ability to capture information in one place and generate meaningful management information also supports better governance and informed decision-making. Review collected by and hosted on G2.com.

The auditing feature could be enhanced by making it more intuitive and flexible. Improvements to audit planning, evidence capture, action tracking, and reporting would make the process more efficient and easier to manage. Review collected by and hosted on G2.com.

RiskSmart is really easy to use, very user friendly for those using software solutions for the first time. As users are unlimited it makes access really easy. Being able to link items in the background is a really useful tool for increased oversight and governance. The option to be able to configure large parts of the forms has been great for building out streamlined data for reporting. The dashboard features are a useful tool for either generating figures or visuals for reporting. Review collected by and hosted on G2.com.

Nothing really. Any time we come up against a potential block the guys work with us to get a resolution. Review collected by and hosted on G2.com.

RiskSmart is an intuitive and highly functional GRC system that gives users the tools to manage their risk information without needing excessive training or support. Review collected by and hosted on G2.com.

The roadmap for new system developments is highly driven by RiskSmart customer demand. If few customers want a particular improvement, it can be delayed or deprioritized. Review collected by and hosted on G2.com.

RiskSmart is a very user-friendly system that makes it easy to create meaningful dashboards. The dashboards are clear and useful, and the overall experience feels straightforward and intuitive. Review collected by and hosted on G2.com.

I don’t have any significant concerns with the platform itself. Review collected by and hosted on G2.com.