--- title: Riskified Reviews meta\_title: 'Riskified Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 229 reviews by the users' company size, role or industry to find out how Riskified works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 229 scale: '5' date\_modified: '2026-08-09' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- ### Riskified Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **effective fraud prevention** capabilities of Riskified, enhancing security and streamlining operations effortlessly. [(6 mentions)](https://www.g2.com/products/riskified/reviews?filters%5Bsentiment_snippet%5D=2311856&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Riskified, which significantly reduces fraud and streamlines payment approvals. [(5 mentions)](https://www.g2.com/products/riskified/reviews?filters%5Bsentiment_snippet%5D=2311946&qs=pros-and-cons#reviews) Users value the **effective fraud detection system** of Riskified, enhancing safety and minimizing chargeback incidents. [(5 mentions)](https://www.g2.com/products/riskified/reviews?filters%5Bsentiment_snippet%5D=2312017&qs=pros-and-cons#reviews) Users appreciate the **intuitive and efficient analytics** of Riskified, enhancing daily fraud prevention operations seamlessly. [(2 mentions)](https://www.g2.com/products/riskified/reviews?filters%5Bsentiment_snippet%5D=2311804&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Riskified, enjoying its smooth integration and intuitive functionality. [(2 mentions)](https://www.g2.com/products/riskified/reviews?filters%5Bsentiment_snippet%5D=2311851&qs=pros-and-cons#reviews) Users find Riskified **expensive** , with unclear value for small businesses and issues related to transaction flags. [(2 mentions)](https://www.g2.com/products/riskified/reviews?filters%5Bsentiment_snippet%5D=2311888&qs=pros-and-cons#reviews) Users experience **false positives** , leading to confusion and potential financial loss due to misidentified legitimate transactions. [(2 mentions)](https://www.g2.com/products/riskified/reviews?filters%5Bsentiment_snippet%5D=2311866&qs=pros-and-cons#reviews) Users indicate that **improvement is needed** in flexibility and self-service options for a better experience with Riskified. [(2 mentions)](https://www.g2.com/products/riskified/reviews?filters%5Bsentiment_snippet%5D=2311781&qs=pros-and-cons#reviews) Users face a **lack of clarity** in Riskified's decisions, leading to confusion and potential business failures. [(2 mentions)](https://www.g2.com/products/riskified/reviews?filters%5Bsentiment_snippet%5D=2311809&qs=pros-and-cons#reviews) Users find that **false alarms** on secure transactions lead to confusion and questioning of Riskified's value for money. [(1 mentions)](https://www.g2.com/products/riskified/reviews?filters%5Bsentiment_snippet%5D=2311911&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Riskified ##### 1. Fraud Prevention Users value the **effective fraud prevention** capabilities of Riskified, enhancing security and streamlining operations effortlessly. [ See 6 mentions ](https://www.g2.com/products/riskified/reviews?filters%5Bsentiment_snippet%5D=2311856&qs=pros-and-cons#reviews) See Related User Reviews ![Valeriia I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valeriia I.") VI Valeriia I. Mid-Market (51-1000 emp.) 4.0/5 "Effortless Integration and Outstanding Support with Riskified" What do you like about Riskified? What I like best about Riskified is how easy it is to use and integrate into daily operations. The implementation process was smooth and straightforwa ![Hugo H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hugo H.") HH Hugo H. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Fraud Protection That Delivers Peace of Mind" What do you like about Riskified? Riskified has been incredibly helpful in safeguarding our services from fraud. I especially appreciate their second look functionality, which works ve ##### 2. Efficiency Users appreciate the **efficiency** of Riskified, which significantly reduces fraud and streamlines payment approvals. [ See 5 mentions ](https://www.g2.com/products/riskified/reviews?filters%5Bsentiment_snippet%5D=2311946&qs=pros-and-cons#reviews) See Related User Reviews ![NAITO Kimiaki .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NAITO Kimiaki .") N NAITO Kimiaki . Enterprise (\> 1000 emp.) 3.5/5 "Great for Reducing Chargebacks, Needs Better Support for Japan Market" What do you like about Riskified? The platform delivers excellent performance when it comes to preventing payment abuse. I have noticed a significant reduction in chargeback rates, and IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Strong Fraud Protection, But Needs More Transparent Decision-Making" What do you like about Riskified? Riskifield helps in matters chargeback, where in case approve and pay an order and some issues happen, a chargeback is a must The software has a vers ##### 3. Fraud Detection Users value the **effective fraud detection system** of Riskified, enhancing safety and minimizing chargeback incidents. [ See 5 mentions ](https://www.g2.com/products/riskified/reviews?filters%5Bsentiment_snippet%5D=2312017&qs=pros-and-cons#reviews) See Related User Reviews ![Hugo H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hugo H.") HH Hugo H. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Fraud Protection That Delivers Peace of Mind" What do you like about Riskified? Riskified has been incredibly helpful in safeguarding our services from fraud. I especially appreciate their second look functionality, which works ve ![NAITO Kimiaki .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NAITO Kimiaki .") N NAITO Kimiaki . Enterprise (\> 1000 emp.) 3.5/5 "Great for Reducing Chargebacks, Needs Better Support for Japan Market" What do you like about Riskified? The platform delivers excellent performance when it comes to preventing payment abuse. I have noticed a significant reduction in chargeback rates, and ##### 4. Analytics Users appreciate the **intuitive and efficient analytics** of Riskified, enhancing daily fraud prevention operations seamlessly. [ See 2 mentions ](https://www.g2.com/products/riskified/reviews?filters%5Bsentiment_snippet%5D=2311804&qs=pros-and-cons#reviews) See Related User Reviews ![Valeriia I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valeriia I.") VI Valeriia I. Mid-Market (51-1000 emp.) 4.0/5 "Effortless Integration and Outstanding Support with Riskified" What do you like about Riskified? What I like best about Riskified is how easy it is to use and integrate into daily operations. The implementation process was smooth and straightforwa IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Strong Fraud Protection, But Needs More Transparent Decision-Making" What do you like about Riskified? Riskifield helps in matters chargeback, where in case approve and pay an order and some issues happen, a chargeback is a must The software has a vers ##### 5. Ease of Use Users appreciate the **ease of use** of Riskified, enjoying its smooth integration and intuitive functionality. [ See 2 mentions ](https://www.g2.com/products/riskified/reviews?filters%5Bsentiment_snippet%5D=2311851&qs=pros-and-cons#reviews) See Related User Reviews ![Valeriia I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valeriia I.") VI Valeriia I. Mid-Market (51-1000 emp.) 4.0/5 "Effortless Integration and Outstanding Support with Riskified" What do you like about Riskified? What I like best about Riskified is how easy it is to use and integrate into daily operations. The implementation process was smooth and straightforwa KB Katie B. Small-Business (50 or fewer emp.) 4.0/5 "A good tool to have in your back pocket" What do you like about Riskified? Riskified is a really helpful tool to minimise risk on sales orders. It's always clear without deep diving why an order was rejected and gives you the ### 5 Cons or Disadvantages of Riskified ##### 1. Expensive Users find Riskified **expensive** , with unclear value for small businesses and issues related to transaction flags. [ See 2 mentions ](https://www.g2.com/products/riskified/reviews?filters%5Bsentiment_snippet%5D=2311888&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Riskifield; Robust Fraud Prevention Approach and this Reduces Risk of Fraudulent Transactions" What do you dislike about Riskified? Costs price for Riskifield are high and the value for money is not well understood by small companies Sometimes, the app flags transactions that are ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Riskifield; Insights Concerning Fraud Detection and Compliance, Merits and Hiccups" What do you dislike about Riskified? Riskifiled has a pricey model that some firms can struggle to maintain Sometimes, Riskifield issues us opaque options or decisions due to high AI op ##### 2. False Positives Users experience **false positives** , leading to confusion and potential financial loss due to misidentified legitimate transactions. [ See 2 mentions ](https://www.g2.com/products/riskified/reviews?filters%5Bsentiment_snippet%5D=2311866&qs=pros-and-cons#reviews) See Related User Reviews IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Strong Fraud Protection, But Needs More Transparent Decision-Making" What do you dislike about Riskified? Often, the program fails to distinguish legitimate and false orders and this results to business failure The decision on fraudulent charges is not t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Riskifield; Robust Fraud Prevention Approach and this Reduces Risk of Fraudulent Transactions" What do you dislike about Riskified? Costs price for Riskifield are high and the value for money is not well understood by small companies Sometimes, the app flags transactions that are ##### 3. Improvement Needed Users indicate that **improvement is needed** in flexibility and self-service options for a better experience with Riskified. [ See 2 mentions ](https://www.g2.com/products/riskified/reviews?filters%5Bsentiment_snippet%5D=2311781&qs=pros-and-cons#reviews) See Related User Reviews ![Valeriia I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valeriia I.") VI Valeriia I. Mid-Market (51-1000 emp.) 4.0/5 "Effortless Integration and Outstanding Support with Riskified" What do you dislike about Riskified? Some advanced features and deeper customizations could be made more flexible or more easily configurable without requiring additional support or devel ![NAITO Kimiaki .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NAITO Kimiaki .") N NAITO Kimiaki . Enterprise (\> 1000 emp.) 3.5/5 "Great for Reducing Chargebacks, Needs Better Support for Japan Market" What do you dislike about Riskified? The product is less effective in the Japanese market. Most of the expertise behind it comes from experience in the EU and North America. In Japan, we ##### 4. Lack of Clarity Users face a **lack of clarity** in Riskified's decisions, leading to confusion and potential business failures. [ See 2 mentions ](https://www.g2.com/products/riskified/reviews?filters%5Bsentiment_snippet%5D=2311809&qs=pros-and-cons#reviews) See Related User Reviews IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Strong Fraud Protection, But Needs More Transparent Decision-Making" What do you dislike about Riskified? Often, the program fails to distinguish legitimate and false orders and this results to business failure The decision on fraudulent charges is not t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Riskifield; Insights Concerning Fraud Detection and Compliance, Merits and Hiccups" What do you dislike about Riskified? Riskifiled has a pricey model that some firms can struggle to maintain Sometimes, Riskifield issues us opaque options or decisions due to high AI op ##### 5. False Alarms Users find that **false alarms** on secure transactions lead to confusion and questioning of Riskified's value for money. [ See 1 mentions ](https://www.g2.com/products/riskified/reviews?filters%5Bsentiment_snippet%5D=2311911&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Riskifield; Robust Fraud Prevention Approach and this Reduces Risk of Fraudulent Transactions" What do you dislike about Riskified? Costs price for Riskifield are high and the value for money is not well understood by small companies Sometimes, the app flags transactions that are ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 4/16/2026 "Peace of Mind with Guaranteed Transactions When Approved" 4.5/5 What do you like best about Riskified? Peace of mind knowing that our transactions are guaranteed when approved. Review collected by and hosted on G2.com. What do you dislike about Riskified? Sometimes the model gets it wrong and declines orders from repeat customers. We also have an overseas sales team that uses a VPN and places orders over the phone, and Riskified seems to factor those IP addresses into its decisions even though we’ve already flagged this to the engineers. Review collected by and hosted on G2.com. What problems is Riskified solving and how is that benefiting you? It relieves us from having to do manual due diligence on transactions, which is especially important since our AOV is quite high. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Hugo H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hugo H.") HH Hugo H. Senior customer experience advocate Mid-Market (51-1000 emp.) 1/8/2026 "Exceptional Fraud Protection That Delivers Peace of Mind" 5/5 What do you like best about Riskified? Riskified has been incredibly helpful in safeguarding our services from fraud. I especially appreciate their second look functionality, which works very well. Review collected by and hosted on G2.com. What do you dislike about Riskified? While helpful, the riskified portal can seem a bit cluttered for our use. Review collected by and hosted on G2.com. What problems is Riskified solving and how is that benefiting you? Riskified has supported us by providing a valuable second review process, and it has also enabled us to automatically send a code to senders who are not considered high risk, allowing them to continue with their transfer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Yasmine H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yasmine H.") YH Yasmine H. Small-Business (50 or fewer emp.) 4/17/2026 "Decent for Fraud Detection, Needs Better Data Accuracy" 2.5/5 What do you like best about Riskified? I use Riskified for fraud detection, and I like that it works to flag high risk transactions. It's easy to set up as well. Review collected by and hosted on G2.com. What do you dislike about Riskified? The linking data is not correct and not detailed enough; the indicators are not always correct. Review collected by and hosted on G2.com. What problems is Riskified solving and how is that benefiting you? I use Riskified for fraud detection to flag high-risk activities, but while it works, it's not perfect. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller KB Katie B. Customer Sales Manager Small-Business (50 or fewer emp.) 10/6/2025 "A good tool to have in your back pocket" 4/5 What do you like best about Riskified? Riskified is a really helpful tool to minimise risk on sales orders. It's always clear without deep diving why an order was rejected and gives you the full breakdown to hover over if you need to. It uses a lot of different triggers such as IP, Address, Bank Details to determine a potential outcome. I use this platform daily and it's easily integrated with Shopify. Review collected by and hosted on G2.com. What do you dislike about Riskified? It can be a bit slow on performance, it can take a while for the order details to load. Review collected by and hosted on G2.com. What problems is Riskified solving and how is that benefiting you? It solves the problem of knowing whether an order is fake or if we're going to lose money or stock by processing an order. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 10/22/2025 "True Partnership and Commitment, But Alignment on Metrics Can Be Challenging" 5/5 What do you like best about Riskified? They demonstrate a strong commitment and collaborate with you like true partners, making it feel as though they are an extension of your own company. Review collected by and hosted on G2.com. What do you dislike about Riskified? At times, it can be difficult to reach agreements with them regarding how we measure the results. Review collected by and hosted on G2.com. What problems is Riskified solving and how is that benefiting you? We are outsourcing our fraud management, which helps us strengthen our financial security by including chargeback coverage. This approach gives us greater confidence in managing potential risks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SR Soiartze R. Enterprise (\> 1000 emp.) 8/8/2023 "Excellent Machine Learning tool" 5/5 What do you like best about Riskified? I have worked in the E-commerce Fraud industry for the last 9 years, working with different fraud solutions. I can 100 % say that Riskified is the best one so far. The accuracy of the decisions is impeccable, the dashboards and the tool are very user-friendly. Their chargeback guarantee model is revolutionary. From the implementation team to the account management their services are exceptional. Is a great partner to work with. It is not only a fraud tool, but also a transversal tool that will impact many areas of your company, from sales to customers' experience in the checkout. I will highly recommend this tool to any company that wants to accurately fight fraud. Review collected by and hosted on G2.com. What do you dislike about Riskified? There is nothing bad I will say about Riskified. Review collected by and hosted on G2.com. What problems is Riskified solving and how is that benefiting you? Riskified has reduced our Fraud Chargeback rate to the minimum as well as increased sales. It has also removed friction for the customers in the checkout by removing 3DS. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sam C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam C.") SC Sam C. Fraud Prevention Mgr Mid-Market (51-1000 emp.) 12/10/2020 "Partnership in our Fraud prevention efforts" 5/5 What do you like best about Riskified? Attentiveness to concerns and they're responsiveness. Tech support always available and our account rep is never far to get in touch with. They might not or mention a specific tech support window but in fact really in our experience it has been 24/7. Product dashboard to monitor SLA and KPIs are easy to understand and use. Thus far with the relationship, we have been asked to review current product for further improvements as well test drive new products. Review collected by and hosted on G2.com. What do you dislike about Riskified? At the moment there are no dislikes as they have been really open to concepts and adjusting the product to fit our needs. They willingness and openness to making things work for their client and how their client operates in their respective space. Not all merchant operations are the same as well the landscaping they operate in. So have a product or products available and altered to fit the merchant is a rare feature to have. Review collected by and hosted on G2.com. Recommendations to others considering Riskified: Review all of their products as they will have a product or products that will fit your need. They are willing to even work on creating or altering existing product to meet the clients needs. Review collected by and hosted on G2.com. What problems is Riskified solving and how is that benefiting you? Minimizing friction on customer facing verification options. Increasing our acceptance while reducing fraud and improving our customers overall experience. Since having Riskified enabled in our processing flow and checks, their product has become an essential part of our day to day operations and maintaining the high service levels that our customer have come to expect and enjoy while shopping on our site. Review collected by and hosted on G2.com. Show More 8/15/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MC Marcello C. Enterprise (\> 1000 emp.) 8/3/2023 "The account executive is very dedicated and engaged" 3.5/5 What do you like best about Riskified? What I like most is the close relationship with the account executive who tries to understand the particularities of the company, sector and country. Compared to the competitor we use in part of the operation (Clearsale) this point of quality is very similar as both companies offer excellent local service Review collected by and hosted on G2.com. What do you dislike about Riskified? The fact that they did not want to include a flow of manual validations of orders with a data verification team, seeking a path fully automated by artificial intelligence that will not always be able to map the real risk of operations Review collected by and hosted on G2.com. What problems is Riskified solving and how is that benefiting you? Riskified helps me analyze fraud in orders on my marketplace channel. The main benefit is the attempt to improve the identification of fraud patterns, but still leaving something to be desired in the understanding of the particularities of the operation and country Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tania C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tania C.") TC Tania C. Mid-Market (51-1000 emp.) 8/8/2023 "It’s a relationship - you’ll get what you put in" 4.5/5 What do you like best about Riskified? Riskified has a strong analytics team which can provide great insight on risk vectors that may have been undetectable by your organization. They have a very strong modelling team which are constantly looking at and revising their models to apply to current day trends. Review collected by and hosted on G2.com. What do you dislike about Riskified? If you have a very niche product, you will need to provide continuous feedback in order to have the model trained to accommodate your customer base and reduce false declines. Review collected by and hosted on G2.com. What problems is Riskified solving and how is that benefiting you? They have a large team dedicated to risk mitigation so we don't have the build this team in-house. They're also experts in the industry which can be hard to hire for therefore having them do this has saved us time and effort Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 1/17/2019 "Absolute Game-Changer!" 5/5 What do you like best about Riskified? Riskified simplifies and accelerates our order processing flow. It allows us to accept incoming orders much more efficiently and with confidence. Prior to implementing Riskified into our toolset, we spent a lot of time checking and verifying client information, payment information and order contents so we could make an informed decision on the veracity of the information and decide whether or not to accept the order. We have been using Riskified for several years now, and I feel they are truly unequalled in their space. We are now able to utilize our time offering our clients top tier support rather than spend our time investigating them! In addition to this, the Rikified team are fantastic partners. They are responsive and supportive whenever we've had to reach out to them. in short, adding Riskified to your flow is a complete game changer and I highly recommend the platform. Review collected by and hosted on G2.com. What do you dislike about Riskified? I feel that at first Riskified was sometimes a bit too sensitive and would sometimes reject orders which should be covered, without providing sufficient reasons as to why. That being said, I've noticed that over time, and after sufficient analysis of the feedback we provide in each case, the system has dramatically improved each year and now we have a near perfect approval rate. Review collected by and hosted on G2.com. Recommendations to others considering Riskified: Use it, you won't regret it. Review collected by and hosted on G2.com. What problems is Riskified solving and how is that benefiting you? We are able to allow Riskified to handle accepting many of our incoming orders, thus freeing up our human agents to attend to other tasks while the orders are fed directly to our warehouse for processing. Review collected by and hosted on G2.com. 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