Returnly Reviews & Product Details

That our shoppers are able to get their correct size shipped out right away. Customer support is outstanding and very helpful. Review collected by and hosted on G2.com.

Impementation is not as elementary and simple as we hoped it would be and the number of features are allot to choose from which can be confusing. Review collected by and hosted on G2.com.

Easy to use for customers, simple to navigate as a user on the back end Review collected by and hosted on G2.com.

We could not charge customers immediately if they returned a product that was in an unacceptable condition/if they even sent it in. Review collected by and hosted on G2.com.

It was an improvement to our returns/exchanges process and allowed customers to initiate their own return/exchange in a self-service kind of way. The setup was pretty easy, and the support got back to you quickly when facing any issues. Review collected by and hosted on G2.com.

The process was occasionally confusing for customers, and the analytics tools didn't provide easy logistics for us to compare. It wasn't as straightforward and seamless as we hoped it would be. Review collected by and hosted on G2.com.

I like the easy flow that our customers move through when setting up a Return or Exchange. The visuals are beneficial for the customer to determine which order and/or item they want to return/exchange. I also love the idea of the Instant Credit option when setting up returns, as Instant Credit allows us to win back a customer. Review collected by and hosted on G2.com.

As this is a newer tool, there is still room for development. It would be ideal if our customers could set up an exchange on an existing exchange order. It would also be nice for our customers to have the ability to choose a different shade or style during the exchange process. Review collected by and hosted on G2.com.

I like that we can process the refund for the customer if it is within the 30 days try-on time. Review collected by and hosted on G2.com.

I dislike that we can not override as CX when a return is over 30 days. Only a Manager can process these types of returns. Review collected by and hosted on G2.com.

automated and easy for customers to process on own Review collected by and hosted on G2.com.

for a while, emails would send to customers and you did not have the option not to send Review collected by and hosted on G2.com.

I like Returnly because it allows customers to manage their returns online without involving a customer service component. It can be tailored to your needs.

It's a thought-through software that was developed considering multiple scenarios that customers can encounter during generation of return labels. Review collected by and hosted on G2.com.

I dislike the fact that I have to rely on thier support team to do any setup with Shipping carrier. And also it can be integrated with just one shipping carrier, and not multiple. Review collected by and hosted on G2.com.